Paddyappliances Reviews 

Reply from Paddyappliances

Sep 26, 2025

General information: We don't use Trustpilot, instead we use Google Reviews as it is a more suitable platform with data since our beginning which can give our clients or potential client a better clarity of how we have always worked on good and few of bad experiences faced during learning curves.

Hi Frank,

I hope you are well, I believe this was in regards to a call out charge of €59 which covers the cost of a call out to check the machine and find out whether it would be worthy fixing or not. As we as a business need to pay for each worker a wage, we need to charge the amount which will cover the costs before even making a profit.

We hope you and potential clients reading the review response can understand that in order to send someone out to check a washing machine, dryer, dishwasher or oven a few costs need to be covered such as fuel, engineer wages, customer service agent wages, rent for the unit to have a support team, taxes, vehicle maintenance, etc. To minimise any impact we charge it based on the lowest possible scenario and only if we can repair we charge a labour where we will make a profit to grow and continue to offer the great service to more areas across Ireland.

Best regards,

Paddy Appliances Team.

Reply from Paddyappliances

Updated Sep 26, 2025

General information: We don't use Trustpilot, instead we use Google Reviews as it is a more suitable platform with data since our beginning which can give our clients or potential client a better clarity of how we have always worked on good and few of bad experiences faced during learning curves.

Dear Ciara,

I hope this message finds you well.

Upon reviewing your recent request for service via WhatsApp, I noticed that our team advised you to complete an online booking so that a specific time could be allocated for the service. However, as we did not receive a completed booking from you, our engineers were unable to proceed with the call-out.

Please note that our engineers can only attend a service call when a booking form is submitted and payment is made online. The information provided about available times via chat serves to assist with scheduling but does not constitute a confirmed call-out.

If you have any further questions or require assistance with making a booking, please don't hesitate to reach out.

Kind regards,
Paddy Appliances Team

Reply from Paddyappliances

Updated Sep 26, 2025

Hi Mona,

General information: We don't use Trustpilot, instead we use Google Reviews as it is a more suitable platform with data since our beginning which can give our clients or potential client a better clarity of how we have always worked on good and few of bad experiences faced during learning curves.

We only recently became aware of your review, as we had not yet claimed our Trustpilot profile. However, we want to take this opportunity to address your concerns with full transparency.

We sincerely regret the issue with your coffee machine during the collection process, which was handled by DPD at the time. Due to this incident, we have since switched to UPS for a more reliable premium collection service.

As we take full responsibility for our customers' property, we resolved the situation by providing you with a brand-new Sage Barista Express Impress (€729) at no extra cost, including a one-year manufacturer’s warranty.

Regarding the service fee (€112.40), this covered the collection, diagnosis, descaling, and repair process—costs that would have been necessary regardless of the outcome, potentially along with additional spare parts. While we regret the inconvenience, we believe we provided a fair resolution by replacing your machine entirely within 22 days—effectively giving you a brand-new unit for a fraction of the cost.

Throughout this process, our team maintained prompt communication, ensuring you were informed every step of the way. Expanding our premium service nationwide has come with its challenges, but our priority has always been to provide the best possible experience for our customers. We stand by our commitment to fairness and customer satisfaction.

Best regards,

Paddy Appliances Team.