I completed a three page form to receive an online quote, only to be told via email that I needed to call instead. When I requested a basic estimate and it didn’t need to be exact, I was told no quote... See more
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First time using the Pack and Send model, the guys at Pack & Send West Ryde we’re just great to deal with and took out all the stress of moving an expensive fragile item from Sydney to Brisban... See more
Company replied
Good service: parcel picked up and delivered promptly and safely.
Company replied
Organising was easy, pick up and delivery was on time. I experienced no issues. I recommend them for an affordable and great service
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
1029A Victoria Rd, 2114, West Ryde, NSW, Australia
- (02) 9804 1544
2.3
Poor
10 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Rude and uncourteous
I completed a three page form to receive an online quote, only to be told via email that I needed to call instead. When I requested a basic estimate and it didn’t need to be exact, I was told no quote would be provided unless I called. The response felt dismissive, with repeated emphasis that it was “my choice”. Overall, the customer service was unhelpful and came across as rude. Very disappointing experience.
April 28, 2026
Unprompted review
Reply from PACK & SEND Australia - West Ryde
Thanks for your feedback, we’re sorry this experience felt frustrating. Our online quote system is designed to provide pricing where possible, but some items can’t be processed online due to shipping restrictions. In those cases, we direct customers to our service centre so we can assess the items properly and offer the most accurate solution. Our team is always available to help and guide you to the best option. We appreciate your feedback and will use it to improve how we communicate this process going forward.
Good service
Good service: parcel picked up and delivered promptly and safely.
August 20, 2024
Unprompted review
Reply from PACK & SEND Australia - West Ryde
Thank you so much for your 5 star review and your positive comments.
First time using the Pack and Send…
First time using the Pack and Send model, the guys at Pack & Send West Ryde we’re just great to deal with and took out all the stress of moving an expensive fragile item from Sydney to Brisbane.
My dilemma was wanting to send an expensive TV up to my sister in QLD due to me moving overseas and dealing with the issues that raises.
One phone call explaining what I wanted to achieve and it was made so easy by the professionalism of the team at the West Ryde branch.
Reasonably priced with Item tracking, door to door service was what I was after.
These guys delivered and would highly recommend for anyone or any business wanting a hassle free delivery service. Given this branch is under new ownership and management I’d recommend you give them a try.
Well done team.
Regards
Capt Bob Pagett
October 15, 2020
Unprompted review
Reply from PACK & SEND Australia - West Ryde
Hi Capt Bob, Thanks so much for taking the time to review your experience with Pack & Send West Ryde. Jim and Tom are definitely doing a great job and will be so thrilled to hear how happy you were with their service. Your review means a lot to them and they'll appreciate your support.
Organising was easy
Organising was easy, pick up and delivery was on time. I experienced no issues. I recommend them for an affordable and great service
November 1, 2019
Unprompted review
Reply from PACK & SEND Australia - West Ryde
Thank you for your recommendation Tina, it is much appreciated. We are always happy to know when our service makes life easier for our customers so thank you. We do hope to see you again soon.
Fast and good service good price
June 24, 2019
Unprompted review
Reply from PACK & SEND Australia - West Ryde
Thank you very much Davina
Great fast service
June 6, 2019
Unprompted review
Reply from PACK & SEND Australia - West Ryde
Thank you for your kind words. It is truly nice to know that our efforts are paying off.
Reply from PACK & SEND Australia - West Ryde
We are so glad we were able to help you out. Helping our customers is what we love best. We sincerely look forward to serving you again soon!
Unfortunately on our first use
Unfortunately on our first use - the package wasn’t picked up that day and despite paying for the express service the delivery wasn’t made till 48 hours later - syd metro disappointing
March 27, 2019
Unprompted review
Reply from PACK & SEND Australia - West Ryde
Hi Julie. Thank you for your review. We appreciate you letting us know of your experience and do apologise to hear your first time using our services was less than satisfactory. We can assure you this is not a regular occurrence and would love the opportunity to show you what we are truly capable of.
Not responsible about the drop off item…
Not responsible about the drop off item at shop. West Ryde. We need to call the other courier company Courier please to pick up the parcel at packandsend shop.
March 10, 2019
Unprompted review
Reply from PACK & SEND Australia - West Ryde
Hi David,
We are sorry to hear of your experience. Would you mind sending us an email at customerservice@packsend.com.au with further details regarding your experience so that we can investigate this?
Stay away from this company for your International express delivery needs!!
I booked an express delivery to India and was promised a 3 day delivery. So, i thought that's great since i wanted to get some clothing couriered to India for a wedding. Booked the pickup on the 8th of Feb. The wedding was on the 17th of Feb. You would think that's good enough buffer time even if some delay happened. But not with Pack and Send. The item arrived on the 20th of Feb, wayyyy after the wedding was over and done! And that too after 100s of to and fro emails between, Pack&Send and their local partner DHL EXPRESS. On top of this I had to pay another $80 worth of taxes n duties. Almost half of what the items costed. Pack&Send gave us no indication of all these charges even though I'm pretty sure this wasn't their first ever courier to India. At the end of it all, it was an absolutely disappointing experience and I would never recommend this company or DHL EXPRESS INDIA to anyone that I know or anyone I don't.
February 24, 2019
Unprompted review
Reply from PACK & SEND Australia - West Ryde
Hi Chanakkia. Thank you for your review. Unfortunately, our Online Self-Service does not guarantee transit times as these are only an estimate. Based on the information we have, we can see your shipment was delayed due to customs clearance which is out of our control. All international shipments are subject to customs clearance and inspection which may incur local government charges. As per our Terms and Conditions, we have no control over these charges. As these charges will vary in different countries, PACK & SEND have no ability to pre-determine these charges.It is the responsibility of the receiver to complete customs clearance and pay any charges applicable. We are truly sorry your shipment did not arrive in time for the wedding, although, there was nothing PACK & SEND could do to speed up the delivery process. If you would like further information on Indian Customs Clearance procedures, please contact onlineselfservice@packsend.com.au
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