Easy enough to arrange online stating loc date and time frames. After some slight confusion on Pick Up date as they needed confirmation of pick up date/time, for some reason, all went very well. D... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Everything went well with the delivery itself. My only complaint is that the tracker predicted a Friday arrival, but the package only came on Monday. Once I called, the staff was helpful and confirmed... See more
Company replied
I was pleasantly surprised by the level of service, especially with their partnership with DHL. Filling out the declaration, calculating costs, and scheduling pickup online was super convenient. The d... See more
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I used Pack & Send to get an art deco mirror packed ready for the plane back to the UK. Fragile, odd shaped, old and one of a kind I'd explored various ways and other companies who were either way ov... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
3.9
Great
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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Everything went wrong
Everything went wrong - from rude customer service - to one week delay , including multiple missed delivery resulting in losing time, to then discover that you actually ship via team expert global - never ever ever again
July 30, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We're sorry to hear about your experience and the frustrations it caused.
We acknowledge how disappointing delays, missed deliveries, and poor communication can be, especially when you’re relying on a time-sensitive service. Your feedback about customer service and delivery outcomes has been noted and is being referred to the relevant team for internal review.
While we work with a range of freight partners to support nationwide and international shipping, the carrier selected can vary depending on the service requirements. We understand this experience did not meet your expectations and apologise for the inconvenience.
Customer complaints useless
The pack and send complaints service was completely useless. They blame every other service involved despite evidence that they are the problem. After 4 weeks I still have no resolution and they have a $2800 painting that belongs to me.
June 2, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We're sorry to hear about the ongoing frustration and truly understand how concerning this situation must be.
Please be assured that we currently have an open case relating to your shipment, and it remains under active review. While we recognise that this has taken longer than expected, the matter is still pending a final outcome, and we are working closely with the involved service centre to bring it to resolution.
We acknowledge how stressful this has been, particularly given the value and significance of the item, and we appreciate your continued patience.
Reply from PACK & SEND Australia
Thank you! We're glad to hear you found the service friendly and quick — we appreciate your feedback!
Entire process is trouble-free
Entire process is trouble-free. Great service! Love how you can organise everything from your own home.
July 24, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the great feedback! We're glad the process was smooth and convenient for you. It's great to hear you enjoyed being able to manage everything from home.
Good service
Good service. The drop off centres I've used in West Perth and Kewdale are very helpful.
July 22, 2025
Unprompted review
Reply from PACK & SEND Australia
Thanks for sharing your experience! We're glad to hear the West Perth and Kewdale teams have been helpful. We appreciate your support!
3 days and still no pick up
Wed – Booked AND paid
Thu – No pick up
Fri – No pick up, called and left a voicemail
Mon – No pick up, called twice just rings out (no voicemail even)
This is woeful service.
July 21, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for bringing this to our attention, and we sincerely apologise for the delay and lack of communication surrounding your recent pickup request.
We understand how frustrating it must have been to experience multiple missed collections and unsuccessful attempts to reach the team. This is not the level of service we aim to provide.
Your feedback has been escalated to the appropriate team for immediate review.
Efficient and competitive rates
Efficient and competitive rates. Printing slips is great so no need to write on the parcels. Packed and booked at night, came and picked up next morning. Was delivered interstate within a couple days.
July 9, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback! We're glad you found the process smooth and efficient, from booking and printing labels to the quick pickup and delivery. It’s great to hear everything went so seamlessly for your interstate shipment. We appreciate your support!
ABSOLUTELY TERRIBLE
ABSOLUTELY TERRIBLE - GO LITERALLY ANYWHERE ELSE! pack & send south Yarra have been beyond difficult to deal with - they have overcharged me horrendously and made my move to the uk incredibly stressful. It started with being misquoted between two staff members to the tune of $400. Unfortunately at this time I was leaving the country and did not have a chance to find a new shipper. The fee I paid was including the “full service” when it was difficult at every turn. Then I received the customs form that they had miscalculated leading to a £175 customs fee. I have reported them to consumer affairs but do your self a favour and avoid giving them your business.
July 15, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback, and we are genuinely sorry to hear about your experience.
We regret that your international move did not proceed as smoothly as it should have. We understand how stressful a relocation can be, and we’re disappointed to hear that our service fell short of your expectations during such an important time.
We take concerns regarding quoting discrepancies and customs documentation seriously. Please note that any customs duties or fees are determined by the destination country’s customs authorities, and they are based on the declared information and local import regulations. These charges are outside of our control, but we always aim to assist our customers with accurate documentation and clear guidance throughout the process.
This matter has now been escalated to the appropriate team for internal review.
Seamless & professional
Martin was great to deal with, I needed various fragile items to be picked up from a 3rd party, then packed and sent to me in Melbourne. My experience was seamless and the items were perfectly packed and arrived quickly & safely. Great value too - saved me many headaches.
July 10, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing your experience! We're so pleased to hear Martin provided seamless support and ensured your fragile items were carefully packed and delivered safely. It's great to know the process saved you time and stress. We appreciate your recommendation!
The worst experience
Took more than 2 weeks.
They miss delivered to Perth which it doesn't have to go outside of NSW.
The customer service said it is supposed to arrive on the specific date which I was expecting but eventually took 2 more weeks.
Also, bad customer service.
They literally asked me to make a phone call to different company and then the other company said they have no ideas about my luggage.
I rented all of my stuff for work because the luggage has never arrived and paid for more than 600 aud and they just refund me 100 aud which I paid to ship.
Not recommended for this company,
I will never use again.
July 7, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We're sorry to hear about your experience and the inconvenience caused by the delay in your delivery.
While we rely on our freight partners to handle the physical transportation of goods, we understand how frustrating it can be when things don’t go as expected, particularly when delivery timelines are extended.
We also regret that you felt unsupported during the process. Our team always aims to assist where possible, especially when coordinating with carriers on behalf of our customers. We acknowledge that delays and miscommunication can be stressful, and we’re sorry if the support you received did not meet expectations.
Your comments have been noted and shared with the relevant team for review.
Easy ordering and quick overseas…
Easy ordering and quick overseas delivery. Great value for money
July 1, 2025
Unprompted review
Reply from PACK & SEND Australia
Thanks so much! We're really pleased to hear you found the ordering process easy and the overseas delivery fast. Great value and smooth service is exactly what we aim for!
If l could have given it zero stars l…
If l could have given it zero stars l would. Dropped off my package to be sent after organising payment online to find that it sat in their premises and didn’t move anywhere for 4 weeks.
I made enquiries using the online chat and was advised they were ‘looking into it’. No one got back to me and the matter was only resolved when l personally went back into their pack and send office, and saw my parcel sitting right where l dropped it off, in their reception area!
Appalling service and will not use them again.
June 2, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We regret to hear about the delay in the handling of your parcel and the lack of communication following your enquiries.
This experience does not reflect the standard of service we strive to uphold. Your concerns regarding both the parcel's prolonged inaction and the follow-up process are taken seriously, and we are reviewing the matter internally to ensure it is addressed appropriately.
We understand your frustration and appreciate you taking the time to share your experience.
Very seamless experience
Very seamless experience and parcel received in very good time. Will definitely use Pack and Send again 😊
July 1, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your kind words! We're glad to hear everything went smoothly and your parcel arrived promptly. We look forward to assisting you again in the future!
Easy to book online
Easy to book online. Competitive pricing. Was able to save money by dropping it to a local Pack and Send location.
June 24, 2025
Unprompted review
Reply from PACK & SEND Australia
Thanks for sharing your experience! We're glad you found the online booking easy and appreciated the savings with the local drop-off option. Great to know the pricing worked well for you too!
Booking and collection process quick…
Booking and collection process quick and easy with competitive pricing
June 18, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We're glad to hear the booking and collection process was straightforward and that you found our pricing competitive. Your support is appreciated.
Great...until there is a problem
So convenient until recently when I sent $2500 worth of stock to a remote area in the Northern Territory, overlooke insurance. It went from Melbourne to Adeladie to Darwin. 8 weeks later its was lost with no furher tracking. Customer service was hopeless. So now I feel uneasy that should there be a problem with a lost delivery I am unsupported. I feel like Im taking a risk sending valuable stock.
June 23, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for sharing your feedback. We're pleased to hear that you've found our service convenient in the past, but we sincerely regret that your recent experience has caused you to feel uncertain about using our service for valuable shipments. We understand the frustration and concern that comes with a delayed or lost item, especially when it involves high-value stock. While optional warranty coverage for loss and damage is available and strongly recommended for such consignments, we acknowledge your disappointment with the level of support you received. Please be assured that your comments have been referred to our Customer Service Manager for review. They will contact you directly to discuss this matter further and address your concerns appropriately. Thank you again for bringing this to our attention.
The booking process was seamless
The booking process was seamless, and the delivery was conducted on the specified date.
June 19, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your kind feedback. We're pleased to know the process was smooth and that your delivery arrived as scheduled. We appreciate you choosing us.
CUSTOMER SERVICE
I understand that all businesses have issues from time to time. I would like to say a big thank you to Sydney Razon from Pack and Send from Sydney who was able to resolve an issue with absolute professionalism and exceptional customer service.
June 20, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your thoughtful feedback. We truly appreciate your understanding and patience. We're especially glad to hear that Sydney Razon was able to support you with such professionalism and care. It's great to know the issue was resolved to your satisfaction, and we’ll be sure to pass on your kind words to the team.
Good Service, recommend.
Prompt pickup, good transit time, nothing broken, easy process. Very happy.
June 17, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for the great feedback. We're glad to hear everything went smoothly and that you’re happy with the service. We look forward to helping you again next time.
I found Pack and Send a very easy to…
I found Pack and Send a very easy to use and effective way to transport goods.
June 12, 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We're pleased to hear you found the process easy and effective. We appreciate you choosing Pack & Send and hope to assist you again soon.
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