We were looking for some assistance booking a Viking cruise and came across Panache as a highly referred travel company to work with. When we called we started a conversation with Eric. What an amazin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my first time booking with Panache, but I have booked many cruises, both directly and with various travel agents. I was very impressed with the service I received. All my questions were answe... See more
Company replied
Robert Ledsham was superb in exploring what we were looking for on our first River Cruise and then provided us with a number of options and even went the extra mile in researching these again to find... See more
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I thought I was logging in to the Scenic website, but logged into Panache by mistake. That was my good luck, as the service I received from Helen was fast, accurate and exemplary. Within an hour of... See more
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Company details
Written by the company
Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines
Contact info
Strawberry Fields, PR7 1PS, Chorley, United Kingdom
- 01615138200
- info@panachecruises.com
- www.panachecruises.com
4.9
Excellent
3K reviews
Replied to 37% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great deal
Great deal ! Catherine is the best - helpful friendly professional
April 21, 2026
Unprompted review
Reply from Panache Cruises
Dear Anonomous,
Thank you for your great review. We’re delighted you secured a fantastic deal and that Catherine’s friendly, professional support made the experience so positive. We appreciate your feedback and look forward to assisting you again.
Best Regards,
Panache Cruises
Nikki was great!
Nikki was very helpful in completing my booking. She answered all my questions in a friendly and professional manner. Her quote was very thorough and provided descriptions of the ports and layout of the ship.
April 21, 2026
Reply from Panache Cruises
Dear Steve M,
Thank you for your lovely review. We’re delighted to hear that Nikki was so helpful throughout your booking and that she answered all your questions with both friendliness and professionalism. It’s great to know her thorough quote, including the port details and ship layout, made the process clear and enjoyable. We truly appreciate you taking the time to share your experience.
Best Regards,
Panache Cruises
My very helpful cruise connoisseur
My very helpful cruise connoisseur, Jill Hurst, who came highly recommended by a friend, was brilliant from the first point of contact and guided me through the many options and booking process. Thank you so much.
April 21, 2026
Reply from Panache Cruises
Dear M Ross,
Thank you for your lovely review. We’re delighted to hear that Jill made such a strong impression from your very first conversation and guided you smoothly through all the options and the booking process. It’s wonderful to know she came so highly recommended and lived up to those expectations.
Best Regards,
Panache Cruises
Excellent !
Excellent !
Lisa took time to talk us through the process, answered all our questions and was very patient when we changed our minds several times.
Very impressive service !
April 21, 2026
Reply from Panache Cruises
Dear Eric,
Thank you for your excellent review. We’re delighted to hear that Lisa took the time to guide you through the process, answered all your questions, and remained patient as you explored different options. It’s wonderful to know her service left such a strong impression. We truly appreciate you sharing your experience.
Best Regards,
Panache Cruises
Smooth experience with Panache!
Prompt reply for my initial enquiry, and information that I requested was provided.
Great price with added “Founders” benefits. Lisa was helpful, not “pushy” and was genuinely interested in finding us the holiday we were looking for. A pleasure to deal with!
April 21, 2026
Reply from Panache Cruises
Dear Mick,
Thank you for your great review. We’re delighted to hear that your experience with Panache was smooth from the very first enquiry and that the information you needed was provided promptly. It’s wonderful to know Lisa helped you secure a great price, while offering friendly, genuine support without any pressure.
Best Regards,
Panache Cruises
Friendly, knowledgeable and helpful
I called for more information on a cruise I'd seen advertised. Joanne was really helpful and knowledgeable and went out of her way to help secure the best possible deal.
April 19, 2026
Reply from Panache Cruises
Dear Jane,
Thank you for your kind review. We’re delighted to hear that Joanne was so helpful and knowledgeable, and that she went the extra mile to secure the best possible deal for you. Providing this level of care is exactly what we aim for, and she’ll be thrilled to know her support made such a positive impression. Thank you for taking the time to share your experience.
Best Regards,
Panache Cruises
Jill, a consumate professional
Jill was friendly, very knowledgable and did exactly what she said she would do and came back to me first thing the next day after my enquiry - as promised.
Great last minute deal for a 14 day Regent cruise.
I booked the cruise immediatley after a slick and professional service.
April 20, 2026
Reply from Panache Cruises
Dear Stuart Cadzow,
Thank you for your excellent review. We’re delighted to hear that Jill provided such friendly, knowledgeable support and followed through exactly as promised. It’s great to know she was able to secure a fantastic last‑minute deal on your Regent cruise and make the whole process smooth and professional. We truly appreciate you choosing Panache Cruises and hope you have a wonderful voyage ahead.
Best Regards,
Panache Cruises
Helen from Panache was excellent
Helen from Panache was excellent. Very friendly and efficient. She sorted out a trip to Egypt including a cruise down the Nile and was able to accommodate our dates and extra requirements without any problems. Really looking forward to the trip and confident we are in good hands.
April 17, 2026
Unprompted review
Reply from Panache Cruises
Dear Phil Eedy,
Thank you for your wonderful review. We’re delighted to hear that Helen provided such friendly, efficient support and that she was able to organise your Egypt trip and Nile cruise exactly to your requirements. It’s great to know you’re looking forward to the journey and feel confident in the arrangements. We truly appreciate you taking the time to share your experience and wish you an incredible trip ahead.
Best Regards,
Panache Cruises
Joe and his Panache Cruises colleagues…
Joe and his Panache Cruises colleagues worked seamlessly to ensure our recent Azamara Cruise out of Panama City was a success. They left no stone unturned in the lead up to our holiday. Happy to continue using their services.
April 20, 2026
Unprompted review
Reply from Panache Cruises
Dear Anthony,
Thank you for your wonderful review. We’re delighted to hear that Joe and the team worked seamlessly to ensure your Azamara cruise from Panama City was a success. It’s great to know their thorough preparation helped make your holiday run smoothly. We truly appreciate your continued trust and look forward to supporting your future cruise plans.
Best Regards,
Panache Cruises
Nicole was our Cruise Consultant
Nicole was our Cruise Consultant. We found her very patient and empathetic to our specific requests. Very much a pleasure to deal with. Thank you Nicole!
April 20, 2026
Reply from Panache Cruises
Dear Marek Szeliga,
Thank you for your lovely review. We’re delighted to hear that Nicole provided such patient, attentive support and that she made the process a pleasure from start to finish. We truly appreciate you taking the time to share your experience.
Best Regards,
Panache Cruises
CONSISTENTLY EXCELLENT SERVICE FROM CATHERINE DIVAN
We never have to worry when we book our cruises with Catherine Divan. She’s meticulous in everything she does and if we ever have a query, Catherine responds immediately. She’s a pleasure to deal with and I’d highly recommend her if you’re looking for an excellent cruise agent.
April 18, 2026
Unprompted review
Reply from Panache Cruises
Dear Hilton Sassen,
Thank you for your fantastic review. We’re delighted to hear that Catherine consistently provides the meticulous, reliable service you’ve come to expect. Knowing you feel completely at ease when booking with her is exactly the standard we strive for. We truly appreciate your recommendation and look forward to supporting your future cruise plans.
Best Regards,
Panache Cruises
A great company to book with.
Nicola was very helpful in finding us the holiday we were looking for.
Nothing was too much trouble.
She is very knowledgeable and professional.
April 20, 2026
Reply from Panache Cruises
Dear Graham,
Thank you for your lovely review. We’re delighted to hear that Nicola was able to help you find the perfect holiday and that her knowledge, professionalism, and willingness to go the extra mile made such a positive impression. We truly appreciate you taking the time to share your feedback and look forward to assisting with your travels.
Best Regards,
Panache Cruises
Second cruise booked via panache
Second cruise booked via panache, always had a super booking experience working with Amanda, helping us with information for visa requirements, and this time with Jill, getting us a great deal on a European river cruise. Thanks very much
April 8, 2026
Reply from Panache Cruises
Dear Maria,
Thank you for choosing Panache Cruises again, we’re delighted to hear that your second booking was another great experience.
We truly appreciate your continued trust and look forward to helping you plan many more wonderful journeys.
Best Regards,
Panache Cruises
Excellent Service...
We cannot thank Karen enough for what she has done for us.
She always goes that extra mile to satisfy our needs for our perfect cruise.
We have alway used Karen in the past and will continue to do so in the future.
We were so pleased to discover that Karen is working for Panache Cruises after being told she had left her previous post.
Karen is really friendly, listens well to what we want when planning our cruises and extremely professional
We would highly recommend her to help organise your perfect cruise
April 10, 2026
Unprompted review
Reply from Panache Cruises
Dear Alison,
Thank you so much for sharing such a wonderful review. We’re delighted to hear how much Karen has supported you over the years and that her dedication, professionalism, and personal touch continue to make your cruise planning experience exceptional. We’re equally pleased that you found her again here at Panache Cruises. Your recommendation is truly appreciated, and we look forward to helping you plan many more memorable voyages.
Best Regards,
Panache Cruises
My perfect cruise companion
I’ve used Panache to book my last 3 cruises, each time with Karen. On every occasion she has been outstanding. Really personal service to organise what I need. Genuinely interested in understanding my needs and experience, not only before I book but throughout the whole process and after I’ve returned. Really friendly and efficient and nothing is too much trouble. Wouldn’t hesitate to recommend.
April 18, 2026
Unprompted review
Reply from Panache Cruises
Dear David Garrigan,
Thank you so much for sharing this wonderful feedback. We’re delighted to hear that you’ve chosen Panache for your last three cruises, and it’s fantastic to know that Karen has consistently delivered the personal, attentive service you value. We’re truly grateful for your continued trust and for your willingness to recommend us.
Best Regards,
Panache Cruises
We often use Panache to book luxury…
We often use Panache to book luxury cruises and this time we booked a very special trip for 2027. Kathryn was fantastic and worked on her day off to ensure we got the trip and cabin we needed. I have recommended Panache to many cruisers we have met.
April 17, 2026
Reply from Panache Cruises
Dear Karen,
Thank you so much for your wonderful review and for continuing to choose Panache for your luxury cruise holidays. We’re thrilled to hear that your 2027 trip is now secured and that Kathryn was able to go above and beyond to make sure you received the exact itinerary and cabin you wanted. Word of mouth recommendations from experienced travellers is one of the highest compliments we can receive, and we’re truly grateful for your trust and support.
Best Regards,
Panache Cruises
Panache are a great cruise travel agent…
Panache are a great cruise travel agent and extremely knowledgeable and go to a lot of trouble to get your cruise and needs sorted. If I had one small criticism it would be that they don't seem to be very proactive once a booking has been taken. It seems I always have to contact them if something is required. We are experienced and well organised travellers so don't need a lot of cossetting but the occasional call nearer to the time of a cruise or occasionally in the intervening period between booking and departure, just to check all is well and nothing more is needed would be nice.
January 20, 2026
Reply from Panache Cruises
Dear Michael,
Thank you for your kind words about our team’s knowledge and the care we take in arranging your cruises. We truly appreciate your feedback about post‑booking communication. You’re right that regular check ins matter, and we’re sorry this hasn’t always been consistent. This is something we will look at internally to ensure these are happening. Thank you again for sharing your thoughts they genuinely help us improve, and we look forward to assisting with your future travels.
Best Regards,
Panache Crusies
Louise Barlow... You were Great
This was our 1st time looking to book a cruise, and Louise Barlow was my personal Cruise connoisseur. From the moment we were first in contact, Louise was great, in fact she was exceptional. From tailoring everything we asked for , From flights to hotels to cabins to packages she was on it. I contacted several travel agents and cruise companies and Louise was the main reason I went with Panache Cruises. Yes the price was fab too, but she sealed the deal. Her knowledge and her service skills were top notch, and she really went out her way to help us get a great stay in Barbados followed with a Caribbean cruise. Nothing was too much for her. And to top it all she will be our point of contact through this whole journey. Louise, It was a pleasure having spoken to you and you went way beyond any customer service interaction I have ever had, right from the get go. I will definitely be recommending you and Panache Cruises to anyone who asks about Cruises. And I would definitely book with you again. I cant thank you enough fir your help and advice in helping us find our 1st cruise( hopefully not be our last) . Your a credit to the company.
April 16, 2026
Reply from Panache Cruises
Dear Karen,
Thank you for sharing such an incredible review. We’re thrilled to hear that Louise made your very first cruise‑booking experience exceptional from start to finish. From tailoring every detail, to going above and beyond to secure the perfect Barbados stay and Caribbean cruise, it’s wonderful to know her knowledge and dedication made such a difference. We’re delighted she’ll be your point of contact throughout your journey, and we truly appreciate your recommendation. Louise is indeed a credit to Panache Cruises, and we look forward to helping you plan many more adventures.
Best Regards,
Panache Cruises
Friendly and heipful.
My Connoixxeur Jen was very helpful and friendly.and has been attentive in heiping me with the queries i had with mr booking.
April 13, 2026
Reply from Panache Cruises
Dear customer,
Thank you for your kind feedback. We’re delighted to hear that Jen was so friendly, helpful, and attentive while supporting you with your booking queries. We truly appreciate you taking the time to share your experience.
Best Regards,
Panache Cruises
Excellent Service
We have always used another cruise company but seeing a special deal, we decided to look at Panache. We were not disappointed. Out adviser, Dean, couldn't have been more helpful making suggestions for cabins and hotels that he felt would give us a better experience. He responded immediately to any e mails sent with additional quotes. We were surprised at the deal we managed to obtain with his help.
April 15, 2026
Unprompted review
Reply from Panache Cruises
Dear Allan M,
Thank you for your wonderful feedback. We’re delighted to hear that Dean was so helpful in guiding you through your options and suggesting cabins and hotels to enhance your experience. It’s great to know he responded quickly to your emails and helped you secure such an excellent deal. We truly appreciate you giving Panache Cruises a try and are thrilled you weren’t disappointed.
Best Regards,
Panache Cruises
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