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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers had a great experience with this company. Customers are really happy with the user-friendly app and the overall smooth user experience, highlighting the ease of operation and quick registration process. Many appreciate the fast and convenient transfer process, often completed within minutes, along with favorable exchange rates and lower fees. However, some people were dissatisfied with the customer service, describing it as unresponsive and unhelpful, especially when issues arose. There were also instances where transfers took longer than expected, with some customers experiencing significant delays in receiving their money, leading to frustration and a perception of inefficiency.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment. While some customers praise the instant transfers, good... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed extreme dissatisfaction, citing... See more

Customer service

People report negative experiences with customer service. Many consumers express frustration with... See more

User experience

Users describe positive interactions with user experience. Many customers praise the ease of use, fast and... See more

Application

Reviewers express satisfaction with the app, highlighting its ease of use and clear payment process. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have got to do many international transfers since I work overseas and I finally chose Panda Remit after trying many providers. Panda has the best exchange rates and transparent handling fees. You ca... See more

Rated 4 out of 5 stars

wenn du aus Deutschland bist: my 1st tip: don't give up, if you are a German like me, bec the chance to open an account in the way of their software is zero without the hotline, but with hotl... See more

Rated 5 out of 5 stars

I'm really satisfied with Panda Remit as a long term user with its better exchange rates, lower fees and user-friendly operation. It has all mainstream currencies to fulfill my remittance needs. And... See more


Company details

  1. Business and IT Consulting Agency

Written by the company

Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world. With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/


Contact info

4.0

Great

TrustScore 4 out of 5

850 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

The remittance promised a higher rates but received something else.

The remittance promised a higher rate this being my first even through their app. Even when the remittance was in the pending status, it was showing almost one rupee higher per AUD. When I received money, I received at a significantly less rates. Contacting their customer service is painful. This feels like cheated and very poor experience.

Edit1: Update post response from Panda Remit.

Team Panda, your page was showing higher rates for the duration of the transaction and even at the pay-out page. If what you're saying is true, it was never reflected on your App where I did my remittance from. Your first payment bonus was much higher ie 56.56 odd at that time. Stope cheating users.

I'd never use them. NOT RECOMMENDED.

June 7, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service.

Regarding the exchange rate issue you mentioned, currently, only the first 1,000 Australian dollars are eligible for super exchange rates when remitting from Australia to India, and the portion exceeding 1,000 Australian dollars is at the regular exchange rate. Thanks for your understanding.

If you have any other remittance questions, please feel free to contact our WhatsApp(+64 20 4240725) at any time. We apologize for any inconvenience caused and look forward to providing you with a better remittance experience.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

MONEY NOT CREDITED

customer service totally no response. very disappointed. My funds yet to receive more than one day.

June 2, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,

We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service.

Your concerns have been taken seriously, Feel free to contact us (asia@pandaremit.com), We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

Very good alternative Wise and Revolut send money

Very good instant money sending service. Revolut and Wise no longer send to Asian countries. It's worth using and Revolut and Wise will replace it with this one. That's a quick 15 seconds first transfer from EU. I hope it stays good.

May 30, 2025
Unprompted review
Rated 4 out of 5 stars

Smooth transaction!

the remittance transaction was very smooth and transacted within less than 5mins, i’ll definitely use Panda remit again for oversea remittance.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Good 🌟

Good 🌟
Easy and quickly
Am so happy with the PandaRemit application 🇦🇺🎉❤️

May 21, 2025
Unprompted review
Rated 3 out of 5 stars

Its kinda slow and remittance take time…

Its kinda slow and remittance take time just fix that.

May 11, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We sincerely apologize for the inconvenience you've experienced with our app. Our transaction process is strictly reviewed, so it may take a certain amount of time. Thanks for your patience.

Appreciate your feedback, we will do our best to improve the process of remittance, and welcome to use Panda Remit next time. Sorry again for the inconvenience.

Best regards,
Customer Service Team
Panda Remit

Rated 2 out of 5 stars

Started out good, but going downhill!

I am sorry, but I have been a long-time customer of PandaRemit and was generally happy with the service. But the last two transfers (still not completed) have left a bad taste in my mouth. Although the partner bank has accepted the money, it has not been deposited into my account. The support is below average, and it is pretty impossible to chat with a live agent.

I am willing to give Panda Remit another chance, but they must rectify the issues and provide reliable, timely support.

April 26, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued User,

We apologize for the inconvenience you experienced. Feel free to leave your Transaction Number or send it to us (USA WhatsApp +1 425 534 4211), which would help us identify your transaction and figure out the reason for the delay.

Please know that your concerns have been taken seriously, and we're actively making improvements to address the issues you've raised. We hope you'll give us another chance to provide you with a better experience in the future.

Thank you for bringing these matters to our attention, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

This is panda remit its better than…

This is panda remit its better than others apps remittance theres have limit money sending and also single remit only..this one panda remit very nice and i success sending family and transfer money to my family.thank you so much i appreciated this apps..thank you again panda remit i success to transfer money....

April 21, 2025
Unprompted review

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