PALACE SKATEBOARDS LIMITED Reviews 

TERRIBLE CUSTOMER SERVICE.
THEY sent me the wrong item.
I asked them for reimbursement for the packaging materials to ship it back (i emailed them my reciept), and they refused to reimburse me. AVOID!

One of my favourite brands. Only shopped online and I've probably had around 15-20 shipments over the last few years which all arrived fine. I've been lucky enough to never need to contact customer service so I can't comment on that as other people have.
Latest order was from the sale and I got it 4 working days after ordering which meets what they said, and the bits I got were quality as usual.

Absolutely APPALLING customer service. Be warned, Palace's return address is a PO Box!! I ordered a jacket online and I had to return it as it didn't fit properly, I went to the post office to return the item and was informed that I could only purchase Tracked 24 or 48 which only covers the value of an item up to £150 (the jacket was £188), owing to the return address being a PO box. The parcel never reached the PO box as Palace had requested that Royal Mail hold the item (and then never arranged for it to be collected). I couldn't afford to lose £188 (plus postage and packaging both ways) so I contacted Royal Mail - Palace were accepting absolutely no responsiblity. After a very long back and forth with Royal Mail I managed to get a refund of £150. However, I was informed that it was in fact Palace's responsibility to ensure that they could receive parcels. I tried to resolve this with Palace but they were extremely unhelpful, they have ignored my latest two emails. I'm grateful that I managed to get back at least some of the money via Royal Mail but Palace's complete lack of care or understanding has been utterly disgusting. If you're ordering from Palace, make sure that the items you purchase fit (and that you will not change your mind about your purchase), otherwise be prepared to lose a lot of time and money!

It's that I have to give a star, because 0 stars is more appropriate. I placed an order, they sent it properly, but then the misery starts. The track and trace code says that the package has been delivered, but this is not the case. I have been home all day that day, the video doorbell shows that the delivery person has not been there and also asked all the neighbours, the package is nowhere to be found! I sent several emails, but they insist that the package has been delivered... The customer service of Palace is downright worthless and this is the last time I have ordered from this customer-unfriendly company! If I were you I would spend my money elsewhere!

If I could give zero stars I would. Placed an order in 7/12 for my grandsons Christmas present. Still not been told when it will be dispatched!! I have sent numerous emails all of which have been ignored!!
This is supposed to be a high end brand but you can’t even call to speak to someone!
Too expensive to just rebuy the item but what do I tell my grandson on Christmas morning when he had no gift!!!!!
Dreadful dreadful company

Ordered an item on 29/11/24, still not received the item, have sent multiple emails to Customer Service who haven't even bothered to respond. Great Brands are built on customer service, clearly no ambition to become great...

If you need anything from Palace suggest buying in a store...

Order didn't arrive as it said it did - customer service just haven't replied

A great brand but let down by their customer service massively

Will definitely reconsider using them again

I ordered something by mistake and after few seconds i wrote the Support. They don’t answer me after 2 days so i wrote them again but they decide to ignore me. After 1 week they stubborn shipped the item. Now i have to pay shipping and backshipping. Thank you for that palace!

I have had nothing but great experiences with buying from Palace. The higher quality of the clothes can be felt the moment I put on Palace. Whether it be the P45 Indigo Jeans or the Bonded Sherpa sweatpants and hoodie, everything is so well made. If Supreme still cared about the quality of their goods they would be Palace. They have great collaborations with New Balance as well.

Terrible customer service, lost my item didn't refund me despite multiple emails, ended up having to sort it out with my bank

store manager refused to give refund on a purchase my son made on same day. ‘Sorry, man, I am the manager,’ was his response

Customer service does not exist. I have never received the item and am being completely ignored.

Clothes may be cool, except the fact, that u look like a walking advertisement but the customers service is sooooo bad. Paid, but never got my order and wrote an email every f*** month for a year to palace but never got a reply. In the end I even had to pay the damn taxes ... Palace support is worser than everything I ever experienced!!! Feels like the people working there are having the biggest lack of empathy in history (well, a few exceptions exist)

Still haven’t received a refund to my account, despite palace stating that they’ve sent it over a month ago. Keep getting the same inane response from their customer service team. Unbelievably poor customer service/ theft at this point. Take funds, then cancel my order, and then don’t refund- ridiculous.

Shocking customer service, I tried to return an item that was covered in holes due to the poor quality of the manufacturing but it was made very difficult by their customer serviced. After 3 days of sending numerous photos, and each photo request getting more ridiculous I was offered a £13 refund on a £150 top. WHAT A JOKE

What the F is going on with this company i place a order 5-7 working days shipping after 10 days still nothing I contact them they basically forgot about me so half my order was now sold out you would say that’s there fault and will offer you a solution but no they only offer you a refund for the missing items and promise too send the rest of the order but yeah its been 3 weeks and still nothing i messaged them multiple times by now but they just ignore me if i don’t get a response within a week im going too the police because im straight up getting robbed

Once upon a time Palace were an edgy skateboard brand that could probably get away with treating with their customers with little regard. But now they are a successful business that collaborates with hugely successful corporations (adidas, Gucci, Mercedes, EA, etc) so they should know better.

I bought a tee from the recent Umbro collaboration which was too big, paid registered to ship it back within the 14 day return period, and for reasons unknown it was refused by sender and sent back to Nottingham (random, as i live in Amsterdam). I have shared the full tracking history but after 6 emails without response I’ve given up any hope of getting my €125 back.

Absolutely garbage. Ordered a gift for my brother that supposedly got delivered to a UPS delivery location close to my home. This was refuted by the owner who showed me evidence that it never arrived to that location. Tried to find their CS but was nowhere to be found. Never ordering here again. Shows that you can be a major brand and still treat your customers like dogs. Looking at the other comments here, I should have never ordered here in the first place.

World class service and no shock solid products all round. It's all about the simple things in life, even though palace is far from simple! Many thanks as always.

Terrible customer service, no replies to emails, no response, nothing. My son returned something that he bought online to the address on the returns slip but was charged a redelivery fee by UPS because the address was incorrect. This charge should be picked up by Palace but they have completely ignored emails and message on Facebook. I would not recommend buying from this brand because they just take your money and don't back it up with any reputable customer service.