The customer service I received was amazing. The male worker knew exactly how to pack my goods and used extra packing tape to make sure my parcel was secure. He told me how long delivery would take an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tracking not updated. Parcel delivery was quick
Company replied
The pick up at the Australian end was great, but the packages arrived in Malaysia on 3/11/2019 and were left there as there was no notification given to me that duty had to be paid - which I needed to... See more
Company replied
As a mature aged person I found the online quote and booking process easy to use - the items were collected and delivered in the scheduled times and the items were in good condition when they arrived.... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
76 Agincourt Road, 2122, Marsfield, NSW, Australia
- (02) 8363 5400
4.4
Excellent
11 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service I received was amazing…
The customer service I received was amazing. The male worker knew exactly how to pack my goods and used extra packing tape to make sure my parcel was secure. He told me how long delivery would take and I left feeling confident about the whole process.
March 31, 2025
Unprompted review
Reply from PACK & SEND Australia - North Ryde
Thank you for your kind words. We're glad to hear you had a great experience and that our team member provided you with confidence and care in handling your parcel. It's great to know the attention to detail and clear communication made a positive impact. We appreciate your support and look forward to assisting you again.
Reply from PACK & SEND Australia - North Ryde
Hi David. Thanks so much for taking the time to let us know of your recent experience. We will definitely pass this information through to the team involved and use your feedback as an opportunity to improve.
Good experience all round
Good experience all round. Couple of delayed collections but nothing that was not properly sorted. Majority of my experience is that things are collect and delivered earlier than expected and no damage or complaints from customers.
January 6, 2020
Unprompted review
Reply from PACK & SEND Australia - North Ryde
Thank you for your kind words. We appreciate your review and hope to serve you again!
Reply from PACK & SEND Australia - North Ryde
Thank you Bulent for leaving a positive review.
The pick up at the Australian end was…
The pick up at the Australian end was great, but the packages arrived in Malaysia on 3/11/2019 and were left there as there was no notification given to me that duty had to be paid - which I needed to pay. The packages were intended to be included in conference satchels and they deadline for arrival at the conference organisers was 15/11/2019. In the end, after a phone call to Malaysia and several emails the packages arrived on the day before the conference - which is not good service.
December 8, 2019
Unprompted review
Reply from PACK & SEND Australia - North Ryde
Hi Lynette, Thanks so much for taking the time to let us know of your recent experience. We send internationally to over 220 countries and each country has its own independent regime for the assessment of duties and taxes. The amount of duties and ataxes payable depends on the nature of the goods, value of the goods and the reason for sending. Sometimes it is deemed that no duties are payable. The charges are ultimately at the complete discretion of the destination country and, unfortunately, something over which Pack & Send has no influence.
Highly recommended
As a mature aged person I found the online quote and booking process easy to use - the items were collected and delivered in the scheduled times and the items were in good condition when they arrived. I will use Pack and Send again - highly recommended.
December 5, 2019
Unprompted review
Reply from PACK & SEND Australia - North Ryde
Hi Anthony, That's a great review - thanks so much! It's great to know that our online service has provided an easy solution for your shipping needs. We're so glad you're happy!
Great customer service
Great customer service! The driver took a lot longer to pick up the parcels then expected.
November 18, 2019
Unprompted review
Reply from PACK & SEND Australia - North Ryde
Thank you for giving us a good review Sue.
It was quick
It was quick, packages arrived in perfect condition and very good customer service where I recieved a call from the person at the branch telling my package have arrived
July 18, 2019
Unprompted review
Reply from PACK & SEND Australia - North Ryde
Hi Nilson. Thank you for your feedback and we are glad to hear your happy with our service. We look forward to seeing your business again in future.
Good value shipping
Found these guys to be easily the cheapest option for sending a package to Canada. I used the self pack/online booking and it all worked smoothly. Package delivery was quick too given DHL were the carrier.
June 24, 2019
Unprompted review
Reply from PACK & SEND Australia - North Ryde
Thanks Mark!
Reply from PACK & SEND Australia - North Ryde
Hi John,
Thanks for kind review. It was our pleasure to serve you.
It was good
It was good - courier was late but friendly employees helped me out!
May 9, 2019
Unprompted review
Reply from PACK & SEND Australia - North Ryde
We are so glad we were able to help you out. We sincerely look forward to serving you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.