They were cheap and easy to do drop-offs of my packages in Brisbane. However, these packages were posted to Canada and the packages were stopped because of a customs fee that wasn’t paid. It took me f... See more
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Selz arrived promptly at my sister's home in Chelmer, Brisbane. Took the boxed goods from me and they arrived promptly in perfect condition at my Sydney home. Couldn't ask for better service. T... See more
Company replied
The team at Toowong pack & send are very helpful and courteous. Using the online booking system is easy & makes the postage prices a lot more affordable
Company replied
Sent 2 packages to China with delivery time on website as 1-2 days. Both Packages were 4-7 days delivered, and one package was picked up 1 day late.
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
Units 4-6/165 Moggill Road, 4068, Taringa, QLD, Australia
- (07) 3371 9800
4.4
Excellent
11 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
PROFESSIONAL & PROMPT
Selz arrived promptly at my sister's home in Chelmer, Brisbane. Took the boxed goods from me and they arrived promptly in perfect condition at my Sydney home.
Couldn't ask for better service. Thank you Selz. Regards, Marion
April 22, 2026
Unprompted review
Reply from PACK & SEND Australia - Toowong
It is wonderful to hear that your move from Brisbane to Sydney went so smoothly! We’re glad the team could provide such prompt service and that your goods arrived in perfect condition. Thank you for the kind words, we’ll be sure to pass your thanks along to the team!
Convenient & easy
The team at Toowong pack & send are very helpful and courteous.
Using the online booking system is easy & makes the postage prices a lot more affordable
February 9, 2026
Unprompted review
Reply from PACK & SEND Australia - Toowong
Thank you for the 5-star review! We’re glad our Toowong team was so helpful and that you found the online booking system both easy and affordable. We look forward to seeing you again!
Parcel arrived in time
Parcel arrived in time, no bending all great. Shipping process was easy and staff helpul and friendly!
November 13, 2025
Unprompted review
Reply from PACK & SEND Australia - Toowong
Thank you for your review. We're so glad to hear your parcel arrived on time and in perfect condition. It’s great to know the booking process felt easy and that our team was friendly and helpful. We appreciate you choosing Pack & Send!
They were cheap but less easy to do troubleshoot customs issues
They were cheap and easy to do drop-offs of my packages in Brisbane. However, these packages were posted to Canada and the packages were stopped because of a customs fee that wasn’t paid. It took me four days to pay that fee because no one knew how to find the correct tracking numbers, even though I supplied the correct documentation I don’t think I’ll use and send again for posting to Canada.
May 23, 2024
Unprompted review
Reply from PACK & SEND Australia - Toowong
Thank you for your review Archie and we deeply apologise that you feel our typical service level was not met on this occasion. Expectations can sometimes be confused by the misinterpretation of the services offered. International shipments can be tricky and not every country is the same and will have its own rules and guidance for personal items being imported into their countries. All detail on shipping with PACK & SEND, is outlined at the time of booking and acknowledged by the consignee, by accepting & making payment.
Excellent Customer Service
Pack and Send Toowong has great customer service, friendly and willing to help
February 7, 2020
Unprompted review
Reply from PACK & SEND Australia - Toowong
Hi Sophia. Thanks so much for taking the time to review Pack & Send Toowong. We really appreciate the great feedback you have given us. We'll definitely share your feedback with our team and look forward to helping you again soon.
A great postal experience
Great, so easy and reasonably priced, helpful centre staff, quick delivery.
January 24, 2020
Unprompted review
Reply from PACK & SEND Australia - Toowong
Hi Jennifer. We are glad to know your experience was positive in every possible way. We really look forward to serving you again soon.
Awesome self-serve experience
Awesome self-serve experience! A third of the price, pick up in Barcelona Thursday, arrived in Brisbane Monday.
July 31, 2019
Unprompted review
Reply from PACK & SEND Australia - Toowong
We are glad to hear you are happy with our service Dr J. We hope to see your business again in future.
Personalise Processes with SMS
Automated SMS along the journey would be a smoother experience. I received an email on the day of pick up which said that it may or may not have been picked up (I knew it had been).
I would have liked a text:
- on pick-up
- delivery ETA
- notice of delivery
- confirmation of delivery
June 28, 2019
Unprompted review
Reply from PACK & SEND Australia - Toowong
Hi Jessica thank you for sharing your feedback. I have passed it along to the product team for consideration.
Sent 2 packages to China with delivery…
Sent 2 packages to China with delivery time on website as 1-2 days.
Both Packages were 4-7 days delivered, and one package was picked up 1 day late.
June 12, 2019
Unprompted review
Reply from PACK & SEND Australia - Toowong
Hi Loraine, We are sad to hear things did not go as expected. If you have a moment please contact me via email at customerservice@packsend.com.au as I would like to personally resolve this problem to your satisfaction.
Reply from PACK & SEND Australia - Toowong
We are pleased to hear your experience was positive. We really look forward to serving you in the future.
Reply from PACK & SEND Australia - Toowong
Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing.It was our pleasure to serve you.
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