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Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the product's color match to be excellent, often praising its accuracy even for custom or difficult shades. Reviewers also frequently highlighted the quality of the paint and its finish, noting that it effectively concealed damage and provided a professional look. The efficiency of the purchase and supply process, along with helpful customer service interactions, were also appreciated by several people. However, some people were dissatisfied with the delivery service, citing long waiting times and issues with tracking. A few other people also felt that the paint color did not match their vehicle, even after providing correct codes, and experienced difficulties with customer service in resolving these issues. There were also occasional reports of product packaging being flimsy or defective, leading to spills or difficulty in opening.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the product, highlighting perfect... See more

Quality

Consumers find quality to be ambiguous, with many praising the excellent color match and professional finish... See more

Order

People report ambiguous experiences with order. Many customers experienced significant delays, with some... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers experienced super fast... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers report negative experiences,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

PN483687 FINALLY RECEIVED ORDER 7 DAYS AFTER AFTER EXPECTED DELIVERY DATE I PAID FOR FAST TRACKED SHIPPING? I WOULDNT OF EXPECTED THE ORDER TO BE SENT VIA ROYAL MAIL TRACK AND TRAC... See more

Company replied

Rated 4 out of 5 stars

Good communication, arrived a day later than the date window stated so knocked down one point due to this. Otherwise pleased with my purchase, unable to check the colour match at this time due to bad... See more

Company replied

Rated 4 out of 5 stars

After a slight error in not sending the paint lacquer a quick call to customer service this was solved within 3 days. Having now used I a highly delighted with the colour and its finish. I had prev... See more

Rated 4 out of 5 stars

I recently ordered a repair kit to address some scratches. Their website claimed it could match the color based on my registration details. The kit arrived on January 2nd, but it was clearly the incor... See more

Company replied


Company details

  1. Paint Manufacturer
  2. Automotive Repair Equipment Wholesaler
  3. Paintings Store

Written by the company

At PaintNuts, we’re passionate about paint. As a UK manufacturer, supplier, and retailer, we specialise in automotive refinishing products, trade paints, and solutions for the home and garden. From quick fixes to professional results, we’ve got you covered. Whether it’s repairing stone chips, scratches, or scuffs, our advanced colour-matching technology ensures your car touch-up pen, aerosol, or full repair kit is the perfect match every time. For larger repairs, we also supply complete paint systems and accessories to help you achieve a flawless finish. And it’s not just DIY, PaintNuts proudly supplies professional bodyshops across the UK, supporting them with high-quality products they can rely on.


Contact info

3.3

Average

TrustScore 3.5 out of 5

660 reviews

5-star
4-star
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2-star
1-star

Replied to 47% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Used paintnuts before no problem but…

Used paintnuts before no problem but this time I used them total mess gave them the code which wasR81 miarno red then a week went by a email code not good so phoned them total mess asked for a refund another week went by no refund siphoned again to get my refund

April 24, 2025
Rated 1 out of 5 stars

Don't risk wasting your money - Awful Product and Service

Sales and delivery no issues - CUSTOMER SERVICE SHOCKING! - Tried to unscrew the cap, it was rock solid. Had to apply greater force than necessary and when I did the bottle split, paint everywhere, all over the drive. Having come out of the motor trade after 17 years, I have used manufacturer touch up sticks for years. The product is awful, design awful. Have chased customer services for two weeks, automated response. Do not waste you money like I have.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Van scratch repair

I scratched my van on a wall and thought I would try the aerosols. The colour match was great and saved me a lot of money compared to getting it professionally done.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with Paintnuts!

Absolutely delighted! I was gutted to discover someone had badly scratched my car with a shopping trolley. Ordered a touch up pen from Paintnuts and despite the scratches being down to the metal I can no longer even see where they were! Paint colour was a perfect match. I would recommend Paintnuts to anyone. My only slight criticism is perhaps you could include some instructions.

March 25, 2025
Rated 2 out of 5 stars

Experience can be a painful lesson…

I was taken in by the ‘exact colour match’ they advertise… I am no expert but after my recent experience can assure anyone that the only way to get a great colour match is by going to a paint mixer and having the vehicle colour scanned!!
I ordered a pack including the primer & clear after coat as well as the paint itself. I sanded (for what felt like days.. taped, primed & finally painted.. immediately I was concerned that the colour wasn’t right, but on advice, ‘trusted the process’. The paint dried & wasn’t a match.. I contacted paintnuts who advised that they would send out a replacement.. it took 10 days to arrive.. the area to be repainted was now obviously much larger due to blending/ cutting in area.. after further prep I discovered that the new paint was almost exactly the same as the first. Unfortunately, they had matched it with a ford.. mine is a VW!
When I contacted them again, they have refunded the value of the paint, I did make use of the primer & final coat.. but I then had to go to a local paint mixer for double the volume of paint due to having to repair the damage/ wrong colour which takes LOTS of paint!
My final advice, Order the primer & final clear coat online… save yourself time, money, work and the emotional cost & get your paint matched locally..

March 16, 2025
Unprompted review
Rated 5 out of 5 stars

So easy to use it. 100% recommended

Thanks to PaintNuts products I could became an artist fixing and painting my car scratches and small dents before I sell it.
The products are really really easy to use, and the result is stunning.
You can do it with patience slowly even if you use your car in a daily basis.
Come on! Give it a go.
I highly recommend this product 100%.
Thank you @paintnuts.

Gracias a los productos Paintnuts, pude convertirme en un artista arreglando y pintando los rasguños de mi automóvil y las pequeñas abolladuras antes de venderlo.
Los productos son realmente muy fáciles de usar, y el resultado es impresionante.
Puede hacerlo con paciencia lentamente incluso si usa su automóvil a diario.
¡Vamos! Pruébalo.
Recomiendo muchísimo este producto al 100%.
Gracias @Paintnuts.

March 29, 2025
Unprompted review

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