Everything has been good but price. It is ridiculously expensive to send overseas. And when the parcel is out a tiny amount (by accident) P&S add exorbitant fee.
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See what reviewers are saying
Thankyou Charlie. I left a parcel Monday morning and it was delivered by Tuesday morning. Now my son has gifts to open for Christmas as he cannot come to Sydney due to Covid restrictions. I have use... See more
Company replied
I did not have a working printer at the time of booking so i rang the local depot to ask for help, they offered to print the labels for a small fee so i drove to the depot. Upon arriving I was told... See more
Company replied
Super happy with my Pack & Send experience. Charlie was helpful and pleasant and my package arrived quickly and safely. Excellent communication at every stage of the process. Many thanks.
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
25 Captain Cook Drive, 2229, Caringbah, NSW, Australia
- (02) 9531 8088
4.3
Excellent
33 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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everything has been great but price
Everything has been good but price. It is ridiculously expensive to send overseas. And when the parcel is out a tiny amount (by accident) P&S add exorbitant fee.
September 12, 2025
Unprompted review
Reply from PACK & SEND Australia - Miranda
Thank you for your feedback. We’re glad to hear the service itself met expectations, though we understand your concerns regarding cost. International freight can be expensive, and additional charges can occur for a number of reasons. As your review doesn’t mention the specific fee applied, we’d need further details to confirm why it was added in this case. Please feel free to reach out to customerservice@packsend.com.au
with the reference number so we can review this for you.
Very helpful and professional
May 19, 2025
Unprompted review
Reply from PACK & SEND Australia - Miranda
Thank you for your kind words. We're glad to hear you found the service helpful and professional. We appreciate your support and look forward to assisting you again.
Exceptional customer service
Exceptional customer service! I am a return customer and believe Charlie and his team keep excelling with their service each time. Personalised recommendation, guided instructions and reassurance throughout. Wonderful and timely DHL Courier support had my parcel travel from Sydney to Christchurch within 24 hours. Fantastic service and highly recommend them. Thank you and we will be in touch again in the future. Cheers Teresa
April 30, 2024
Unprompted review
Reply from PACK & SEND Australia - Miranda
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.
Thankyou
Thankyou Charlie. I left a parcel Monday morning and it was delivered by Tuesday morning. Now my son has gifts to open for Christmas as he cannot come to Sydney due to Covid restrictions. I have used pack and send over a number of years interstate and overseas and they have all arrived safe and in timely manner
December 22, 2020
Unprompted review
Reply from PACK & SEND Australia - Miranda
Hi Kerry, Thanks so much for taking the time to review your experience with Pack & Send Miranda (in Caringbah). We'll definitely pass your comments onto Charlie and his team to let them know how pleased you were with their service.
Worked very well for me
Worked very well for me. They facilitated the international shipment that I needed with a minimum of fuss.
February 27, 2020
Unprompted review
Reply from PACK & SEND Australia - Miranda
Hi. Thanks for taking the time to write us a review.
Super happy with my Pack & Send…
Super happy with my Pack & Send experience. Charlie was helpful and pleasant and my package arrived quickly and safely. Excellent communication at every stage of the process. Many thanks.
February 24, 2020
Unprompted review
Reply from PACK & SEND Australia - Miranda
Hi Sarah. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.
Overall very good first time service..!!
A little late on pickup but the delivery time was outstanding..!!
Great service and look forward to many more deliveries. Your online app is also very good to work with 👍
November 29, 2019
Unprompted review
Reply from PACK & SEND Australia - Miranda
Hello, Thanks so much for your positive review and helpful feedback.
On TIme pick up and delivery!
November 24, 2019
Unprompted review
Reply from PACK & SEND Australia - Miranda
Thank you Dan for the positive feedback.
The whole procedure was just so simple…
The whole procedure was just so simple from beginning to end. The young man assisting me was very pleasant and helpful.
November 17, 2019
Unprompted review
Reply from PACK & SEND Australia - Miranda
Thank you Lyn for the positive feedback The team is thrilled to hear such good feedback. Hope to see you again.
Great service and price as usual.
November 17, 2019
Unprompted review
Reply from PACK & SEND Australia - Miranda
Thank you Andrew for the positive review.
So easy to facilitate!
So so so easy! Organised transfer of a clunky bike rack from Sydney to Melbourne, was so simple!
November 6, 2019
Unprompted review
Reply from PACK & SEND Australia - Miranda
Thank you for the positive review.
The service was great!
The service was efficient, friendly and fast!
And, pricing was excellent!
Highly recommended.
November 3, 2019
Unprompted review
Reply from PACK & SEND Australia - Miranda
Thank you for taking the time to leave us such a beautiful review. Looking forward to doing business with you again.
Excellent service at the Caringbah…
Excellent service at the Caringbah location
October 22, 2019
Unprompted review
Reply from PACK & SEND Australia - Miranda
Thanks for leaving a Elly, and mentioning our colleagues. Hope to see you again.
Easy to organise
Easy to organise, Convenient local shop delivery options (I couldn’t be home to sign) and parcel arrived sooner than estimated!
October 7, 2019
Unprompted review
Reply from PACK & SEND Australia - Miranda
Thank you Murray for leaving a positive review.
Pack & Send - Make this your first choice.
Fabulously efficient and seamless. This is my go to formula for Quick and affordable transportation of goods. I highly recommend this service.
October 5, 2019
Unprompted review
Reply from PACK & SEND Australia - Miranda
Thank you Ted for sharing your amazing experience with us. We are delighted to know that the services we offer has pleased you. Looking forward to your next shipment.
Very easy to use platform
Very easy to use platform. Storefront staff very friendly and helpful. Would gladly use again.
September 8, 2019
Unprompted review
Reply from PACK & SEND Australia - Miranda
Thank you Geoff for your kind words. We look forward to seeing you again soon.
Reply from PACK & SEND Australia - Miranda
Thank you for your positive feedback.
Delivery has not been completed
Apparently only 2 of 3 parcels arrived at destination. One went to another city so need to be found and redelivered.
August 18, 2019
Unprompted review
Reply from PACK & SEND Australia - Miranda
Hi Mark. We are sad to hear your delivery didn't go as expected. Unfortunately deliveries sometimes don't go smoothly but I can confirm we have been involved in this shipment along the way and have provided a solution for delivery. We apologise and if you would like to discuss further, please contact our Customer Care Team at customerservice@packsend.com.au Thank you.
I did not have a working printer at the…
I did not have a working printer at the time of booking so i rang the local depot to ask for help, they offered to print the labels for a small fee so i drove to the depot. Upon arriving I was told that the new delivery price was almost double what I was quoted on line.
I am happy to pay a few dollars extra to have someone print labels but not double.
I ended up buying a printer for less than what the depot was going to charge me.
July 18, 2019
Unprompted review
Reply from PACK & SEND Australia - Miranda
Hi Ross. Thank you for making us aware of this. We will investigate, provide feedback and seek improvement. Enjoy the rest of your day.
Fantastic service I was expecting next…
Fantastic service I was expecting next day delivery parcel got delivered on the same day and at a great price too
July 14, 2019
Unprompted review
Reply from PACK & SEND Australia - Miranda
Thank you for the positive feedback.
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