PACK & SEND Australia - Richmond Reviews 7

TrustScore 4 out of 5

4.2

Shop 3, 163 Bridge Road, 3121 Richmond, VIC, AU


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Rated 5 out of 5 stars

Nick at Pack and Send Richmond was a star, solving my problems late on a Friday and getting my package delivered to the UK the following Monday. Well ahead of schedule!

Company replied

Rated 1 out of 5 stars

Broken. So sad. Professionally packed. Fallen off a conveyor belt I was told. So bad. Just opened my boxes and found a second item broken. So upset. I have completed forms as requested but no resp... See more

Company replied

Rated 4 out of 5 stars

Friendly reception at the local drop off centre , but took a while to get a confirmation that the consignment had been receipted. Will use P&S again.

Company replied

Rated 5 out of 5 stars

All went very well and could track all the time to no where the box was at!

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service
  5. Shipping and Mailing Service
  6. Shipping Company

Written by the company

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Contact info

4.2

Great

TrustScore 4 out of 5

7 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Nick at Pack and Send Richmond was a star!

Nick at Pack and Send Richmond was a star, solving my problems late on a Friday and getting my package delivered to the UK the following Monday. Well ahead of schedule!

February 21, 2025
Unprompted review
PACK & SEND Australia - Richmond logo

Reply from PACK & SEND Australia - Richmond

Thanks so much for taking the time to review your experience with us at Pack & Send Richmond.

Rated 1 out of 5 stars

Broken x2

Broken. So sad. Professionally packed. Fallen off a conveyor belt I was told. So bad.
Just opened my boxes and found a second item broken.
So upset.
I have completed forms as requested but no response yet.
Was told by store it would be ok. Clearly not. I took the time to go into the Pack'n'Send store twice just to be sure. Lovely helpful guys in store but sad outcome.

December 28, 2019
Unprompted review
PACK & SEND Australia - Richmond logo

Reply from PACK & SEND Australia - Richmond

Hi Jason. Thank you for your feedback and we apologise for what has occurred. This time of year can be frantic for the freight industry. I believe you have been contacted by the Customer Care Team who have been assisting in this matter. If you have any questions in the meantime, please do not hesitate to contact them at customerservice@packsend.com.au

Rated 5 out of 5 stars

Thanks for the prompt delivery

Thanks for the prompt delivery. Hassle free

October 6, 2019
Unprompted review
PACK & SEND Australia - Richmond logo

Reply from PACK & SEND Australia - Richmond

Thank you Suzie for leaving a positive review.

Rated 4 out of 5 stars

Friendly reception at the local drop…

Friendly reception at the local drop off centre , but took a while to get a confirmation that the consignment had been receipted. Will use P&S again.

June 16, 2019
Unprompted review
PACK & SEND Australia - Richmond logo

Reply from PACK & SEND Australia - Richmond

Thank you for your kind words, we are delighted to read how our team delivered above and beyond your expectations. We look forward to being of service to you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service, even saver deilvered the parcel overnight!

April 21, 2019
Unprompted review
PACK & SEND Australia - Richmond logo

Reply from PACK & SEND Australia - Richmond

Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.

Rated 5 out of 5 stars

All went very well and could track all…

All went very well and could track all the time to no where the box was at!

April 7, 2019
Unprompted review
PACK & SEND Australia - Richmond logo

Reply from PACK & SEND Australia - Richmond

Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.

Rated 3 out of 5 stars

Failed to collect on schedule

Failed to collect on schedule . . finally took it into the office in Bridge Road

Delivery however was fine

February 25, 2019
Unprompted review
PACK & SEND Australia - Richmond logo

Reply from PACK & SEND Australia - Richmond

Thank you for your feedback. We appreciate you letting us know of your experience as it allows us to grow and improve.

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