Palmslots Reviews 406

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I think palmslots is really a good casino for online playing. The Games are different and makes fun. The vip Manager is always here for you to answer your questions and give good bonus.

Company replied

Rated 3 out of 5 stars

The casino is good but there could be more games from some providers e.g. Amatic games there are many more but unfortunately at palm slots not or Gamomate games just the same. and I find the minimum... See more

Rated 5 out of 5 stars

I think Palm Casino is simply wonderful, I've been playing here for 4 months now and the selection of machines, the sports area and the support as well as everything else are simply perfect! Of all th... See more

Company replied

Rated 5 out of 5 stars

Mr. Li is truly one of the kindest people I’ve met. He always takes care of me, supports me, and wishes me good luck in everything I do. Whenever I face challenges or problems, he’s always there to he... See more

Company replied


Contact info

3.4

Average

TrustScore 3.5 out of 5

406 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I think palmslots is really a good…

I think palmslots is really a good casino for online playing. The Games are different and makes fun.
The vip Manager is always here for you to answer your questions and give good bonus.

May 7, 2026
Unprompted review
Palmslots logo

Reply from Palmslots

Hello,

We’re glad to hear that you’re enjoying your time at Palmslots. Our team is always ready to assist you if you need anything.

Kind regards,
Palmslots Casino

Rated 4 out of 5 stars

Lots of bonus and if you want to ask…

Lots of bonus and if you want to ask something they answer directly.

May 7, 2026
Unprompted review
Palmslots logo

Reply from Palmslots

Hello,

We’re glad to hear that you’re enjoying your time at Palmslots. Our team is always ready to assist you if you need anything.

Kind regards,
Palmslots Casino

Rated 5 out of 5 stars

Best ever

Best ever ! So fun to play

May 7, 2026
Unprompted review
Palmslots logo

Reply from Palmslots

Hello,

We’re glad to hear that you’re enjoying your time at Palmslots. Our team is always ready to assist you if you need anything.

Kind regards,
Palmslots Casino

Rated 5 out of 5 stars

Great collection of Games and plenty of…

Great collection of Games and plenty of Events/ bonusses for regulars

May 6, 2026
Unprompted review
Palmslots logo

Reply from Palmslots

Hello,

We’re glad to hear that you’re enjoying your time at Palmslots. Our team is always ready to assist you if you need anything.

Kind regards,
Palmslots Casino

Rated 5 out of 5 stars

Good casuno

May 6, 2026
Unprompted review
Palmslots logo

Reply from Palmslots

Hello,

We’re glad to hear that you’re enjoying your time at Palmslots. Our team is always ready to assist you if you need anything.

Kind regards,
Palmslots Casino

Rated 5 out of 5 stars

Best casino

Best casino

May 6, 2026
Unprompted review
Palmslots logo

Reply from Palmslots

Hello,

We’re glad to hear that you’re enjoying your time at Palmslots. Our team is always ready to assist you if you need anything.

Kind regards,
Palmslots Casino

Rated 1 out of 5 stars

Very bad casino they dont pay out and…

Very bad casino they dont pay out and wont let you close account and its almost impossible to win

Stay away!!!!

May 3, 2026
Unprompted review
Palmslots logo

Reply from Palmslots

Hello,

We are sorry to hear that you had a negative experience at PalmSlots Casino.

We have requested additional information via Trustpilot so that we can identify your account and investigate the situation.

Sincerely,
PalmSlots Casino

Rated 1 out of 5 stars

I came here like 2-3 days ago made a…

I came here like 2-3 days ago made a post about real funds been robbed by palmslots they tried to save the face by offering me the same amount i had before cancelling the bonus if i DELETE my post here i got it in my mails in screenshot ( remember the funds at first was not bonus funds cause i played on my real funds and wins some ) i looked my account still real balance 0$ but 230$ in bonus funds ( i say it again i won on my very first spin last time so my real funds) and they keep saying i played my deposit and i falled on bonus funds who is absolutely false by the way cause i have screenshots of my sweet bonanza history where i won on my first spin . Today as they said they wanted to do a GOOD gesture and sent me the 230$ back . The problem is they my funds was still in bonus funds locked everything with no RTP from the beginning till the end and im not talking about these lives games nah . Im talking about a sweet bonanza slots machine where you play a DROP and WINS without any winning drop . Not even a 0.50 cent on my side playing 2$ a spin . I play this same slot since they released this game and this never happened to me . I invite everyone to take their money and go test what i say this is impossible for a drop and wins machine to give no drop for a long long period of time even by not winning you will see some drop on your side even if you win you initial bet . I sent them a screen recording of my big bass session too . It was spin and take everysingle spin. I want to tell you guys stay away from palmslots 1st- cause they be changing your real funds in bonus funds whatever they want ( i have a proof for this) and second they can lock the RTP whatever they want too . They be lying from the beginning when they said i played on bonus funds the whole time they tried to save the face by giving me a fake money return with literally 0 chance of playing with the money . Not even winning just playing . I will send everything on these reviews pages and betting community like this i will make sure no one get the same . Should have be gone with a withdrawal that day but they turned things in their favor i have multiples screenshots and recording to prove what i said . do not fall for that fortunately it was only a small deposit i been playing easy 300$ a day when losing so i guess they did a favor by showing their real faces right at the beginning
Edit : a fresh reminder to always come here first before trying any casino site. If you like deposit for a bonus be really careful with palm slots cause like i said they will be changing manually your balance to real funds to bonus funds. No one who win money directly by the very first spin should be blocked by bonus funds . And do not trust them by any means when they say something cause they be changing things in real time when you play and also lying by saying that i played my real funds so i falled on bonus money be very careful This is a way to control new customers winning. This is not good for them if you go out first day with money specially with some little deposit they don’t like this.

April 27, 2026
Unprompted review
Palmslots logo

Reply from Palmslots

Hello,

We are sorry to hear that you had a negative experience at PalmSlots Casino.

Your account has been closed in accordance with your request.

Sincerely,
PalmSlots Casino

Rated 1 out of 5 stars

I have sent over 70 emails to close my…

I have sent over 70 emails to close my account. I have a gambling problem but they just move me between departments or offer me bonuses. This is ruining my life, they don't want to help. This is the worst online casino I have ever played, no help. I have proof of all these emails sent every day. And no gambling tools 8% fees on withdrawal I need to close this immediately. I've taken out a loan to gamble. I've sold things. I've told them this, but they have no interest in you. For the love of god don't use this site i never had this problem before They lie and say that I have never asked for it i have 70+ Emils of it. this support the worst and is scam and and not to mention the bonuses it a scam trust me i had 200$ of which I deposited 100$ myself and boom bónus won 50$ this all tru dont use them BIG SCAM

April 17, 2026
Unprompted review
Palmslots logo

Reply from Palmslots

Hello,

We are sorry to hear that you had a negative experience with us.

The relevant department is working diligently to resolve the issue.

Sincerely,
PalmSlots Casino

Rated 1 out of 5 stars

I have deposit from this Casino deposit…

I have deposit from this Casino deposit and i have 0.0 my money 0 and bonus ok 0

April 8, 2026
Unprompted review
Palmslots logo

Reply from Palmslots

Hello,

We are sorry to hear that you had a negative experience at the PalmSlots Casino.

The amount you deposited is in your account. You are invited to enjoy it with us.

Kind regards,
PalmSlots Casino

Rated 1 out of 5 stars

I had my account closed only for them…

I had my account closed only for them to reopen without my permission I had been doing great stopped gambling but now I’ve spent over €500 I’m gutted please stay away from this casino they took months to close account and 30 days after they reopened STAY AWAY FROM THEM

March 1, 2026
Unprompted review
Palmslots logo

Reply from Palmslots

Hello,

We’re sorry to hear that you didn’t enjoy your time with us and that you’re having trouble closing your account. We’ve requested more information via the platform, and our team will get in touch with you as soon as we receive it.

Best regards,
Palmslots Casino

Rated 1 out of 5 stars

Be extremely careful guys

I have been trying to close my account for gambling addiction multiple times and they have not done that. For this reason, which is a flagrant vulnerability of user's rights I have to give them a bad review. Take care, these type of practices are harmful and dangerous...

He estado intentando cerrar mi cuenta por problemas de adicción al juego durante meses. Dan largas, no contestan a los mails, te escriben correos con ofertas, llamadas telefónicas, WhatsApp... Lo que sea para que sigas jugando.
Cuídense, este tipo de prácticas son ilegales y peligrosas...

Edit: They have given me a 30 days self exclusion, not a permanent one, which was requested multiple times. The response from the casino is inaccurate

Edit 2: account reopened. As I said, be very careful, they take advantage of your problems

February 11, 2026
Unprompted review
Palmslots logo

Reply from Palmslots

Hello,

Responsible gaming and account closure requests are handled in line with our regulatory procedures.

The account in question has been permanently closed accordingly.

Kind regards,
PalmSlots Casino

Rated 1 out of 5 stars

Disgraceful company

Disgraceful company. I’ve tried to close my account 5 times and they just ignore me. Live Chat, Emails and even WhatsApp messages. They do not care about their customers. Avoid at all costs.
Can someone help me get my account closed?

January 30, 2026
Unprompted review
Palmslots logo

Reply from Palmslots

Hi,

We’re sorry to hear that you’re having difficulties closing your account. We’ve requested more information via the platform, and our team will get in touch with you to assist you as soon as we receive it.

Best regards,
PalmSlots Casino

Rated 2 out of 5 stars

AVOID!

Been playing on palmslots for a while. They never withdraw your money, they are holding it in your account waiting for you to lose them. Customer Service is horrendous and never does anything for you.

Only reasons i give them 2 stars instead of 1 is that they give you good cashback (after spending thousands of pounds), but thats about it. They have max bets on sportsbook which kills the experience.

Avoid!

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

I mean where do i start

I mean where do i start,
I have a gambling problem and i have asked palmslots via email and live chat many times to bann my account or at least put a gambling limit on my accout and every time they say “we are working on it” but never do. I play at many casinos in real life and online but some how i have the worst luck in palms slotas coinsedent? I think not, the gameplay is very diffrent from other casions it is not normal i lose my money 9/10 times on palm when in other casions i lose 4/10 times the diffrence is huge i am thinking that some games are rigged i even spent 5000€ making a comperecent from mr green casion vs palm slots 2 times and palm did not even give me a chance . withdraw time is like 2 weeks so take lose your money elswhere. Love from me ❤️

December 18, 2025
Unprompted review
Palmslots logo

Reply from Palmslots

Hello,

We’re sorry to hear that you had a negative experience at PalmSlots Casino.

I have requested additional information via TrustPilot so that we can identify your account and review the situation.

Kind regards,
PalmSlots Casino

Rated 3 out of 5 stars

i recently won 18000 on my account and…

i recently won 18000 on my account and it’s taking a week so far to withdraw the money onto my bank account, I keep sending them emails about it saying where is the money and I get the same response everytime that it’s handled by another department, I have completed all the necessary documents for them so there should be no problem to withdraw my money.

December 6, 2025
Unprompted review
Palmslots logo

Reply from Palmslots

Hello,

Thank you for your review. We’re glad you’re playing with us and that you won with us in such a successful session!

Your personal manager will contact you shortly to assist you with the payout process.

Here’s to many more big wins together!

Best regards,
PalmSlots Casino

Rated 1 out of 5 stars

NEVER GIVE MONEY BACK

July 11, 2025
Unprompted review
Palmslots logo

Reply from Palmslots

Hello,

We are sorry to hear that you had a bad experience with us at PalmSlots Casino.

I have requested more information via TrustPilot so that we can identify your account and review the situation.

Best regards,
PalmSlots Casino

Rated 1 out of 5 stars

Customer service is awful

Customer service is awful. It takes days to get a reply to an email. I requested my account to be closed asap I am a gambling addict and it took days for a reply . The reply was trying to convince me to keep my account open. I have deposited 100s since requesting my account closure. I will be reporting palm slots to the relevant gambling authorities and seeking legal advise

August 5, 2025
Unprompted review
Palmslots logo

Reply from Palmslots

Hi,

We are sorry to hear about your bad experience with us a PalmSlots Casino.

I have requested more information through TrustPilot so that we can identify your account and look into the matter.

Best,
PalmSlots Casino

Rated 1 out of 5 stars

Stay Away .

Is there a minus 10
Option? Refuse to kyc no response all all emails what’s app ignored. I’ve never experienced such a low level of customer service. Money cannot be withdrawn as refuse to response and live chat is a farce !

August 1, 2025
Unprompted review
Palmslots logo

Reply from Palmslots

Hi,

We are sorry to hear about your bad experience with us a PalmSlots Casino.

I have requested more information through TrustPilot so that we can identify your account and look into the matter.

Best,
PalmSlots Casino

Rated 1 out of 5 stars

TRYING TO CLOSE MY ACCOUNT THE LAST 4…

TRYING TO CLOSE MY ACCOUNT THE LAST 4 WEEKS AS I HAVE A GAMBLING ADDICTION. WILL NOT CLOSE IT. JUST LOST ANOTHER €350. ABSOLUTE JOKE. SENT ABOUT 20 EMAILS TO CLOSE AS IM AN ADDICT. STILL OPENED

July 31, 2025
Unprompted review
Palmslots logo

Reply from Palmslots

Hello,

Once we received your email requesting self-exclusion, we began the process in line with our protocol, and your personal VIP account manager got in touch with you.

Your account was then closed. We apologize if this took longer than you anticipated, but we can confirm you have been excluded for weeks.

We wish you all the best and are here should you ever decide to return.

Best,
PalmSlots Casino

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look