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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers had a great experience with this company. Customers are really happy with the user-friendly app and the overall smooth user experience, highlighting the ease of operation and quick registration process. Many appreciate the fast and convenient transfer process, often completed within minutes, along with favorable exchange rates and lower fees. However, some people were dissatisfied with the customer service, describing it as unresponsive and unhelpful, especially when issues arose. There were also instances where transfers took longer than expected, with some customers experiencing significant delays in receiving their money, leading to frustration and a perception of inefficiency.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment. While some customers praise the instant transfers, good... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed extreme dissatisfaction, citing... See more

Customer service

People report negative experiences with customer service. Many consumers express frustration with... See more

User experience

Users describe positive interactions with user experience. Many customers praise the ease of use, fast and... See more

Application

Reviewers express satisfaction with the app, highlighting its ease of use and clear payment process. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have got to do many international transfers since I work overseas and I finally chose Panda Remit after trying many providers. Panda has the best exchange rates and transparent handling fees. You ca... See more

Rated 4 out of 5 stars

wenn du aus Deutschland bist: my 1st tip: don't give up, if you are a German like me, bec the chance to open an account in the way of their software is zero without the hotline, but with hotl... See more

Rated 5 out of 5 stars

I'm really satisfied with Panda Remit as a long term user with its better exchange rates, lower fees and user-friendly operation. It has all mainstream currencies to fulfill my remittance needs. And... See more


Company details

  1. Business and IT Consulting Agency

Written by the company

Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world. With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/


Contact info

4.0

Great

TrustScore 4 out of 5

850 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

The operation process of this app is very simple and convenient. From registration and login to completing a remittance, it only takes 3–5 minutes. The whole process is smooth and much faster and more efficient than other apps. In addition, PandaRemit is highly reliable in terms of security, with no security issues ever reported.

August 21, 2025
Unprompted review
Rated 1 out of 5 stars

Service is ridiculous

Service is ridiculous. They promised to transfer money will be done within 1 hour but after 1 week my payment was still pending when I asked to customer assistant they were not replying properly and asking stupid documents

August 20, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app.

Feel free to send your Transaction Number to our WhatsApp customer service team (+86 18958152478), which will help us identify your transaction. We'll address your problem ASAP.

Thanks for your patience and understanding. We're committed to improving our user experience, and your insights are invaluable in helping us achieve that. We look forward to providing you with a better remittance experience.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

Fraud company with unprofessional customer care

want to warn everyone about a remittance company that is operating in a completely unprofessional and potentially fraudulent manner. This company not only fails to provide proper customer service, but they also mishandle client concerns and show no accountability for errors. Customers are often asked to provide sensitive personal or financial information under suspicious circumstances, which raises serious security and fraud concerns.

Their customer care team is untrained, unresponsive, and often dismissive, showing no willingness to resolve legitimate issues. Many people, including myself, have experienced delays, misinformation, and manipulation while trying to get help or clarification. It is clear that this company’s priority is collecting personal data and money rather than serving its clients responsibly.

August 16, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
Thank you for taking time to share your concerns with us. We take this matter very seriously.

Due to compliance requirements, we need you to provide the necessary documentation. We will optimize this matter in the future and sincerely apologize for any inconvenience caused.

If you require assistance, please contact our WhatsApp customer service(+1 425 534 4211), who will be happy to assist you. Meanwhile, we will strengthen the training on customer service quality and look forward to providing you with a better remittance experience.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

Absolutely terrible!!!!

Absolutely terrible!!!!

I transferred money from the UK to India, and it still hasn't arrived. It's been more than 48 hours, and there is no human support, the AI chatbot keeps sending random replies. I want my money back now.

ITS A SCAM BUSINESS. PLEASE AVOID!!!

August 16, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app.

Feel free to send your Transaction Number to our WhatsApp customer service team (+86 18958152478), which will help us identify your transaction. We'll address your problem ASAP.

Thanks for your patience and understanding. We're committed to improving our user experience, and your insights are invaluable in helping us achieve that. We look forward to providing you with a better remittance experience.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

This is a scam company

This company is operating a fraudulent scheme by unlawfully collecting customer data and demanding that individuals provide their payment card details under false pretenses. Their justification—that discrepancies exist between first name/last name order on the account—is baseless and deceptive. I have preserved full screenshots of all communications as evidence.

Your agents have been requesting sensitive banking information and have wrongfully canceled my order without authorization. Such practices constitute a serious violation of consumer rights and data protection laws. Unless this matter is immediately rectified, I will be compelled to escalate this issue to the appropriate legal and regulatory authorities.
I have all the chat screenshots as a proof. Even tried to solved with your agents on whatsapp number but no solution. Just fooling👌😡😡

August 15, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
Thank you for taking time to share your concerns with us. We take this matter very seriously.

Due to compliance requirements, we need you to provide the necessary documentation. We will optimize this matter in the future and sincerely apologize for any inconvenience caused.

If you require assistance, please contact our WhatsApp customer service (+1 425 534 4211), who will be happy to assist you. We look forward to providing you with a better remittance experience.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

I made my 1st transaction 48 hours 60…

I made my 1st transaction
60 hours ago, and transfered money from UK to India. The money still not received. No credible customer service to reach and resolve the issues.

August 15, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
We apologize for any inconvenience you may have experienced with our app and customer service.

Your concerns have been taken seriously, Feel free to send your Transaction Number to our customer service team (+86 18958152478), which will help us identify your transaction. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

Remittance with Pandaremit

Its now a week and there is no concrete answer from Panda remit about when they will return my money

August 7, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,

Sorry for the inconvenience. We offered our customer service WhatsApp number (+86 18958152478) in your last comment, yet we haven't received your contact. You can also give your WhatsApp number, and we'll contact you asap to solve your transaction issue.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 3 out of 5 stars

The first time used to be so…

The first time used to be so disappointed that money was undelivered it first used a panda remit in 2020 and now I'm trying to use it again and succeed but still a little disappointed when sending money back into my account

August 6, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service. We're committed to enhancing our user experience, and your insights are invaluable in helping us achieve this goal.

If you have any problems, please don't hesitate to contact us(WhatsApp + 1 425 534 4211). We will do our best to solve them for you and look forward to providing you with a better remittance experience.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

Supersonic & Hazzle free Transfer

I made my first transaction today and the support from the customer care executive was superb. I experienced a hazzle free transfer and that too within few minutes. Thanks for all the support and will ensure to use your platform only to transfer.

August 5, 2025
Unprompted review

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