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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers had a great experience with this company. Customers are really happy with the user-friendly app and the overall smooth user experience, highlighting the ease of operation and quick registration process. Many appreciate the fast and convenient transfer process, often completed within minutes, along with favorable exchange rates and lower fees. However, some people were dissatisfied with the customer service, describing it as unresponsive and unhelpful, especially when issues arose. There were also instances where transfers took longer than expected, with some customers experiencing significant delays in receiving their money, leading to frustration and a perception of inefficiency.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment. While some customers praise the instant transfers, good... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed extreme dissatisfaction, citing... See more

Customer service

People report negative experiences with customer service. Many consumers express frustration with... See more

User experience

Users describe positive interactions with user experience. Many customers praise the ease of use, fast and... See more

Application

Reviewers express satisfaction with the app, highlighting its ease of use and clear payment process. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have got to do many international transfers since I work overseas and I finally chose Panda Remit after trying many providers. Panda has the best exchange rates and transparent handling fees. You ca... See more

Rated 4 out of 5 stars

wenn du aus Deutschland bist: my 1st tip: don't give up, if you are a German like me, bec the chance to open an account in the way of their software is zero without the hotline, but with hotl... See more

Rated 5 out of 5 stars

I'm really satisfied with Panda Remit as a long term user with its better exchange rates, lower fees and user-friendly operation. It has all mainstream currencies to fulfill my remittance needs. And... See more


Company details

  1. Business and IT Consulting Agency

Written by the company

Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world. With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/


Contact info

4.0

Great

TrustScore 4 out of 5

850 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I lost my money

I lost my money. It's been 2 weeks since I remitted money. Customer service gives very little feedback

April 3, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,

We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service.

Your concerns have been taken seriously, Feel free to contact us (asia@pandaremit.com), We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

There seems to be no strict account…

There seems to be no strict account verification process in place. I accidentally entered an incorrect 11-digit account number instead of the correct 12-digit number, even though all other details like account name and IFSC code were valid. Surprisingly, the app still marked the account as verified and proceeded with the transfer.

When I contacted the recipient bank, they confirmed that 11-digit account numbers are invalid and such transactions would be rejected. However, the app misleadingly showed the account as verified and the transfer as successful. This is a serious issue that needs to be addressed to prevent such errors and potential financial loss.

April 11, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We're very sorry for making you feel unsatisfied with this remittance experience. Feel free to send your transaction number to our E-mail ( asia@pandaremit.com), which would help us identify your transaction and solve the problem asap.

We appreciate you taking the time to share your feedback with us. We're committed to improving our user experience, and your insights are invaluable in helping us achieve that. Looking forward to your contact.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

I DONT RECOMMEND PANDA REMIT

First time user, bad experience. Money sent, had been 24 hours and money is stuck in status "waiting to receive". Online chat no response. The 24 hours hotline has no one on the line to assist. So now I'm left to just waiting for the funds to go through. Good rates is like a bait and then you're left to worry on your own until money goes through. Not worth trying this out. All the reviews and claims on 2 minutes transfer is a lie.

April 10, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We're very sorry for making you feel unsatisfied with this remittance experience. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team (asia@pandaremit.com). We are here to assist you and address any issues you may encounter promptly.

We understand the importance of timely responses and efficient service, and we're actively working on enhancing our customer support team's responsiveness to ensure smoother and faster transfers for our users.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

I'm really satisfied with Panda Remit…

I'm really satisfied with Panda Remit as a long term user with its better exchange rates, lower fees and user-friendly operation. It has all mainstream currencies to fulfill my remittance needs. And it's very easy to click on its APP pages. I highly recommend it to any friend who needs to do cross-border remittances.

April 8, 2025
Unprompted review
Rated 4 out of 5 stars

After 5 days money was indeed credited.

Did a transfer Thursday evening. Money was promised in mins. It's been 24 hours Friday evening still stuck. No customer support, customer service in WhatsApp says money Should have come. But where is it?

Update : 07-03-2025
Finally money credited. Biggest worry is there is not European customer service number, Also the online chat is always offline. They say due to china holiday period, but the service must be improved in this aspect. if you says with in mins it should come within mins.

April 3, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We apologize for the inconvenience you experienced, and we understand how frustrating this is.

Please provide your 19-digit transaction number or contact our customer service on WhatsApp, so we can promptly follow up and investigate the reason for the delay.

Sincerely apologize for any inconvenience it may cause, and thank you for your patience—we’re here to help.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

This company is not very transparent

This company is not very transparent. Was attemting to send a remittance on a weekend before the holiday on Monday. They never informed me that there will be delays in completion of remittance. Was messaging them several times and no explanation was given. Will consider using other platforms than this. Never again!

March 30, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We apologize for any inconvenience you may have experienced with our app and customer service.

Feel free to contact us (asia@pandaremit.com), which help us identify your transaction. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 4 out of 5 stars

PandaRemit is a popular online…

PandaRemit is a popular online remittance service that allows users to send money globally. Here are some benefits of using PandaRemit:

- *Easy to use*: PandaRemit's platform is user-friendly, making it simple to send money across borders.
- *Quick transfers*: PandaRemit offers fast and efficient transfers, with most transactions processed within minutes.
- *Competitive exchange rates*: PandaRemit provides competitive exchange rates, helping users save money on their transfers.
- *Low fees*: PandaRemit's fees are relatively low compared to traditional remittance services.
- *Secure and reliable*: PandaRemit prioritizes security and reliability, ensuring users' transactions are protected.

Overall, PandaRemit is a convenient and efficient way to send money globally.

December 18, 2024
Unprompted review
Rated 3 out of 5 stars

Worst app (avoid)

Worst app, bogus advertisement as fast as 2 mins. The same reply from customer care. The transaction is still pending.
I will never use them again.

Edit: After a complaint transaction is completed promptly, please don't create an environment where a customer needs to complain to get work done. Secondly, advertise what you can achieve. Don't mislead customers.
Scores corrected after the resolution, hope to give you more in the future.
Good luck!

March 13, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We're very sorry for making you feel unsatisfied with this remittance experience. Feel free to leave your Transaction Number or send it to our E-mail (asia@pandaremit.com). We are here to assist you and address any issues you may encounter promptly.

We understand the importance of timely responses and efficient service, and we're actively working on improving remittance process to ensure smoother and faster transfers for our users.

Best regards,
Customer Service Team
Panda Remit

Rated 4 out of 5 stars

customer service can do better

Dear,

Today, I made a transfer via Panda Remit for the first time. I intended to transfer €200, but €200 was deducted twice from my account (a total of €400) for the same transaction.
Transaction No :1349081306943721472
(What I received is also only €200.)

I contacted them via WhatsApp and email, but the only response I received was “I’ll check” five hours ago. Since then, I haven’t heard anything back.

I hope I can get help ASAP.

UPDATE:
Money refund has been processed.
App is great and money transfer is fast.

Points for improvement:
Costumer service.

March 11, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We apologize for any inconvenience you have experienced with our customer service. After checking, this fund is currently under refund and is expected to be returned to your account within 1-2 business days. Thanks for your patience

We understand the importance of timely responses and efficient service, and we're actively working on enhancing our customer support team's responsiveness to ensure smoother and faster transfers for our users.

Best regards,
Customer Service Team
Panda Remit

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