Painters Law LLP Reviews 

53
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

If I could leave zero stars it would be to many. This organisation is a disgrace to the legal profession They are USELESS. Can't even reply to questions without multiple attempts. Absolutely stay... See more

Rated 5 out of 5 stars

I used painters solicitors, the service I received was absolutely outstanding, could not fault them on anything! I dealt with Jodie Billings & she was so kind & went above and beyond to make sure I... See more

Company replied

Rated 5 out of 5 stars

We recently sold a house and purchased a house using Painters. Chanal, Lexi and Dawn were brilliant throughout the process. They kept us informed of all updates and were very thorough with enquiries a... See more

Company replied

Rated 5 out of 5 stars

I have used Painters Solicitors for my Will x 2, selling and buying of houses and Power of Attorney and their services have been exemplary. I have used the Stourport Office and Rebecca Randle was ver... See more

Company replied

Company details

  1. Law Firm
  2. Conveyancer
  3. Criminal Justice Attorney
  4. Divorce Service
  5. Estate Planning Attorney
  6. Lawyer

Written by the company

A trusted firm of solicitors offering a variety of legal services for over 70 years.


Contact info

3.6

Average

TrustScore 3.5 out of 5

53 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.6

All reviews

(53)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

My partner has been a customer for…

My partner has been a customer for years
After requesting a simple quote for a very simple job
The solicitor thought she had put me on hold but hadn’t
After hearing the quote go from £250 for a simple job it ballooned to £500 + vat with remarks like I’ll try and get more! They can afford it. OMG this is the state of English Law today. Greedy cretins
Needless to say our future business will now stop
And current business will now be moved elsewhere
Very poor service indeed

May 9, 2022
Unprompted review
Painters Law LLP logo

Reply from Painters Law LLP

Thank you for your feedback. We have investigated this matter and apologise for what appeared to be a conversation where we looked to be escalating our fees and ‘money grabbing’. Our fees are quoted in accordance with our fee scale that is published on our website and the call handler was enquiring with another member of staff as to which fee should have been quoted for the scenario that you had given. We are sorry that this conversation was overhead and the way in which your call was handled. The issue has been addressed with the member of staff concerned.

Rated 4 out of 5 stars

Would highly recommend Painters…

Would highly recommend Painters Solicitors in Stourport. Julie was extremely efficient and helpful.

March 27, 2022
Unprompted review
Painters Law LLP logo

Reply from Painters Law LLP

Thank you for taking the time to submit a review. We are pleased to hear that Julie was able to assist you and that you found our services to be to your satisfaction.

Rated 4 out of 5 stars

House purchase

Chanal and her team helped my daughter purchase her first home, they made the process easy and the final completion of the purchase was sorted very quickly and efficiently within a few hours.

February 1, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. Stourport office. Told me at start that fees not payable until completion. Then kept asking me for money. Threatened me with house being repossesed. Spoke to bank who told me they had idea what she was on about. It was a lie to get money from me which worked as i paid what they asked for. Then after i paid them they decided they wouldnt take case on anymore. After id signed forms too. And this was 3 & a half months into it !! So had to find new solicitor and still had no money returned to me that they promised me with. Fuming. Avoid like the plaque. And they know im suffering with cancer too. Disgusting

October 20, 2021
Unprompted review
Rated 5 out of 5 stars

Top quality service from property team

Chanal, Lexi and the team dealt with the conveyancing for me purchasing my first house. The service provided by the team was exceptional, they communicated with me every step of the way and no task was too much for them. I would highly recommended painters solicitors.

October 14, 2021
Unprompted review
Rated 5 out of 5 stars

I used painters to act for my on the…

I used painters to act for my on the sale and purchase of my home and I can not recommend them enough.

Chanal went out of her way and made the whole experience so much easier, the chain would of collapsed if it wasn’t for her and how hard she worked.

I can not thank her or painters enough

June 2, 2021
Unprompted review
Rated 2 out of 5 stars

Painters Solicitor Review

We chose painters solicitor as they were recommended to us and had good reviews. When we chose them they ensured us that we would be supported throughout the process and this was not the case.
Our solicitor was rude to us through email and said if we kept emailing her then she would have to rethink our bill. This lead to us feeling unsupported and we didn’t know what was going on. This caused more stress to buying a house and as we were first time buyers we felt like we needed the support. As well as this the communication of the solicitor was shocking, we asked to speak to her over the phone a numerous amount of times and the only time we did speak to her on the phone during the whole process was on the day of completion. This again caused more stress as the emails were full of jargon. Overall, we would not recommend using these solicitors if you are a first time buyer.

May 18, 2021
Unprompted review
Rated 5 out of 5 stars

Quick and responsive!

We have been impressed by the professionalism, communication and speed at which Chanal has processed our house purchase. Throughout the process she has guided us as to what we need to be doing and explained the process in a way that we can understand! Could not recommend enough as our experience has been excellent!!!

February 25, 2021
Unprompted review
Rated 5 out of 5 stars

Family have been clients for many years…

Family have been clients for many years and have always received
excellent service and advice from both past and current personnel
especially William Painter, Nick Hughes, Teresa Hibbert and Lee Baron. Would not have any qualms about recommending their services.

September 17, 2019
Unprompted review
Rated 5 out of 5 stars

Write a new will

The help I had to write a new will was outstanding and the kindness of Mr Rowley was very supportive.

August 9, 2019
Unprompted review
Painters Law LLP logo

Reply from Painters Law LLP

Thank you for your comments, we will be sure to pass your feedback to Mr Rowley and his team.

Rated 5 out of 5 stars

Brilliant company

Brilliant company. Always friendly and patient. Theyre very quick to respond, even with the smallest of queries.

August 9, 2019
Unprompted review
Painters Law LLP logo

Reply from Painters Law LLP

Thank you for your feedback Miss Wade.

Rated 5 out of 5 stars

Excellent level of service

Excellent level of service which was timely and efficient. I would definitely recommend and, as such, I will be using this service again in the future. The solicitors took the time to explain and offer advice that only further showed me their level of competence and dependability.

August 9, 2019
Unprompted review
Painters Law LLP logo

Reply from Painters Law LLP

Thank you for your kind comments Alison.

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