pandocruises.co.uk Reviews 

Absolutely rubbish customer care impossible to get through on the phone and emails don't get answered. if you are making a new booking they answer almost right away but can't help with anything but taking a new booking awful experience

Two week Caribbean cruise. January 2025
wouldn’t recommend P & O Britannia Cruise ship to anyone.

Negatives:
Staff were miserable and unfriendly
Bare chested men in public areas
Speciality restaurants always fully booked
Most areas were not clean
Dining options didn’t work - not enough tables for two in main restaurants.

Positives
Good entertainment
Kettle in cabin
Shop on board for essentials

Food was mediocre, poor quality, repetitive menus and often cold. 2 weeks cruising in Caribbean and no local food! Not even rum punch available. Element of guests seemed to spend time drinking, swearing and being loud and obnoxious. Staff did not appear happy, service not good. Behaviour of some passengers off ship appalling- swearing at local people so drunk in bars had to be carried out. Ship crowded didn't seem to be able to cope e.g restaurants fully booked all time. Sunbed hogging a real issue and nothing done about it. On a plus side trips were good range of bars and restaurants good. We enjoyed cabin and room steward was excellent.

Just reading the reviews. Wish I had read them before I booked. I would not have booked with them. Never respond to your query
Only time they respond is when you are booking. Very, very poor customer service. Will not book with them again.

I have actively been attempting to amend a booking for 4 days, using the customer services number without success. Cut off on 3 occasions. I have now wasted 7/12 hrs waiting for a non existent response. Attempted on line chat, informed that amendments cannot be completed by this method. Only 1 part of booking provided, no reference of second cabin booking. Agreed to forward data, which hasn't arrived. This doesn't bode well in terms of custom service and capacity to address issues responsively. Always cruised with Royal Carribean previously which was seamless. This is disjointed and frustrating. Really need to look at communication methods. I will provide updates when I actually get to speak to a human.

I was totally unimpressed and dissapointed in my trip on P&O Britannia from Barbados just returned and I can honestly say I will never travel with them again. It felt like things were ran on a budget and corners were cut. Ripped quilt cover and bedding not changed until we went to complain at reception after day 8 dispute asking the cabin staff after 6 days if it could be changed. An absolute filty shower/ bathroom to the point I wiped the mould off the cubicle with my own make ul remover wipes and the mould came off so just required elbow grease it felt unclean to stand it to be honest. Cabin walls scuffed and marked balcony paint flaking off rust galour at a lot of points about the ship. Lapse 3 star service in the two restaurants we ate in. Entertainment was shocking not a patch on other ships.
Air con was turned off during the night/ early hours. Staff struggled to acknowledge you and looked totally unhappy working. Deck 17 around the back of the ship where the basket ball net is whas always filthy deck not clean sunbeds we're in a disgusting condition.
It didn't feel clean to use the pool let alone the Jacuzzis. Just not impressed at all

Watch your on board spend, we were charged for something we did not purchase, in fact it related to transactions , two days after we left the ship, so far haven't responded to emails, and still waiting for a refund. ok it is only £19.01 but I am not letting them get away with this, if it is not back on my bank by the end of this month I will be charging them interest. so P&O please can I have your response.we have two more cruise booked and are steadily going off of P&O, its really gone downhill

Due to go on our cruise soon, hopefully the service is better than their website as the website is a complete pile of s#!t. Won't let us book things or complete a booking, complete waste of time

P&O Customer services are non existent, or they are having so many problems that they are over run, 3 hours trying to get through yesterday only to be cut off, and AGAIN today.
P&O NEVER AGAIN, BEYOND USELESS

20+ CRUISES WITH P AND O, BUT NEVER AGAIN
WE LOVED THIS CRUISE LINE SO MUCH WE GOT MARRIED ON OCEANA 2016 FABULOUS TIME, SO WHATS HAPPENED?
VENTURA HAPPENED!
NORO VIRUS PRESENT ON SHIP SINCE PREVIOUS YEAR CONTINUALLY REASSURING PASSENGERS DEEP CLEANING CLEARING THIS ISSUE
NOT SO. ON JUNE 2024 DESPITE REASSURANCE FROM COMPANY ALL WAS UNDER CONTROL WE WERE ASKED SEVERAL TIMES DURING OUR FORTNIGHT TO RETURN TO SHIP AS LATE AS POSSIBLE FOR FURTHER DEEP CLEAN
ITS BEEN REPORTED IN THE PRESS AND TV THAT 500 PASSENGERS ON JUST THIS CRUISE WERE AFFECTED AND INSTRUCTED TO STAY CABIN BOUND FOR 5 DAYS. EVIDENCE OF THIS SURROUNDED OUR CABIN WITH USED TRAYS OF FOOD AND DRINKS LEFT IN CORRIDORS OUTSIDE CABINS FOR HOURS AND OVERNIGHT
FOOD SERVED IN THE BUFFET WAS DISGUSTING, ALWAYS COLD, AWFUL REPETITIVE CHOICE, LOW QUALITY PRODUCE SERVED BY TOTALLY FED UP STAFF (NO PROTECTIVE GLOVES, APRONS ETC)
TWO RANDOM STAFF SWIPED OVER TABLES WHERE PASSENGERS HAD FINISHED BUT NOT THE ARMS OR BACK OF CHAIRS, VERY LAX, NOT BOTHERED
NONE OF THE SELF SERVE TEA/COFFEE/WATER UNITS USEABLE SO JUST ONE PERSON SERVING A CONSTANT HUGE QUEUE.
THE SHIP WAS FILTHY IN PARTICULAR THE OPEN DECKS WITH NO BAR SERVICE ALONG SIDE DECKS
AS FOR CABINS, RIDICULOUS PETTY CUT BACKS
NO WATER IN FRIDGE ON ARRIVAL ONLY O N E CHANGE OF BEDDING IN TWO WEEKS DESPITE CONTINUAL REQUESTS TO RECEPTION AND CABIN STEWARD
2 TEA BAGS PER DAY EVEN AFTER REQUESTED MORE. ONLY ONE CABIN STEWARD VISIT PER DAY, NO EVENING CLEAN, EMPTY BINS REPLACE WET TOWELS ETC.
ENTERTAINMENT A COMPLETE JOKE
BUSKERS TAKEN OFF THE STREETS WITH NO TALENT
THERE IS NOW NO DRESS CODE, THE MOST DISAPPOINTING AND SHOCKING EXPERIENCE
ON FORMAL NIGHTS MEN WORE VEST TOPS AND SHORTS, THE WOMEN HADNT CHANGED FROM THEIR SUNSUIT/ PLAYSUITS WORN WITH FLIP FLOPS FROM THE MORNINGS
MY HUSBAND AND I HAD TO RETURN TO OUR CABIN TO CHANGE FROM OUR FORMAL EVENING WEAR AS WE LOOKED SO OUT OF PLACE
THESE ARE JUST A FEW ROUGH OUTLINED ISSUES ON HOW APPALLING THIS COMPANY AND THIS SHIP HAD BECOME, WORSE THAN A LOW GRADE HOLIDAY CAMP
AFTER RAISING THESE PLUS MANY MANY MORE ISSUES WITH THIS EXPERIENCE I REQUESTED A FULL REFUND AS I EXPLAINED TO THEM THIS WAS OUR LAST HOLIDAY EVER DUE TO MY TERMINAL ILLNESS, HOPING TO SEE CHRISTMAS AT LEAST
THEIR RESPONSE?
UNBELIEVABLE…
£250 OFF ANOTHER CRUISE!

HOW DARE THEY FINALISE THIS TERRIBLE EXPERIENCE WITH SUCH A DISGUSTING INSULT
I WANTED HAPPY MEMORIES OF OUR LAST CRUISE TOGETHER, ESPECIALLY AS WE GOT MARRIED ON P AND O BUT NOW WE CANT EVEN DISCUSS IT

THE LAST QUESTION FROM P AND O WAS WHAT WAS THE BEST THING ABOUT OUR CRUISE?

“THE DAY WE GOT OFF AND CAME HOME”

SAVE YOUR MONEY, YOUR SANITY AND YOUR HEALTH

Total disaster, if I could no stars I would. I can never speak to anyone unless it’s the sales team. I need to speak to someone today but even though they promise a call back it’s not happening. Such a shame😔😔

Oh dear. What a disaster!
I have just waited on the phone for over two and a half hours and still not managed to speak to a senior manager who had previously given me her extension number.
A total of four operatives have attempted to put me through and failed with the last one telling me that they were not allowed to put me through!
So WHY did the manager give me her extension?
The reason for the contact was to chase up a cheque (!)
which was allegedly sent out a week ago as payment following a complaint.
At every stage P&O seems make it as difficult as possible for any sort of resolution let alone contact to take place.
I just wonder if they are hoping that customers who have been poorly dealt with will give up and go away.
My next step is the Ombudsman as P&O have had well over the allocated 28 days to resolve this.
Serious in house training required!

Won’t be booking a cruise with p and o again will be changing to marella tui can’t book seats should have been available from midnight last night been trying all day same thing happened last year don’t you think they would have updated their systems by now

Just received an email saying download your boarding pass and luggage labels.
Looks like to save more money you have to take your cases on board yourself as you can't download your luggage labels.
Lets hope they have fixed the toilets so they don't overflow this cruise. Assuming we get on board with our luggage.

Waited over an hour three times this week trying to get through to customer services, with no luck. I want to pay my balance but the website says there is a technical error. Appalling customer service. I won’t book again and I’ll warn everyone else I talk to about this.

P and O Cruises have an appalling customer services focus. Despite using their app to make a complaint about our cruise as well as writing to their head office after nearly a month we have yet to receive a reply. After our experience on a Mediteranian cruise 16th to 30th May 2024 I would certainly not recommend them as a cruise operator. They are neither customer focused, value for money or provide a good cruise experience.

This Cruise was not good in any way...The health problem on this ship is just being masked over. The toilet blocked 3 times and on our departure over flowed in to the cabin..The food was bland and tasteless and boring, same menu for 2 weeks. If you book expecting 4# plus well its more like a youth hostel ... Thank goodness for port days to eat out in. Ventura never again

Just back from a 2 week cruise to the Baltic States. Caught Covid and tested positive on my return as did other passengers according to social media.
The itinerary was good with visits to Kiel, Stockholm, Helsinki, Tallin, Visby and Copenhagen.
Food was hit and miss small portions which isn't a bad thing. Much of the food seemed to lack flavour especially the desserts. Also a couple of dishes I sent back as they were luke warm not hot.
People with mobility issues are well catered for as the access is good to all areas. So whether you have a wheelchair or wheeled support it's ideal. Help is always to hand.
Cabin was spotless but for the first 4 days we were without heat or air conditioning. Eventually repaired with a new printed circuit board.
Staff work extremely hard and always treat the passengers with respect.
Would I like to go on another cruise? I don't think so. Would I recommend? Not really.
We were careful to take our own supply of wipes, hand gel and masks. Sat on our own for meals but sharing lifts with people coughing and complaining they had a sore throat it's impossible to avoid it.

Our 2 week cruise in March this year to Madeira and Canary Islands was lovely. The crew were so nice and helpful. Sandeep who kept our room clean and gave advice on what to do during the day. Hendra and Robin who worked in the Pearl restaurant went above and beyond to make sure we had our food perfect, so much so we dined in the Pearl every morning and evening at the same table. Vegan options were very good and they made my wife some added dishes specially for her. We had the balcony room 5640 which was well laid out and clean and we watched the sea looking for dolphins and managed to spot a Porpoise. This was our first cruise and seeing the size of the Iona was a bit daunting but it meant there was plenty space to explore, Lots of people on board but its a big boat so I felt it was ok. All in all a pretty good experience particularly waking up before light to see the Iona had arrived in the port of Funchal Madeira with the street lights all over the hillside creating a magnificent sight. Will definitely be going on another cruise.

P and O cruises we got your money and don't give a toss attitude spent a large sum on a 17 night cruise ship was described as a modern part of there fleet nut was a 26 year old rust bucket out dated and bad decor with rude unprofessional and badly trained staff had several bad issues we complained as soon as we got home and they havant even had the decency to acknowledge our complaint my advice don't book with them avoid