Very disappointing experience with PACK & SEND. We booked a pickup while relocating from Perth to Adelaide. On the scheduled day, nobody came to collect our boxes and we could not reach anyo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mandy from Pack & Send has been a lifesaver on so many occasions when I have needed important documents urgently hand delivered to offices in WA. Her service is fast, professional and hassle free and... See more
Company replied
Easy self-service process for paying and packing goods. Friendly staff at drop off. Efficient fast service. Digital confirmation of successful delivery.
Company replied
I recently sent two boxes of household goods from Perth to northern NSW, and they arrived safely and reasonably quickly. I'm very pleased with the speed they were sent, and the price....highly recomme... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
326 Newcastle St, 6000, Perth, Western Australia, Australia
- (08) 9226 5888
2.8
Average
14 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very bad experience with PACK & SEND
Very disappointing experience with PACK & SEND.
We booked a pickup while relocating from Perth to Adelaide. On the scheduled day, nobody came to collect our boxes and we could not reach anyone by phone. The following day, we were told the pickup had been missed due to a public holiday in Melbourne (but there was no public holiday in Perth), and a new pickup was arranged for the day of our flight.
After waiting for hours, we received an email claiming that we had missed the pickup. PACK & SEND stated that the driver had attended but could not contact us. However, we were home the entire time and no one called, rang the doorbell, or knocked on the door.
We were then told to take the boxes to their depot ourselves, despite having paid for a pickup service. With a flight to catch that evening, we had no choice but to spend an additional $68 on an Uber to transport the boxes to the depot. The situation caused significant stress and nearly resulted in us missing our flight.
In the end, we paid for a service that was never properly provided, incurred additional costs, and received no meaningful resolution. Poor communication, unreliable service, and a complete lack of accountability. I would not recommend PACK & SEND based on my experience.
June 9, 2026
Unprompted review
Reply from PACK & SEND Australia - West Perth
Thank you for your feedback. We understand the frustration described in your review and appreciate the opportunity to provide some additional context. As this was an Online Self Service booking, the shipment was not managed by the PACK & SEND West Perth service centre. We believe this review may have been posted to the West Perth page in error, as the team there was not involved in the booking or pickup arrangements. In reviewing the pickup history, we understand that the carrier attended the collection address on multiple occasions and reported difficulties accessing the property due to issues with the building's intercom system. We have also been advised that attendance was recorded at the location during these attempts. We appreciate that the overall experience was frustrating and acknowledge the inconvenience caused, particularly during a relocation. If you would like to discuss the matter further, please contact us directly via DM or at customerservice@packsend.com.au and we will be happy to review the booking with you in more detail.
Easy self-service process for paying…
Easy self-service process for paying and packing goods.
Friendly staff at drop off.
Efficient fast service.
Digital confirmation of successful delivery.
November 21, 2025
Unprompted review
Reply from PACK & SEND Australia - West Perth
Thank you for the excellent 5-star review! We are delighted to hear that you found the self-service process easy and that our drop-off staff were friendly. We're also thrilled that you experienced efficient, fast service and appreciated the digital confirmation of successful delivery. We strive for a seamless experience from start to finish!
Mandy from Pack & Send has been a…
Mandy from Pack & Send has been a lifesaver on so many occasions when I have needed important documents urgently hand delivered to offices in WA. Her service is fast, professional and hassle free and I know I can always rely on this branch to get what's required done. If I could give Mandy and Pack & Send West Perth 10 stars I would! Thank you Mandy!!
June 20, 2024
Unprompted review
Reply from PACK & SEND Australia - West Perth
Thanks so much for taking the time to review your experience with us at Pack & Send West Perth
Reply from PACK & SEND Australia - West Perth
Hi Stuart. We appreciate your review and hope to serve you again!
Reply from PACK & SEND Australia - West Perth
Much appreciated Jennifer, thank you.
Please write a headline with more than 3 characters.
To the underpaid employee who has to read this, have a great day
December 6, 2019
Unprompted review
Reply from PACK & SEND Australia - West Perth
Thanks so much for your greeting. :-)
Amazing
Amazing - 4 car wheels shipped to a mates front door in USA from Perth WA in 4 days via courier DHL - well done P&S
October 21, 2019
Unprompted review
Reply from PACK & SEND Australia - West Perth
Thanks for leaving us such a wonderful review Kim.
Reply from PACK & SEND Australia - West Perth
Thank you for your feedback Sofie
Wasn't advised of the process DHL undertake
DHL who were engaged by pack and send did not attempt to deliver my parcel to the address on the box but instead took it directly to the post office of the town. The person it was addressed to C/- the original address which was a motel, wasn't able to collect it from the post office as they put a 'card' in the motel box and wouldn't allow pick up by anyone but the motel owner who had to get the card out of the box themselves. Ridiculous which went my parcel arrived on a Friday but the person it was addressed to couldn't get it till Tuesday and I paid extra for fast delivery.I would have just sent it direct to him at the post office if I had have been advised of this when setting the delivery up.
September 5, 2019
Unprompted review
Reply from PACK & SEND Australia - West Perth
Hi Lauren. Thank you for your feedback and we are sorry to hear you had this negative experience. We do unfortunately see complications with our carriers but we are always trying to improve this service with them and encourage this feedback. Our online booking service is a basic tool and is not always 100% guaranteed. For time critical deliveries, we do recommend going direct to a local Pack & Send Service Centre who can assist with this request.
Easy online service and quick delivery…
Easy online service and quick delivery of the package
August 22, 2019
Unprompted review
Reply from PACK & SEND Australia - West Perth
We appreciate your feedback Bert, thank you.
Reply from PACK & SEND Australia - West Perth
Thank you Mark
I recently sent two boxes of household…
I recently sent two boxes of household goods from Perth to northern NSW, and they arrived safely and reasonably quickly. I'm very pleased with the speed they were sent, and the price....highly recommended.
June 20, 2019
Unprompted review
Reply from PACK & SEND Australia - West Perth
Thanks so much Carolyn
Ended up taking 10 days for my 3…
Ended up taking 10 days for my 3 packages to arrive from Perth to Melbourne. 1 got lost on the way but luckily it turned up again, it was quite unpleasant not knowing whether the package was going to be found or not as the communication from Packandsend was quite poor.
April 13, 2019
Unprompted review
Reply from PACK & SEND Australia - West Perth
Hi Oliver. Thank you for your feedback. Upon viewing the tracking for this consignment, it seems one of your three items was misdirected causing the delay in delivery. Online Self-Service bookings are not monitored by PACK & SEND and we are unable to advise of any delays that may arise. We do apologise for any inconvenience this may have caused. We hope you would consider using us again as this is not a regular occurrence.
Reply from PACK & SEND Australia - West Perth
Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing.It was our pleasure to serve you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.