The estimated time for delivery is completely wrong. The reason they are giving is unrealistic. I can't even track my products, so I have asked them in email and they replied we are also trying to fi... See more
Company replied
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I rang around a few people. But the mt gravatt store person. ( Barry) I think his name was, was the most helpful, I rang the springwood store and they were not friendly like my gravatt. On the day of... See more
Company replied
Very good service with friendly people :) Super easy to send stuff off, and they handled my package well, I sent fragile stuff and nothing is broken! Highly recommend and trusted company!
Company replied
I enjoy the quick quote system as its simple and easy to use. We send our stoves and fire pits Australia wide and know we can trust the elected couriers to deliver our product safely.
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
1/12 Mt Gravatt-Capalaba Rd, 4122, Upper Mt Gravatt, QLD, Australia
- (07) 3420 6800
1.6
Bad
26 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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Ridiculous service I have ever faced
The estimated time for delivery is completely wrong. The reason they are giving is unrealistic. I can't even track my products, so I have asked them in email and they replied we are also trying to find your products and said send us photos of products and details of the box as it's hard to find your boxes in thousands other boxes.
So, be careful while choosing this service and don't use if you are sending expensive and important items.
August 1, 2024
Unprompted review
Reply from PACK & SEND Australia - Mount Gravatt
Thanks for the feedback Sam and we apologise for any inconvenience caused. Unfortunately, the freight industry is being impacted heavily for various reasons currently. We advised at the time of booking, that you may experience service impacts on the pickup of goods due to the current demand on courier drivers, so please allow additional time over and above the normal collection times & delivery ETA’s that are published. Our records indicate your shipment was delivered within the transit times for road service to WA. We apologise again for the delay.
Competitive pricing
competitive pricing, seamless booking and pickup service.
January 28, 2020
Unprompted review
Reply from PACK & SEND Australia - Mount Gravatt
Hi An. Online feedback is really important to us and we're thankful you took the time to let us know about your experience with us.
Can be little bit cheaper.
January 15, 2020
Unprompted review
Reply from PACK & SEND Australia - Mount Gravatt
Hi Vasiliy. We appreciate your review and hope to serve you again!
Sams Pot Belly Stoves And Fire Pits
I enjoy the quick quote system as its simple and easy to use.
We send our stoves and fire pits Australia wide and know we can trust the elected couriers to deliver our product safely.
December 6, 2019
Unprompted review
Reply from PACK & SEND Australia - Mount Gravatt
Thank you Salvatore for sharing your positive experience with us. We are delighted to know that the services we offer has pleased you. Looking forward to your next shipment.
Reply from PACK & SEND Australia - Mount Gravatt
Hi Rafael, Thanks so much for your 5 star review. It's really nice to know that our efforts are paying off.
Reply from PACK & SEND Australia - Mount Gravatt
Hi Jack, Thanks so much for taking the time to write to us about your Pack & Send experience. Your review means a lot to us and we appreciate your support.
Bought a wheel on Gumtree and decided…
Bought a wheel on Gumtree and decided to give Pack n Send a go instead of using e-Go. Have not been informed by phone or email or text message about extra hidden charges. Gumtree seller went over dimension on packing and I was subsequently charged $65 instead of the $21 quoted. Would never use Pack n Send again as the communication was poor and just wanted to charge whatever they see fit.
November 22, 2019
Unprompted review
Reply from PACK & SEND Australia - Mount Gravatt
Hi Steven. We are sorry to hear about your bad experience and we appreciate the feedback. If you would like to discuss further, please contact our Customer Care Team at customerservice@packsend.com.au and they can clarify any other questions you may have.
Experience and service was good
Experience and service was good
Peter
November 9, 2019
Unprompted review
Reply from PACK & SEND Australia - Mount Gravatt
Thank you Peter for the kind review.
Barry is very informative and is always…
Barry is very informative and is always willing to help. We have been using Pack and Send for our business for several years, and never had a single breakage.
November 8, 2019
Unprompted review
Reply from PACK & SEND Australia - Mount Gravatt
Thank you for the good words especially giving credits to Barry. We are happy to know that you had an awesome experience with us. Looking forward to doing business with you again.
Very reliable cheerful and helpful
October 30, 2019
Unprompted review
Reply from PACK & SEND Australia - Mount Gravatt
Thank you Colleen for the positive review.
Very helpful staff
Very helpful staff, simple and easy process and would definitely use again!
September 22, 2019
Unprompted review
Reply from PACK & SEND Australia - Mount Gravatt
Appreciate your kind words Maria and we can't wait to see you again soon.
Reply from PACK & SEND Australia - Mount Gravatt
Thank you Zhitao
Reply from PACK & SEND Australia - Mount Gravatt
Cheers Michael.
Fastest service between Brisbane and Campbelltown
Fastest service between Brisbane and Campbelltown Pack and Send at reasonable prices.
July 13, 2019
Unprompted review
Reply from PACK & SEND Australia - Mount Gravatt
Thank you Wayde.
Every thing went according to schedule…
Every thing went according to schedule and arrived earlier than expected. Thanks 🌷
July 12, 2019
Unprompted review
Reply from PACK & SEND Australia - Mount Gravatt
Thank you for the great feedback Cathy :-)
Mt gravatt store would be the one to go to.
I rang around a few people. But the mt gravatt store person. ( Barry) I think his name was, was the most helpful, I rang the springwood store and they were not friendly like my gravatt. On the day of delivery to store happy friendly good communication and woukd deal with him again over the other competitors, and did like the email about that other person received the items.
June 22, 2019
Unprompted review
Reply from PACK & SEND Australia - Mount Gravatt
Thanks very much for the feedback Gary
Reply from PACK & SEND Australia - Mount Gravatt
Your review is means a lot to us. Thank you for your support.
Very fast delivery
June 8, 2019
Unprompted review
Reply from PACK & SEND Australia - Mount Gravatt
Your review is means a lot to us. Thank you for your support.
Terrible experience
Terrible experience. After pre-paying for the courier service from Brisbane to Sydney online ($66), when we turned up at pack and send we were told we had to pay another $88 for the service for them to package it with not much extra information (after we had already packaged it in pretty much the same way, bubble wrap and card board- talk about waste of resources). We felt tied to the service as we had already paid the $66.
The package was then sent and arrived many days later than the expected arrival date after delivery was not attempted twice. Not good enough for the price we paid. I would never use this service again.
May 15, 2019
Unprompted review
Reply from PACK & SEND Australia - Mount Gravatt
Hi Georgia, Thank you for taking the time out of your busy day to let us know about this. You are valuable to us and we would love to have the chance to keep you among our most valued customers. Could you please contact me at customerservice@packsend.com.au so I can look into this for you?
Reply from PACK & SEND Australia - Mount Gravatt
Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing.It was our pleasure to serve you.
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