Pall-Ex Reviews 

Pallex reference: PAVESTONE, reference 72756/184510, delivered on at approx. 13.15pm 05/10/2022.

I have received my delivery however I am truly shocked at how unpleasant the Pallex driver was.

The driver left the pallet in the road, causing an obstruction to road users.

When asked politely if he could place the pallet on to the pavement so that it is not blocking the road, he refused to do so as he said his trolley would not be able to. He said he only has 10 minutes to make a delivery and does not have time. In the time he stood there giving us excuse after excuse as to why he would not help, he could have walked less than 10 meters to the next dropped curb.

"Not my job, not my problem!"

Firstly, he walked past a dropped curb and did not think to use it. There was another dropped curb less than 10 metres away.

Sack the lazy individual and hire someone who has a good work ethic. There are plenty of good, hard working people out there who would jump at the chance of a decent wage. This guy thinks he is irreplaceable. What a joke!

I was really worried when I saw the Company I ordered from used this company for delivery especially after seeing all the bad reviews..
Friendly driver delivered the package with care. Package was very securely packaged and shrink wrapped.

I have another delivery coming from a different company who also use this courier. So fingers crossed for a similar experience.

The only thing, I didn't get the phonecall an hour before delivery which he apologised for as he said he didn't notice he had to

I was expecting a delivery of gym equipment, the depot called me the day before to book it in and see what time was best for me.
The driver called in advance to make sure I was in to receive the goods and he could get access.
Keep in mind that this pallet weighed over half a ton and the guy did it by himself whilst being polite and courteous throughout.
I don't usually leave reviews, however, I've seen a lot of negative feedback about this company and feel compelled to write something positive.
My experience with these was a positive one, especially since the circumstance and difficulty of the delivery seems to be easily forgotten.

No attempt to deliver despite premium service. This is day 2 and still nothing. Looks like they arn't going to bother today either if these reviews are anything to go by

Inflexible and hostile when challenged about their poor service. Extremely unprofessional.

What a terrible company (with one small, important proviso below). I had ordered some tiles through Topps Tiles and I was told they would arrive on a particular day. I took the day off work as I understood the tiles would be put on the roadside. The tracking that Pallex does said the tiles would arrive on that day. They never arrived (the depot told Topps they couldn't update the delivery date on the tracking until they received the tiles whilst saying the tiles would not be delivered on the agreed day - I've never heard anything so ridiculous!) and so, via Topps, we arranged for them to come a couple of days later when I could arrange to be home again. Topps specifically checked that the depot could hold the tiles and not deliver them before the new date. The next day I get a call from a driver saying he's outside the house with my tiles - ie Pallex failed again to deliver on the day they had specifically agreed to deliver on. To be fair, unlike other reviewers here, the driver was polite and courteous and asked if he could leave them in my front garden (rather than curbside) and he did this well and, despite my worries, none were stolen though I have not yet checked all the tiles for breakages. Nonetheless, I advise you to avoid this delivery company!! I have asked the Topps branch to report the very poor service to their HQ.

NOT EVEN 1 STAR - CUSTOMER SERVICES IS SHOCKING I CANNOT BELIEVE IN THIS DAY AND AGE PEOPLE ARE SO RUDE!!!!!!! NO DELIVERY TWICE PAID OVER £1,000 FOR GOODS - NO UPDATE ON ORDER - ABSOULTE JOKE

Topps Tiles use this company for delivery.
While their service has been impeccable, Pallex are a disgrace. My tiles are 2 days late, meaning my workmen have been twiddling their thumbs while I have to pay extra days labour for nothing. Full of rubbish excuses for late delivery. Sort it out and get me my tiles!

Was a good company, sadly gone down hill

Rude, patronising and incompetent. What more can I add?

Have given 1 because my item got here eventually ( albeit 10 days late)

Avoid like the plague, COVID is a better option than dealing with these morons

Useless company ever , waiting on a delivery and they go to wrong depo to collect the item . 1st time issues as well. Now I have to struggle to walk in major pain as kts a mobility scooter. Now I got to wait another 5 or 6 days . Hopefully there go to the right depo.

Waiting for a delivery since morning, they don’t answer the phone, the tracking number i been issued with doesn’t track nothing, no where to get hold of them. Absolutely rubbish.

I ordered compost from Beaver bark and mulch for next day delivery. Two days later I received communication from Pall ex that my order was on the truck for delivery. I waited in all day but it did not arrive. When I looked at the tracking it had been returned to the delivery depot. Two days later the same thing happened, this was a Friday. The following Monday the same happened. What is going on???

Totally disgusting and abusive behaviour from this company delivery person named Aarul. Luckily the customer service team of sending shipper listen to all conversations over the phone and they reported already to this company delivery manager. Delivering pallets damaged and throwing stuff on road and when complain, he said nothing much i can do, take the delivery or refuse it….. STAY Away from this company whose staff use abusive language and bring embarrassment in front of neighbours and people passing by. Shame on you! Teach your staff manner how to talk to customer.

They seem to have a new feature on their tracking website, that shows you that you are say delivery 7 of 14, and shows the current location of the lorry on a map. Nice,.... but would be even better if it told you what delivery they were currently up to! I've previously given pallex a bad review, but since then I've had two successful deliveries by them, one when I was out - but they used common sense, opened the gate, and left the pallet tucked away inside, and the second one the driver was quite cheery and helpful - shock!

Well the driver used his brains and didn’t rely on satnav so 5 stars for me. He didn’t call me for directions and I couldn’t believe it. Other couriers like DHL DPD to name a few don’t follow directions just satnav and either take a week to deliver or dump my parcels at another place or not get them at all. I know it was a collection and not a delivery but it proves that a bit of common sense is a wonderful thing 😊

This company is used for shipping goods from a company called walls and floors which sell tiles. I waited all day for a delivery that was supposed to come between 8-6. With a phone call an hour before driver. At 4pm having had no calls from Pallex or the tile company I rang the tile company to be told the delivery was no longer going to happen today with no reason given! The tile company said they could reschedule for delivery on Monday but this wouldn’t be guaranteed.
I have cancelled the order and have been told they can’t process a refund until the item is received back from Pallex! Don’t use Pallex as they can’t do anything to schedule…. Even when I ordered a sample of the tile a few months ago the delivery driver was running so late he rang about 7pm to say he was over running and couldn’t make it. After I complained he then said he would come but didn’t turn up till about 9pm! Incompetent company!

Awful , lazy rude and unhelpful delivery driver I have ever come across

Asked for a rough estimate on delivery and they refused to give me the information despite having it.

Then when I asked the persons name or to speak to a manger they refused both and refused to escalate it to a manager then they hung up on me