Despite a technical hitch, that was sorted out promptly my consignment was delivered & completed in good time
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See what reviewers are saying
Super simple online process. The Rowville outlet was really friendly and helpful. He assisted with an envelope and printed off the labels when my home printer wasn’t working.
Company replied
Can’t recommend them highly enough. The guys at Rowville (Vic) Pack & Send are awesome...friendly, efficient and the prices are cheaper than Aus Post. Never had a problem delivery using Pack & Send an... See more
Company replied
Always prepared to do a bit extra for us.
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
10/7 Fulham Rd, 3178, Rowville, VIC, Australia
- (03) 9763 1255
4.6
Excellent
22 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Despite a technical hitch
Despite a technical hitch, that was sorted out promptly my consignment was delivered & completed in good time
March 29, 2025
Unprompted review
Reply from PACK & SEND Australia - Rowville
Thanks so much for taking the time to write to us about your Pack & Send experience.
Super simple online process
Super simple online process. The Rowville outlet was really friendly and helpful. He assisted with an envelope and printed off the labels when my home printer wasn’t working.
February 11, 2025
Unprompted review
Reply from PACK & SEND Australia - Rowville
We're so glad you had such a positive experience! Thank you for the 5-star review. We strive to make the online process as simple as possible, and we're delighted to hear that our Rowville team was able to go the extra mile for you. We'll be sure to pass along your compliments to them. We appreciate your business!
I am very much impressed by Dean's courtesy
I am very much impressed by Dean's courteous manner over the phone when I rang up to make an inquiry to send an important document overseas. As it was my first time to use courier service, I was asking number of questions to understand the procedure and Dean was very patiently to provide me the answers. Due to Covid-19 restrictions, it was an issue for me to send the document and Dean was kind enough to come up with an unique solution and put in extra effort to make the delivery of the document eventuate. The document reached the destination within the expected delivery time. My experience with Dean's willingness to help and reliable attitude is rare and unique and it is highly appreciated. Hope there are more people like him to provide such high quality service.
September 7, 2020
Unprompted review
Reply from PACK & SEND Australia - Rowville
Hi Loo Siang. Thanks so much for taking the time to review your experience with Pack & Send Rowville. Your review means a lot to us and we appreciate your support. Our team will be so thrilled to hear how happy you were with their service.
Can’t recommend them highly enough
Can’t recommend them highly enough. The guys at Rowville (Vic) Pack & Send are awesome...friendly, efficient and the prices are cheaper than Aus Post. Never had a problem delivery using Pack & Send and I use them 2-3 times a week.
July 30, 2020
Unprompted review
Reply from PACK & SEND Australia - Rowville
Hi Vicki, Thanks so much for taking the time to review your experience with Pack & Send Rowville. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.
Always prepared to do a bit extra for…
Always prepared to do a bit extra for us.
December 22, 2019
Unprompted review
Reply from PACK & SEND Australia - Rowville
Thank you for the good words.
Easy to use self booking system and…
Easy to use self booking system and parcel arrived within 6 days in outback WA.
December 20, 2019
Unprompted review
Reply from PACK & SEND Australia - Rowville
Hi Innes. Thank you for your kind words. We appreciate your review and hope to serve you again!
Excellent work again.
December 2, 2019
Unprompted review
Reply from PACK & SEND Australia - Rowville
Hi David, We really appreciate the great feedback you have given us. and look forward to helping you again soon.
Highly recommended
I used Pack & Send to send something to My shop in NZ. Not only was it an easy website to navigate but also was such an easy process and they turned up so quickly without breaking the bank.
November 30, 2019
Unprompted review
Reply from PACK & SEND Australia - Rowville
Hi Jasmin, Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.
Swift and safe delivery
Swift and safe delivery. Recommend site to use
November 30, 2019
Unprompted review
Reply from PACK & SEND Australia - Rowville
Hi Helen, Thanks so much for taking the time to review Pack & Send Rowville. We'll definitely share you feedback with our team and look forward to helping you again soon.
Excellent fees and fast delivery.
Excellent fees and fast delivery.
I made an error and rang the customer service line - my problem was solved quickly & effectively.
Will use this service again for parcel delivery.
November 28, 2019
Unprompted review
Reply from PACK & SEND Australia - Rowville
Hi Michelle. Thank you for the positive feedback. We are so glad we were able to help you out. Helping our customers is what we love best. We sincerely look forward to serving you again soon!
Reply from PACK & SEND Australia - Rowville
Thank you John for leaving a positive feedback and for the recommendation.
Reply from PACK & SEND Australia - Rowville
Thank you Emir for the good words.
Great Service
Booking process was straightforward. Driver was friendly. He collected my package and handled it with care. Received email notification when my package was delivered. Fantastic affordable service.
July 6, 2019
Unprompted review
Reply from PACK & SEND Australia - Rowville
Hi Tam. Thank you for your kind words and positive feedback.
Smooth as silk
Thanks for the excellent efficient service from start to finish, and so smooth (Door to door - Aust to NZ). Appreciate the Rowville driver for quick pickup through to your brokerage agents moving things along late in the night. The tracking app you have is so comprehensive in it's detail & UPS seems a great partner to have.
Self service (economy) is brilliant as it enabled me to keep my costs below the NZ customs duty threshold (just) saving me further money on a small item shipped.
Have had the exact same experience with another item from Geelong yesterday... keep it up
Cheers, a grateful KIWI
June 26, 2019
Unprompted review
Reply from PACK & SEND Australia - Rowville
Thank you so much for the fantastic feedback Gray!
Easy online booking and reasonable price
June 22, 2019
Unprompted review
Reply from PACK & SEND Australia - Rowville
Thanks Stephen
Great service
Reliable on pick up and prompt delivery. Website easy to navigate
May 18, 2019
Unprompted review
Reply from PACK & SEND Australia - Rowville
Your review is means a lot to us. Thank you for your support.
I was pleasantly surprised
I was pleasantly surprised at how easy your self service feature was. My only issue was trying to find out which of your sites are service centers, to be able to use your self service feature.
March 31, 2019
Unprompted review
Reply from PACK & SEND Australia - Rowville
We are so glad we were able to help you out. Helping our customers is what we love best. We sincerely look forward to serving you again soon!
First time user
First time user, went very smooth and parcel were delivered promptly
March 1, 2019
Unprompted review
Reply from PACK & SEND Australia - Rowville
We are glad to know your experience was positive in every possible way.We really look forward to serving you for many years to come
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