Papa John's International Reviews 

I stopped at Papa John’s in Cardiff on my way home. I placed my order, but then when I tried to pay, they told me that they no longer accept cash! It started as a Covid thing, but now it’s permanent!

35 pound for two pizzas, your crazy. 😂😂😂😂😂😂😂😂😂. Happy to say I said no😂😂😂😂😂😂😂

Ordered pizza tracked via app said it was being checked and cut for over 40mins? Called store twice once not answered the other answered and hung up…eventually claimed refund from PayPal then driver turns up over hour 45 minutes later and just told him not taking it … very disappointed… it’s not the drivers fault.. but papa John’s really gone downhill

This is for papa johns portslade - congratulations you shining beacon of utter dismay.
20 mins predicted delivery from round the corner.
Took over an hour and was cold.
Refund promised 4 days ago. Still nothing.

I love Papa John's. Have been a customer for years. Pizza is consistently great.

Ordered from here today via just eat and it was the worst food we have ever encountered, there was absolutely no filling inside, no word of a lie it was awful, worst of all, because it was ordered through just eat we can’t even get compensated… Huge mistake ordering from these people.

Don't order your pizza here order it anywhere but this place. They may have really good pizza but they have horrible customer service!!
I ordered a pizza and it came wrong. This was November 2nd it is now April 6th, I refuse to refund me for the incorrect order and I will never see my money again. Horrible company I reached out pretty much on a weekly basis to this company trying to do everything I can to get them to do the right thing. All they care about is money in their pocket they'd rather keep your money than do anything to help you. I will not be giving them another penny and I will never order from this company again!

Prices have really escalated. Can't afford to eat out much. Eating less slices to make the leftovers stretch to cover more future meals. Maybe this will help me lose weight. The appearance and workmanship of the pizza was better this time. I bought a large epic stuffed crust and medium. I visited during a slow time, about 3:30pm. 3-4 people greeted me. There always seems to be a completely different staff every time I come in every couple of weeks. Maybe this is training store.

Grate place iv Evesham for pizza hot and fast delivery

I'm a Construction Manager and found offering Pizza to the entire crew for lunch is a simple way to get them involved and working well. I've used a variety of places to deliver; Pizza Hut, Little Caesars and Dominos along with Papa Johns. Of the four of them the prices are similar as well as the product. But why is Papa Johns the worst among them with service and delivery. Are the location near me simply overwhelmed? I'll call a day in advance when ordering 10-20+ large pizzas to give them a heads up and be prepared. It's ordered the day before and still late, delivery info isn't given to the drivers who call and say they can't find the place, the worst is they forget plates, napkins and cups, seriously? 20 large pies and 8 pops without any easy way to drink or eat?

6th Nov 21 - Whitton UK - pizza never arrived.
This complaint is about Whitton, "London" UK
I ordered pizza for delivery via the app:
-email accepted the order at 19:16
-19:47pm the app told me my pizza had been delivered and to enjoy it (some chance).
-Later the guy who called me back confirmed that it had not even left the store at 19:47
-No Pizza by 20:08 so i called - no answer
-No pizza by 20:12 - I called was told "its on its way"
-No Pizza by 21:11 - I called was told "its on its way" - i said it was too late and please cancel, they refused
-No Pizza by 21:30 (ish) - I answered the feedback email confirming that PJ's service sucks and the staff tell lies
-Still No pizza 21:40 - the store called back in response to poor feedback - i told them no pizza had arrived and was offered a replacemePlease refund £28.99. If no refund by end of day 9th Novembernt if it was cold when it got to me. By now i just wanted my money back
-22:00 - No pizza - i went to bed hungry and hating papa johns

They have so far refused to refund even though they accepted that the food never arrived. I have a one strike policy for poor service and and ill never use this bunch again. Suggest everyone else stays away too.

They did not deliver my pizza. I waited an hour and half and rang the shop, the guy told me the driver knocked or rang and no answer well I have been waiting here and no one rang, it's a gated community so it would need to ring the intercom and absolutely no one rang! The guy was not helpful at all, no customer service at all. Asked if I wanted the pizza re-delivered I said no thank you, I want a refund to which he said I need to go through headquarters. First and LAST time ordering from them.

Order place for delivery in error went through as collection could not collect due to isolation and they couldn’t deliver due to driver shortage was told they would cancel there end and to email to request a refund, have email twice and been ignored, bunch of unhelpful thieves who have kept my money if you kept something that doesn’t belong to you it’s theft give me my money back

I loved their garlic sauce

Pizza was never delivered. Hungry sad grandkids without the pizza treat I promised them. Would not recommend.

Never delivered pizza !! Then made excuses !! Manager threatened me !! Customer service never responded to my complaint !!

I gave up on them, awhile ago. They kept, bringing my Pizza burned,and after complaints went unnoticed. I stopped, ordering from them.And they are about 10 minutes away from me but,I refuse to pay for burnt pizza.If they would stop rushing, the orders it would be ok. But I'm done with them.

The garlic sauce adds a nice touch to an already amazing pizza. Fresh ingredients, fair prices, and genuine flavour.