While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the product effective for short-term pain relief, particularly for conditions like arthritis and nerve pain. People appreciate its portability and ease of use, with some describing it as a "game changer" for instant relief. Several users reported significant improvement in their mobility and a reduction in the need for other pain relief methods. However, some people were dissatisfied with the product, experiencing increased pain or discomfort, and a burning sensation. A few reviewers found the device ineffective for certain areas like the back or neck, or for specific conditions. There were also occasional reports of faulty pens, issues with charging cables, and difficulties with the design, including unexpected sensations during use.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise its effectiveness, describing... See more

Quality

Users describe ambiguous interactions with quality. Many reviewers praise the product, calling it a "game... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the device's... See more

Order

People report ambiguous experiences with order. While some customers found ordering online easy and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Find that the "PLUS" is handy when pain has risen above a manageable level. Great on my arthritic Knees and helps when my shoulder has acute pain from a combination of calcified tendonitis and arthrit... See more

Company replied

Rated 3 out of 5 stars

I’m not sure this is for me - I have found that the sensation is not pleasant. I have not given up on it yet though and will try to get used to it as there is a 60 day money back guarantee

Company replied

Rated 5 out of 5 stars

I read about the paingone and looked at their site for information. All was positive and as my wife has problems with her knees,I thought it was worth a try. Only ordered the one, as with most th... See more

Company replied

Rated 5 out of 5 stars

Fast delivery which is always a good start. I have previously used a TENS machine so I knew the concept worked . I have a rotor cuff injury awaiting an injection since May 2025! The size and flexibi... See more

Company replied


Company details


Contact info

3.6

Average

TrustScore 3.5 out of 5

500 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Handheld tens

The handheld tens device provides relief for a few seconds. This is useful, but not very useful.

January 31, 2025
Unprompted review
Rated 2 out of 5 stars

Not convinced by Paingone yet.

Not convinced by Paingone yet.

I've used TENS machines before, and reaped the benefits.

The idea of having that as a "pen" is novel to me and I hoped it would help with a specific pain I've been getting in a thumb joint. However, I find depending on where the point is placed can cause anything from a mild shock, expected, through to an unpleasant and even painful sensation. It could b, of course, that it isn't designed for joint/bone use.

I had hoped with the small tip and pen approach that I could target the joint area as my larger tens machine is less targeted. I will keep the instrument and continue to use it, but early days with my current need is not successful.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Saw this advertised on the internet

Saw this advertised on the internet, I did a little research and decided to purchase the Paingone Plus. I must say it does work, reduces knee pain instantly and lasts for a couple of hours!

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

WOW! this works

WOW! This does really work! After ordering it was delivered within a few days. So wish i had ordered this months ago, the pain from my back down my leg into my knee and calf wakes me each night, but after using this device the pain clears and i can resume sleep.

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great device to help get rid of pain

Great device to help get rid of pain. Works really quickly a little zap and the pain is gone. I suffer from carpal tunnel syndrome, I got one as I was fed up with taking pills. It works really well. Handy sized pen small enough to put in your bag and carry everywhere with you, to use when needed. I highly recommend it. Speedy delivery, excellent service.

January 31, 2025
Unprompted review
Rated 4 out of 5 stars

Socking

I have used tens machine before.
The first time I used my paingone it made me jump as you can't turn the power down like a tens.
It was quite a shock at first be it does take the pain away. Would recommend it .

December 17, 2024
Unprompted review
Rated 1 out of 5 stars

Never received the product

Never received the product, was messed around for months with the delivery. Eventually got a refund. Really wanted the product to try so was very disappointed

January 30, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look