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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers had a great experience with this company. Customers are really happy with the user-friendly app and the overall smooth user experience, highlighting the ease of operation and quick registration process. Many appreciate the fast and convenient transfer process, often completed within minutes, along with favorable exchange rates and lower fees. However, some people were dissatisfied with the customer service, describing it as unresponsive and unhelpful, especially when issues arose. There were also instances where transfers took longer than expected, with some customers experiencing significant delays in receiving their money, leading to frustration and a perception of inefficiency.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment. While some customers praise the instant transfers, good... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed extreme dissatisfaction, citing... See more

Customer service

People report negative experiences with customer service. Many consumers express frustration with... See more

User experience

Users describe positive interactions with user experience. Many customers praise the ease of use, fast and... See more

Application

Reviewers express satisfaction with the app, highlighting its ease of use and clear payment process. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have got to do many international transfers since I work overseas and I finally chose Panda Remit after trying many providers. Panda has the best exchange rates and transparent handling fees. You ca... See more

Rated 4 out of 5 stars

wenn du aus Deutschland bist: my 1st tip: don't give up, if you are a German like me, bec the chance to open an account in the way of their software is zero without the hotline, but with hotl... See more

Rated 5 out of 5 stars

I'm really satisfied with Panda Remit as a long term user with its better exchange rates, lower fees and user-friendly operation. It has all mainstream currencies to fulfill my remittance needs. And... See more


Company details

  1. Business and IT Consulting Agency

Written by the company

Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world. With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/


Contact info

4.0

Great

TrustScore 4 out of 5

850 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Transaction 134640707304324452352

Received an advice today that transaction is successful but i check my beneficiary bank and funds is still not available. Money was taken from my account March 4 and I received an Transaction successful notice on march 8. When I tried to reach their customer service characters are in Chinese although I requested it in English. Amount sent is $2,999.00

UPDATE

I just received the transfer to my bank today. Their US phone number is always unattended, nobody response to their email. I saw in their app to click the "urge transfer" and it expedite the process. I only wish the their chatting will be translated back to English.

I will try them again because they seems legit, although very strict with lots of verification. They have the best rates compared to other competitors and always give you an update on their app. I will consider it that because I am a first time remitter they have to be strict but I hope the next time it wont be.

March 7, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear valued customer,
We are truly sorry to hear about your frustrating experience with the remittance process and we sincerely apologize for any inconvenience caused during this time.

Please contact Panda's WhatsApp + 1 425 534 4211 and leave your 19-digit Transaction Number to help us identify your transaction. We will investigate and resolve the cause of your order.

We take customer feedback seriously and greatly appreciate your feedback, as it helps us to make improvements and deliver better service in the future. Thank you for giving us the opportunity to serve you, and we hope to regain your trust in the future.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

I still didn't get my refund it's…

I still didn't get my refund it's almost 2 months Transaction number No:1329122876158119936
Amount 999,99 euro
I isn't delivered to the destiny and pandaremit canceled and pandaremit saying that they refund but not to my bankaccount is sended in whatsapp chat my bankstatement as proof I'm still waiting I didn't expect this from a institution as Pandaremit.

January 15, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear valued customer,

We sincerely apologize for the inconvenience you've experienced during the remittance process.

After checking, we have successfully refunded your payment and provided you with a refund voucher. You need to contact the bank for further processing.

If you have any further inquiries or concerns regarding the refund, please feel free to contact our customer service. We will certainly take measures to effectively solve your problem.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

Panda Remit

I have got to do many international transfers since I work overseas and I finally chose Panda Remit after trying many providers. Panda has the best exchange rates and transparent handling fees. You can easily operate on the APP with money protected well. I can use it for tuition, living expenses, or just sending money to families. My overseas life is now far more convenient thanks to Panda Remit.

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

Worst remittance app.

Worst remittance app.

If I can give this app a zero star, I would. Very unprofessional customer service. The way the handle the inquiries feels like you're talking to a scammer. No updates at all. Does not even reply to my inquiries. Just insisting that I need to wait for 3 more days to process my remittance. Do not use this app. Find a better remittance app.

March 2, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,

We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service.

Your concerns have been taken seriously, Feel free to contact us (asia@pandaremit.com), We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

I actually found Panda Remit on social…

I actually found Panda Remit on social media accidentally. I thought I might just give it a try and it turned out to be fast and convenient, with a nice customer servcie team. I used to take old-fashioned ways to send money like banks or Western Union. They are all not very user-friendly compared to the new cutting-edge remittance method. Panda Remit gives me a better experience while protecting my fund safety well.

February 22, 2025
Rated 5 out of 5 stars

I have got to do many international…

I have got to do many international transfers since I work overseas and I finally chose Panda Remit after trying many providers. Panda has the best exchange rates and transparent handling fees. You can easily operate on the APP with money protected well. I can use it for tuition, living expenses, or just sending money to families. My overseas life is now far more convenient thanks to Panda Remit.

February 10, 2025
Unprompted review
Rated 1 out of 5 stars

Worst remittance to deal with sent…

Worst remittance to deal with sent e-transfer $2500 but it's not delivered to the receiver funds debited immediately from my account it was done January 28th until no response to refund or deliver. There is no direct contact number to speak with anyone. Their online chat support absolutely no reponse such a stealers don't trust them. They will steal your money run away. There is no point of contact sent email they replied again says check with online support who was absolutely nightmare. Don't loose your money

January 28, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear valued user,

We’re truly sorry to hear about the difficulties you’ve encountered with your recent transaction. We understand how frustrating this must be, and we are committed to resolving the issue as quickly as possible.

To help us investigate and assist you more effectively, could you please provide your Transaction number? This will allow us to look into the specifics of your transaction and find a solution promptly.

For immediate support, you can also reach out to us directly via WhatsApp at +1 425 534 4211 . We’re here to help and want to make sure everything is sorted out for you.

Thank you for your understanding and patience. Looking forward to your connection.

Best regards,
Panda Remit Customer Support

Rated 1 out of 5 stars

Updated February 3,2025

Updated February 3,2025
Experience with panda remit
Very bad experience with panda remit. Tried it for the first time and may never use to transfer again. Unlike others transfer takes forever. Support is non existent. You cannot reach out to customer support easily. It has been more than 72 hrs yet the transaction is not completed.

Transaction reference: 1335661671196135424

1335662282314616832

Update: until now no customer service

Update: Didn’t receive money until now
Date of experience: January 28,2025

January 28, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,

We apologize for any inconvenience you may have experienced with our app and customer service.

Your concerns have been taken seriously, Feel free to contact us (asia@pandaremit.com) and attach your payment receipt. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

It doesn’t work on public holidays.They…

It doesn’t work on public holidays.They said that the customer service is 24/7 but it doesn’t work on public holidays.If that’s the case than please specify that.There is no point on saying that you have 24/7 customer service

January 31, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We're very sorry for making you feel unsatisfied with this remittance experience.

Feel free to send an email to contact us (asia@pandaremit.com) with your transaction number, which help us identify your transaction. We'll deal with your request ASAP. Looking forward to your connection.

We're actively working on enhancing our customer support team's responsiveness to ensure smoother and faster transfers for our users.

Best regards,
Customer Service Team
Panda Remit

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