PACK & SEND Australia - Parramatta Reviews 12

TrustScore 4.5 out of 5

4.4

9 Phillip Street, 2150 Parramatta, NSW, AU


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Rated 5 out of 5 stars

All good. Seamless experience. Delivered in quick time as stated.

Company replied

Rated 5 out of 5 stars

Amazing. Very happy with their service. The price is very affordable and the delivery was very quick. Sent on Wednesday afternoon, received Thursday morning. Will use them again for sure

Company replied

Rated 2 out of 5 stars

The only reason I'm not giving 1 star, is because my guitars did arrive at their destination in one piece. Everything else about Pack & Send.....is completely hopeless- their tracking is quite useless... See more

Company replied

Rated 5 out of 5 stars

Very happy with the service from P&S it's. Great being able to pack your own package then go online and have someone pick it up the next day. What's better than that.

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service
  5. Shipping and Mailing Service
  6. Shipping Company

Written by the company

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Rated 5 out of 5 stars

All good

All good. Seamless experience. Delivered in quick time as stated.

February 2, 2026
Unprompted review
PACK & SEND Australia - Parramatta logo

Reply from PACK & SEND Australia - Parramatta

Thank you for the 5-star review! We’re happy to hear you had a seamless experience and that your delivery arrived quickly and on schedule. We look forward to working with you again!

Rated 5 out of 5 stars

website could do with some improvement…

website could do with some improvement but otherwise no issues.

December 21, 2019
Unprompted review
PACK & SEND Australia - Parramatta logo

Reply from PACK & SEND Australia - Parramatta

Thanks you for your feedback. It would be greatly appreciated if you could let us know which aspects of the website you think are in need of improvement. Please email your comments to support@packsend.com.au

Rated 5 out of 5 stars

Amazing

Amazing, fast abc friendly

October 7, 2019
Unprompted review
PACK & SEND Australia - Parramatta logo

Reply from PACK & SEND Australia - Parramatta

Thank you for the positive feedback Jouliann.

Rated 1 out of 5 stars

i waited until 5pm and the driver never…

i waited until 5pm and the driver never turned up - not using you guys again

August 18, 2019
Unprompted review
PACK & SEND Australia - Parramatta logo

Reply from PACK & SEND Australia - Parramatta

Hi Marco, We are sad to hear things did not go as expected. If you have a moment please contact me via email at customerservice@packsend.com.au as I would like to personally resolve this problem to your satisfaction.

Rated 2 out of 5 stars

The only reason I'm not giving 1 star

The only reason I'm not giving 1 star, is because my guitars did arrive at their destination in one piece. Everything else about Pack & Send.....is completely hopeless- their tracking is quite useless, their live chat is useless & their is a serious lack of communication in responding to customer enquiries. I just received a reply to an email I sent 4 days ago, regarding the inability to track 2 parcels I was shipping interstate, a full 3 days after they had arrived at their destination. When I'd enquired about the lack of tracking info (several times) I was asked to provide my consignment numbers....only to be told that they didn't have access to customer information..! Would have been far easier & less stressful had I just found a courier myself. Lesson learned..!

June 7, 2019
Unprompted review
PACK & SEND Australia - Parramatta logo

Reply from PACK & SEND Australia - Parramatta

Hi Mick, thanks for taking the time to provide this feedback. We are sorry there was a gap in your tracking status updates, and for the delay in responding to your email. When sending parcels from the east to west coast, it is common for this type of lag in tracking status updates as the parcels make their way across the country over a period of several days. As soon as it arrived on the West coast the tracking status was updated and it was delivered that same day.

Rated 5 out of 5 stars

Picked up and delivered within two days…

Picked up and delivered within two days excellent service.

May 19, 2019
Unprompted review
PACK & SEND Australia - Parramatta logo

Reply from PACK & SEND Australia - Parramatta

We are so delighted to hear that your experience with our service exceeded your expectations. We look forward to serving you again next time.

Rated 5 out of 5 stars

Excellent service

Easy, convenient, efficient.

May 6, 2019
Unprompted review
PACK & SEND Australia - Parramatta logo

Reply from PACK & SEND Australia - Parramatta

Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.

Rated 5 out of 5 stars

Amazing

Amazing. Very happy with their service. The price is very affordable and the delivery was very quick. Sent on Wednesday afternoon, received Thursday morning. Will use them again for sure

April 20, 2019
Unprompted review
PACK & SEND Australia - Parramatta logo

Reply from PACK & SEND Australia - Parramatta

We are so glad we were able to help you out. Helping our customers is what we love best. We sincerely look forward to serving you again soon!

Rated 5 out of 5 stars

Very happy with the service from P&S …

Very happy with the service from P&S it's. Great being able to pack your own package then go online and have someone pick it up the next day. What's better than that.

April 5, 2019
Unprompted review
PACK & SEND Australia - Parramatta logo

Reply from PACK & SEND Australia - Parramatta

Your review is valuable to us as we shape our customer strategy and useful to other community members trying to decide if we are a good fit for their needs. Thank you for your patronage.

Rated 2 out of 5 stars

It took 3 days to finally have TNT pick…

It took 3 days to finally have TNT pick up the goods. And I personally followed up this matter myself.

February 28, 2019
Unprompted review
PACK & SEND Australia - Parramatta logo

Reply from PACK & SEND Australia - Parramatta

Hi Sarah. We are sorry to hear your shipment was not collected as scheduled. As the Online Self-Service is a cost effect DIY option, we do not monitor these shipments and are not aware of any failed collections. Our notes show the pickup was rebooked as soon as you made contact to inform us of the missed collection. We apologise for the inconvenience and hope you would consider using our service in future.

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