My parcel arrived safely at the destination, within the week, intact . Very pleased with the result,
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I st time using pack n send, wonderful experience, parcels arrived in good order and in a timely manner, I’m planning on using this service again very soon. Very good value for money. Wonderful guida... See more
Company replied
The end to end process is well designed and built. The customer experience is flawless. The price is competitive. Tracking could be better once the shipment is on its way.
Company replied
Poor customer service, slow delivery. They use Startrack so it’s better just to go directly to Startrack yourself and you’ll get better service. Very disappointing as we wanted to support a local bu... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
1 Newspaper Pl, 4558, Maroochydore, QLD, Australia
- (07) 5452 7911
4.8
Excellent
44 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My parcel arrived safely at the…
My parcel arrived safely at the destination, within the week, intact . Very pleased with the result,
August 22, 2025
Unprompted review
Reply from PACK & SEND Australia - Maroochydore
Thank you for sharing your feedback! We’re so pleased to hear your parcel arrived safely, intact, and within the week. We’re glad you’re happy with the result and appreciate you choosing us.
Reply from PACK & SEND Australia - Maroochydore
Your review means a lot to us and we appreciate your support.
I st time using pack n send self service
I st time using pack n send, wonderful experience, parcels arrived in good order and in a timely manner, I’m planning on using this service again very soon. Very good value for money.
Wonderful guidance from staff at shop in how to do it all in the self service arena.
August 26, 2024
Unprompted review
Reply from PACK & SEND Australia - Maroochydore
Thank you so much for taking a few moments to let us know how we did.
Good timely service.
May 6, 2024
Unprompted review
Reply from PACK & SEND Australia - Maroochydore
Thank you so much for your 5 star review.
Reply from PACK & SEND Australia - Maroochydore
Hi Patrick. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.
Works as advertised, no need to go to the PO anymore
The end to end process is well designed and built. The customer experience is flawless. The price is competitive. Tracking could be better once the shipment is on its way.
February 6, 2020
Unprompted review
Reply from PACK & SEND Australia - Maroochydore
Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.
Amazing supper easy and a great quick…
Amazing supper easy and a great quick service
January 25, 2020
Unprompted review
Reply from PACK & SEND Australia - Maroochydore
Hi Wayne. Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.
Picked up and delivered
Picked up and delivered. No fuss. No effort. Good service. Good price.
January 23, 2020
Unprompted review
Reply from PACK & SEND Australia - Maroochydore
Hi Don. We are glad to know your experience was positive in every possible way. We really look forward to serving you again soon.
Good service and solved a description…
Good service and solved a description problem
January 16, 2020
Unprompted review
Reply from PACK & SEND Australia - Maroochydore
Hi Andrew. Thank you for your kind words. We appreciate your review and hope to serve you again!
Reply from PACK & SEND Australia - Maroochydore
Hi Bob. Thanks so much for taking the time to write to us about your Pack & Send experience.
Wonderful service from the Maroochydore…
Wonderful service from the Maroochydore branch. Very caring.
January 8, 2020
Unprompted review
Reply from PACK & SEND Australia - Maroochydore
Hi Andrew. Thanks so much for taking the time to review Pack & Send Maroochydore. We really appreciate the great feedback you have given us. We'll definitely share your feedback with our team and look forward to helping you again soon.
Package didn’t get picked up for DAYS…
Package didn’t get picked up for DAYS after it was meant to, the customer support people were great and helped heaps but my customer blasted me for not getting a courier to them as quick as I promised I looked sooooo stupid
December 14, 2019
Unprompted review
Reply from PACK & SEND Australia - Maroochydore
Hi Chris, We do apologise for the delayed pickup of your goods and for the resulting dissatisfaction experienced by your customer. We're happy that our customer service team was able to help you in completing the pickup.
Very easy to use and organise
Very easy to use and organise. Reasonable pricing - the best available
December 13, 2019
Unprompted review
Reply from PACK & SEND Australia - Maroochydore
Hi Kerry. Thanks for your positive review. It was our pleasure to serve you.
Excellent service with no hassle…
Excellent service with no hassle whatsoever
December 5, 2019
Unprompted review
Reply from PACK & SEND Australia - Maroochydore
Hi Matt, It’s great to receive feedback like this from one of our happy customers. We really apprciate your business and look forward to helping you again soon.
Always so simple and cost effective
Always so simple and cost effective. Great to be able to organise a delivery in my own time, at home, out of business hours, and then just drop it off. Great service
November 24, 2019
Unprompted review
Reply from PACK & SEND Australia - Maroochydore
Hi Cherri. We are incredibly grateful that you took the time out to leave us this note. Hope to see you again.
Great online system. Goods delivered in a timely and cost effective manner.
Very happy with their service. I had to send a pair of snow skis interstate. I used their online system, it works perfectly. Goods delivered promptly and pricing was well under expectations.
November 20, 2019
Unprompted review
Reply from PACK & SEND Australia - Maroochydore
Thank you Chris for taking the time to leave us such a beautiful review. Looking forward to doing business with you again.
Reply from PACK & SEND Australia - Maroochydore
Appreciate the positive feedback Anthony.
Will use again!
straight forward booking system, excellent price and easy to do.
November 17, 2019
Unprompted review
Reply from PACK & SEND Australia - Maroochydore
We are pleased to hear your experience was positive. Thank you K Bourke.
Very quick delivery time from overseas
November 13, 2019
Unprompted review
Reply from PACK & SEND Australia - Maroochydore
Thank you Craig for the positive feedback.
Reply from PACK & SEND Australia - Maroochydore
Thank you Terry for the positive feedback
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