Pall-Ex Reviews 

Worst delivery experience ever, had a treadmill being delivered, told them the days we WERE in, and the days we WEREN'T in, it turned up on the day we were working and got left in front of my car that was in front of the gates to the garden, not only I couldn’t move the car to open the gates, but it was left on an open driveway for all to see by the road. I rung the company twice to complain and each time was told someone by the name of Nick would ring me, guess what…. Nick had no balls!!! He has never bothered to ring! The treadmill was fully made not flat pack and cost £600 so a LOT of moneys worth to just leave on a driveway , I only found out it was there by ringing the supplier to see what day it was being delivered to be told it already had 2 hours ago!! I had to get a neighbour to put her car in front of it before I could leave work to go home and find help to get it over the top of the car and into the house, no apology has been issued just fobbed off! Absolutely disgusting customer service! AVOID LIKE LIKE THE PLAGUE!!!

The worst shipping company ever even worse than Hermes. Couldnt be there myslef to collect the delivery so driver dropped 900kg pallet right in front of my wife’s face on the road blocking my neighbours from getting into their drive .
All that after me asking them to bring small van so they can get up our drive which driver refused ( drive is big enough for the van he was in) also customer service wouldn’t talk to me because I was ONLY recipient not the seller 🤮
TERRIBLE EXPERIENCE!!!

No communication whatsoever. Worst delivery company ive ever encountered. Still havent received my item due to their incompetence.

Second time that a delivery doesn't turn up when expected. Rearranged and told it would not be delivered that date either. Only knew that by contacting the seller. No word from pallex

Unbelievably useless customer service team.

Topps don’t make clear enough the terms of delivery at order which I need to take up with them but equally this Company compounds things with their low quality and lazy drivers. The driver just dumped the (very small) pallet on the road about 2 doors down from my house as he couldn’t be bothered walking to the dropped kerb. He was then very rude about it when I questioned him. Deeply unpleasant man and deeply unpleasant experience.

The most useless company you will ever have the mind numbing displeasure of dealing with.

Delivery driver was extremely rude and lazy
Dumped £600 of tiles in the middle of the pavement on a pallet blocking the whole width. When asked politely if there was any chance he could help us move the tiles literally 20 metres from the street into the close he outright refused and spent longer than it would have taken to help arguing and telling us how it's "not my problem mate"

The delivery was 2 days late.

Driver arrived at 8 in the morning, was extremely rude from the moment you opened door for him. Left bunch of heavy tiles in front of my flat and when asked to help us (not do it for us) move them inside the close he refused saying it’s not his job.

It was 3 of us and he preferred to argue instead of helping out. I have 2 protruded disc in my back and cannot loft heavy all by myself. I wonder if they did the same thing if someone had broken arm, leg or was disabled.

Absolutely disgusting company.

Delivery did not come on the day it was meant to (when I had made arrangements for someone to help me with it). When it finally arrived, the driver refused to help me inside or even up to my front door with it. I am 7 months pregnant and suffering from a separated pelvis - I contacted the company that morning to advise them I would need assistance and they advised they would say to the driver to help, but he just shrugged his shoulders and went back to his van. I had no choice but to unwrap the pallet in the middle of the street and individually carry all 30 heavy boxes of wooden flooring in myself when heavily pregnant and in a lot of pain. I am now unable to walk and waiting on my midwife to contact me as I have not felt the baby move since. Horrified at the lack of basic human decency.

Delivered as expected and no breakages. Only comment is that tracking didn’t work but luckily that didn’t affect us! Delivery driver very cheerful. Thankyou

They never turn up for collections on the day they say they will, and even miss the rescheduled days. They don't fulfil the most basic requirements of a freight company

DOES NOT EVEN DESERVE A 1 STAR AVOID!! WORST EXPERIENCE OF MY LIFE DEALING WITH THIS COMPANY! THE PEOPLE THAT WORK FOR THESE INCLUDING THE MANAGER GEORGE ARE THE RUDEST PEOPLE I HAVE EVER DEALT WITH MY DELIVERY TURNED UP 7 DAYS LATE WITH A COMPLETELY DIFFERENT COMPANY PAID HIGHLY FOR DELIVERY THEN APPRENTLY ATTEMPTED DELIVERY AND WAS NOT SUCCESFUL AFTER SENDING GOOGLE IMAGES OF MY ROAD LYING ABOUT IT BEING BLOCKED! THEN EMAILED TO SAY THEY WANT A FURTHER £30 TO BRING IT IN A DIFFERENT SIZE VAN OR NO DELIVERY WILL BE MADE! POSSIBLY THE WORST DELIVERY COMPANY EVER AND WILL BE TAKING THIS FURTHER TO LET EVERYONE KNOW KNOW TO AVOID!! I HAVE EVER BIT OF EVIDENCE TO BACK UP MY STORY!!

pretty much the same story... late delivery, no communication, useless call centre. Still waiting.

Pall-Ex only seem to respond to the good reviews, which should tell you everything you need to know about this company. Stay well clear.

No communication ( phones non working or if they answer they will tell you sorry we will call you back --- Do not expect call back ! ) , super unprofessional , customer service non existing . Late delivery ...
Avoid

Very bad experience. They only offer all day delivery slots and on two occasions failed to turn up without any prior communication. On the most recent occasion I called at 3.45pm and was advised that delivery was still on schedule and would arrive between 5-6pm.

The delivery man you sent by Pallex was extremely rude and unprofessional. He left the tiles far away from my house. On my polite request to move the tiles, he became aggressive and started shouting.

The worst shipping experience EVER. I have been ordering stuff online since early 2000s, this is the first time I write a review about a delivery company. They are a disgrace. Supposed to deliver a pallet for 3 weeks but didn't. At the end had to cancel the order. You can't talk directly to them, they keep asking you to talk to the shipper who's also clueless. Re-ordered, same story.

Biggest load of S-IT of a company avoid this cowboy firm at arms length they call themselves a courier company more like a snail go to ROYAL MAIL OR DPD YOU WILL GET A BETTER SERVICE AND BE TREATED BETTER why companies use these cowboys and Indian's I never no

I ordered logs from a company that use this delivery service. they were due for delivery on 04.10.21 and now it is 19.10.21. they have told me on 6 occasions that they would deliver, so i have waited at home and still nothing with no customer service to help