I Have sent many parcels via this company. Always efficient. Parcels always arrive safely and undamaged. Always able to track parcels journey. Great Service
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was expecting the package I sent to take 12 days to arrive, it arrived in less than 24 hours, and it went almost 800 kilometres overnight. Truly unexpected and very much appreciated. My son’s b’day pr... See more
Company replied
The booking process was very easy and the price was very competitive. No fuss with pick up and delivery was quick and smooth.
Company replied
I paid for a redirection and the box wasn’t delivered. Tnt couldn’t locate it and finally after spending 4 hours at the TNT depot in Sydney on the day I needed the box, I got the box at 8pm and had to... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
Unit 14, 5 Spine Street, 4074, Sumner, QLD, Australia
- (07) 3376 4566
4.7
Excellent
31 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I Have sent many parcels via this…
I Have sent many parcels via this company. Always efficient. Parcels always arrive safely and undamaged. Always able to track parcels journey. Great Service
April 3, 2026
Unprompted review
Reply from PACK & SEND Australia - Sumner
It’s wonderful to hear that you’ve trusted us with so many of your parcels. We're glad we can consistently provide the efficiency and peace of mind you're looking for, from safe handling to easy tracking. Thank you for being a loyal customer and for the great feedback!
No fuss, easy experience
The booking process was very easy and the price was very competitive. No fuss with pick up and delivery was quick and smooth.
December 27, 2024
Unprompted review
Reply from PACK & SEND Australia - Sumner
Thank you for your great feedback! We’re so glad to hear that you had an easy and smooth experience with us. It’s wonderful to know that the booking process, pricing, and delivery all met your expectations. We appreciate your support and look forward to assisting with any future shipments!
Sent package arrives nice and early.
Was expecting the package I sent to take 12 days to arrive, it arrived in less than 24 hours, and it went almost 800 kilometres overnight. Truly unexpected and very much appreciated. My son’s b’day present made it to his house way before the earliest expected on time estimate.
October 15, 2024
Unprompted review
Reply from PACK & SEND Australia - Sumner
Thank you for taking the time to tell us about your experience with PACK & SEND's Online Self Service.
Delivery all went well
Delivery all went well. A bit frustrating on having to have a printer at the end I was getting something sent from and the support person not just saying NO - you can't send something without having a printer but after that all went well.
January 19, 2020
Unprompted review
Reply from PACK & SEND Australia - Sumner
Hi Kylie-Anne. Online feedback is really important to us and we're thankful you took the time to let us know about your experience with us.
Great delivery
Great delivery, parcels picked up Wednesday 1.30 and reached destination around lunch time Friday. Everything in tact. Would use this service again.
January 13, 2020
Unprompted review
Reply from PACK & SEND Australia - Sumner
Hi Shirley. We are glad to know your experience was positive in every possible way. We really look forward to serving you again soon.
Very helpful staff
November 30, 2019
Unprompted review
Reply from PACK & SEND Australia - Sumner
Hi Peter, Thanks so much for taking the time to review Pack & Send Sumner. Our team will be thrilled to receive your comments and hear how happy you were
Took 5 days to pick up
November 15, 2019
Unprompted review
Reply from PACK & SEND Australia - Sumner
Hi Lincoln. Thank you for your feedback and we are sorry to hear you had this experience. If you would like to discuss further, please contact our Customer Care Team at customerservice@packsend.com.au and they can clarify any other questions you may have.
Economical and easy!
Easy to send a large parcel, dropping it off at a service centre made it easy so I didn’t have to wait around. Would definitely use again.
November 9, 2019
Unprompted review
Reply from PACK & SEND Australia - Sumner
Thank you Nadia for the wonderful feedback. We are thrilled to know that you have loved our service. Looking forward to your next shipment.
Bit of a letdown this time...
I’ve used this service before and am usually very happy with it but this time not so much. I lodged this item early on a Friday and it was supposed to be picked up by the afternoon. When it was not I tried calling to ask if I needed to leave the package outside over the weekend or wait until Monday. I called before their closing time but still got the “we are closed now” message. I searched on the website but couldn’t find the info so I spent the weekend putting the parcel in and out each day. On Monday I called back and someone picked it up that day, which was good. But then a driver turned up the next day again to pick it up, so had I NOT called it would have been Tuesday before it went. Not good communications at all wouldn’t you say?
November 9, 2019
Unprompted review
Reply from PACK & SEND Australia - Sumner
Hi Christina. We apologise for the negative experience. If you do not mind sending an email to our Customer Care Team at customerservice@packsend.com.au. We look forward to working towards winning you back on doing business with us again.
Prompt and polite pickup
Prompt and polite pickup. Delivered on time.
Would definitely recommend this service.
October 3, 2019
Unprompted review
Reply from PACK & SEND Australia - Sumner
Thank you for the positive review Gill and the recommendation.
I just want to say thanks to a winning team.
I just want to say thanks, there were minor things we had to sort out in the beginning due to my lack of knowledge but the best outcome ever.It was a great experience from the start when I placed the first call till I got home and found my package with the best wrapping ever and also with a great speedy delivery.Thanks to all the great people from Pack And Send.I will recommend Pack And Send to all my friends and will make use of them in the future.
A special thanks to Debb, Brian and the helpful Lady in Mackay.
Wow, you were all great.
October 2, 2019
Unprompted review
Reply from PACK & SEND Australia - Sumner
Thank you Gert for taking the time sharing your positive experience with us and mentioning our colleagues. The team is thrilled to hear such good feedback. Hope to see you again.
I paid for a redirection and the box…
I paid for a redirection and the box wasn’t delivered. Tnt couldn’t locate it and finally after spending 4 hours at the TNT depot in Sydney on the day I needed the box, I got the box at 8pm and had to Uber back to where I was staying. The Uber’s alone cost over $40!!
September 29, 2019
Unprompted review
Reply from PACK & SEND Australia - Sumner
Hi Megan. Thank you for your feedback and apologies you went through all that. I can confirm that Pack & Send were not involved nor were we aware of the redirection & extra charge for this consignment. For any amendments with online orders, we recommend coming directly to us so we can coordinate this with the carrier for a smooth outcome.
No signature obtained when delivered
Happy with delivery speed. Although packed extremely well, item was slightly damaged during transit. And it was dropped off without obtaining a signature when no one was home, although I paid extra for signature on delivery.
September 15, 2019
Unprompted review
Reply from PACK & SEND Australia - Sumner
Hi Sharon. Thank you for your feedback and we are sad to here you had this experience with our service. We are always working directly with our carriers to best improve our service and feedback like this is very useful. If you would like to discuss the matter further, please do not hesitate to contact our Customer Care Team at customerservice@packsend.com.au Apologies for the inconvenience and Thank you again.
Did not pick up the package on time
Whilst the service is convenient and I would likely try it again, I was disappointed that their service provider would not pick up up the package on time as advertised. We were forced to drive to a pack and send facility ensure the package left on time.
August 29, 2019
Unprompted review
Reply from PACK & SEND Australia - Sumner
Hi Anthony. Thank you for your feedback. We are sorry to hear you had this issue with our online service. We do unfortunately see complications with our carriers but we are always trying to improve this service with them and encourage this feedback. Our online booking service is a basic tool that generates a collection window of 9am - 5pm Monday to Friday. For a more specific collection time, we do recommend going direct to a local Pack & Send Service Centre who can assist with this request. Thank you again.
As a regular user of Pack and Send when…
As a regular user of Pack and Send when sending cartons to our clients overseas, I am always extremely happy with both the price and the service, thanks again.
July 29, 2019
Unprompted review
Reply from PACK & SEND Australia - Sumner
Happy to help Rod. Thank you for your review.
I am happy with the service
July 17, 2019
Unprompted review
Reply from PACK & SEND Australia - Sumner
We are glad you are happy with our service Sascha, thank you.
Extremely happy
Extremely happy. Easily arranged, with pick up and delivery. competitive rate and also advised us when delivered. great service
July 11, 2019
Unprompted review
Reply from PACK & SEND Australia - Sumner
Thank you for your fabulous feedback Penny, I'm glad we could provide this service for you.
The online order didn’t work
The online order didn’t work resulting in me having to phone up to correct it. Pickup was subsequently delayed. No issues after this though and pick up and delivery went smoothly.
July 7, 2019
Unprompted review
Reply from PACK & SEND Australia - Sumner
Hi Miss Ashley. Thank you for your feedback. Unfortunately Online Self Services sometimes incur data transfer issues but we are endeavouring to improve this service.
Excellent and efficient service
Excellent and efficient service. Price is very good too. The TNT delivery driver was also very professional and friendly in Wolli Creek (NSW).
June 20, 2019
Unprompted review
Reply from PACK & SEND Australia - Sumner
We are so delighted to hear that your experience with our service exceeded your expectations. We look forward to serving you again next time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.