Palletways UK Reviews 5,051

Marvello was extremely helpful in that he contacted us about his arrival at the property and agreed to hang on whilst l got there as l had to step away unexpectedly. He unloaded the pallet and posi... See more

We had a delivery of two tonnes of wood pellets from White Horse Energy, which uses Palletways to do this. The young driver, Adam, was extremely helpful and polite and even offered to help us shift so... See more

Finn was brilliant - we had 3 pallets of wood pellets delivered to our remote croft and he managed the whole unloading himself. Most of the load at the top of our steep driveway, but he also volunteer... See more

Ryan from depot 20 delivered my TransK9 dog crate today. When it arrived, it was clear we were not going to get it through the front door. We unpacked it in the hope that we could, but unfortunately i... See more

Our driver Michael from depot 172 telephoned to say that he had difficulty delivering our order. We live in a very narrow street and he was unable to access the property with the delivery vehicle. He... See more

The delivery driver that delivered my new radiator today was absolutely brilliant. He arrived in the time slot I was given. He manoeuvred the pallet onto my drive, helped me to remove the packaging t... See more

Marcello from depot 42 took the utmost care in delivering the pallet as close to the house as was possible, despite the slope on the drive! Brilliant, courteous service. We couldn't ask for better.

Materials were despatched much earlier than anticipated and we weren’t there to receive them. But the driver Finn liaised with our neighbour to deliver them by himself and was superb. Thank you so muc... See more

Thank you to John from depot 127 for another delivery today. I was grateful that he found in advance to let me know that he was on his way and to get specific instructions for where my goods need to b... See more

Patrick from depot 102 was very helpful with my Victoria Plumbing delivery. One of the items was broken and he made sure he was informative on what to do next and stayed to help us get a redelivery so... See more

Not friendly, staff and managers were rude. They also refused to deliver the boxes inside to the garage and instead left a large pallet outside of the house. Beware when ordering and departing with yo... See more

A good delivery this morning, arrived on time and John from Palletways depot 127 helped me to unload the boxes and took the pallet away. Great customer service. Thank you

Pallet was delivered to the wrong house about 1/2 a mile away. The driver clearly signed for the delivery himself as no one was home at the incorrect address - pallet was just left in their driveway.... See more

Thank you Palletways for your continuously good service. My usual driver John from depot 127 is always happy to help and delivers my goods exactly to where I need them.

Had a great experience with Palletways who we used to return items to Victoria Plumbing. VP suggested the items were damaged and would not return monies. Palletways in the guise of Maggie Williamson w... See more

Honestly really impressed with the customer service received. Had a delivery due today, time provided for 2 hour time slot as advised, the time was going to cause me issues with collecting my daughter... See more

My order was scheduled to be delivered today. The tracking updates confirm that Palletways lost my order (bulk bag of stones). The last comment is from 11am "confirmed they have not received this... See more

Great early delivery this morning, with great communication from the driver who always sends a text to let me know he has arrived and where my goods are. Thank you John from Palletways depot 127, an... See more

Marcello from Palletways depot 42 was friendly, polite and helpful. Palletways placed where we wanted it. He was a great ambassador for the company

Thank you Palletways for your response, no idea why it keeps getting taken down This is the first day of my pop up store, and thankfully I have the same Palletways driver as last year. He contacte... See more

James was hugely helpful and friendly and made sure the pallet was delivered as close as possible which we really appreciated. Many thanks.

Last 3 pallet deliveries, every time we get message about time slot driver never is in time and gets pushed back later and later in a day. Today's 28th of January delivery have to pay staf... See more

James Gongh was so friendly, helpful and attentive the delivery was carried out with a smile and was genuinely an amazing service throughout he delivery service in. Brighton

Another good delivery by a polite driver who is always happy to help. Thank you, John from Palletways Depot 127 for your help.

Thank you John from Palletways depot 127 for my delivery today. He is always polite and helpful and he got it here on time too.

Marcello was very polite and approachable and couldn’t have been more helpful. He delivered everything with care, Excellent service.

I had a delivery this morning.it specified kerbside but It was far too heavy for me to lift. Marcello was super friendly and helpful. He assisted with getting it off the kerb so it was in a safe place... See more

Superb delivery from James Gough at palletways. On time polite and professional Yiu can’t ask for better

Was very good on time . Marcello from depot 42, was friendly, helpfull, respectful and earlier than expected ! Great service

A big thank you to Palletways for getting my delivery to me earlier than I expected. It was a great help to me. Thanks to the driver too, John from depot 127

Matt L was my driver to Bristol and was great. Very patient and helpful- thanks Matt, much appreciated. I hope your management see this review and pass on the thanks.

Kept very well informed. Arrived within stated delivery window. Very pleasant and helpful delivery driver. A++ service. Thank you!

James Gough from depot 42 was really helpful and friendly, went above and beyond what was asked and was a pleasure to deal with

John was absolutely class as always, no complaints, all delivery came as expected in order - Geet up wor John - Louis & Rebecca from Knoops

Thank you again to John from Palletways depot 127 for a nice early delivery. He is always happy and helpful

Our delivery was delivered efficiently and the driver went above and beyond, he was really nice and helpful. The correspondence was great with upto date information on delivery.

Very helpful,friendly driver the updates were very good about delivery also The drivers name was Marcello from depot 43

Thank you again to John from depot 127 for a timely delivery today. Again he managed to get the shipment exactly where I needed it

Marcello from depot 42, amazing and friendly delivery driver. Went above and beyond to help me get it in my house!

Marcello (depot 42) was very helpful and delivered our pallet to where we wanted. Very few and helpful and would use again

Good delivery again this morning of my business samples. Thank you to Palletways and John from Depot 127

John always goes above and beyond for us, we appreciate it greatly. A real credit to the company!

Scheduled and paid for a pallet collection. The driver decided not to collect as he was using an extra long articulated lorry, which was not something we asked for! As we reached out to them, they... See more

Marcello (depot 42, I think) was brilliant. Really helpful in putting the pallet where it suited me best. Very polite. And on time.

Marcello was very helpful, he helped me move something else in the driveway so I could park my car. Very nice guy. Marcello from Depot 42

Delivery due by 1700 on 28th, have just been told it won't arrive until at least 30th. No communication from Palletways, only vie merchant. Tracking woefully wrong. Apparently delayed because I haven'... See more

Awful We live in rural Wales but we have a large drive and we got over the year delivered any pallets with trucks . All drivers are very happy to use our driveway to turn after delivery. Includi... See more

John delivers to our store everyday and is always so kind and helpful he is brilliant at his job! John 127

I am extremely unhappy with the services from Palletways. I do not recommend using them under any circumstance, some of the drivers are incompetent and very very rude. They leave the pallets on the cu... See more

Avoid at all costs. This was my second experience with Palletways and it was just as bad as the first. They cancelled on the day of delivery, then delivered the following day as the last stop.... See more

My awkward heavy items were delivered carefully and safely to the exact location I wanted them