Bathroom technician Leon. showed his identification and introduced himself. he was extremely helpful and polite, he explained and answered any questions i had, he works in professional and timely mann... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
During a visit from a Paradigm team member, I had the pleasure of having an open conversation that left me much calmer about the topic discussed. This team has been in constant contact and is trying t... See more
Company replied
Saskia has been absolutely amazing. She understood things were urgent & turned the enquiries around ridiculously quickly. She single handedly saved our chain from collapsing! Customer service at its b... See more
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Keisha ( do not know her surname ) a charming young lady came on a pre-arranged visit to Almondville house Burnham SL1 8 EZ. Having introduced herself she willingly listened to my concerns & obs... See more
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Company details
Written by the company
We are Paradigm Housing, managing more 16,000 homes across London and the South East. We know that house prices in the areas where we work are high, both to buy and rent. We want to help people have a home they can afford. As a charity, all the money we make goes into building new homes and providing services for customers.
Contact info
1 Glory Park Avenue, HP10 0DF, Wooburn Green, United Kingdom
- 0300 303 1010
- enquiries@paradigmhousing.co.uk
- www.paradigmhousing.co.uk
4.3
Excellent
268 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Paradigm Housing Group
Hi Trevor, thanks for your review. It's great to hear you are pleased with our service. All the best, Paradigm Housing.
Fantastic service
Fantastic service, completed the works in the same day. Very happy with the completed works . Contractors very professional.
March 6, 2026
Unprompted review
Reply from Paradigm Housing Group
Hi Pina, thanks for taking the time to share your experience, and your kind words about our technician. All the best, Paradigm Housing.
I've been with LQ for over 25 years…
I've been with LQ for over 25 years and in that time my home had been destroyed my shabby workmanship and with taking them to. court in the end
THEN Paradigm took over and ànd wow wow wow what a difference in workmanship perlite people and kind
The housing team also brilliant èverybody who work with Paradigm are so very lovely
It's just like phoning one of the family for chat
Absolutely love it
February 28, 2026
Unprompted review
Reply from Paradigm Housing Group
Hi Lynne, and welcome to Paradigm! Thank you for taking the time to leave this review, we are so glad to hear you've had such a great experience. Please do let us know if we can help with anything else. All the best, Paradigm Housing.
What a super quick service, and great workman
What a super quick service, I was left feeling concerned due to my x partner and now Ian has completed my new door locks and explained how they work I now feel a lot safer and happier.
February 27, 2026
Unprompted review
Reply from Paradigm Housing Group
Hi Tracey, thank you for your review. We're glad that Ian provided a smooth and quick service for you, and that you feel safer in your home. We'll be sure to pass your comments on. Best wishes, Paradigm Housing.
Great company
Thanks to a cancellation on the day, my repair appointment was brought forward by two weeks, where the problem was fixed quickly and efficiently by Ryan.
February 24, 2026
Unprompted review
Reply from Paradigm Housing Group
Hi BC, thank you for taking the time to leave this review, and for your kind words about Ryan. We'll be sure to pass this on. Best wishes, Paradigm Housing
Gas boiler service
Arrived on time, polite and d friendly. Job completion on 1st visit
February 24, 2026
Unprompted review
Reply from Paradigm Housing Group
Hi Lulu, thanks for this review. We're glad to hear you are pleased with our boiler service. All the best, Paradigm Housing.
They sorted out a plumbing job same…
They sorted out a plumbing job same day, the previous Housing Association came round 8 times and solved nothing. Paradigm really care and bother. Thank you.
February 14, 2026
Unprompted review
Reply from Paradigm Housing Group
Hi Anders, thanks for taking the time to leave this lovely review. We're glad to hear you're pleased with our plumbing service. All the best, Paradigm Housing.
I ve just had my bathroom refurbished…
I ve just had my bathroom refurbished by a guy called Leon Skilling. A paradigm bathroom technician. He was very polite and professional. Did a fantastic job and cleaned up very well after himself. Many thanks Mrs murray.
February 12, 2026
Unprompted review
Reply from Paradigm Housing Group
Hi Mrs Murray, thank you for taking the time to leave us a review, it's great to hear you received such good service from Leon. We'll be sure to pass your kind words on to him. Best wishes, Paradigm Housing
Fantastic customer care
I contacted the homeowner officer regarding an issue I can regarding the sale of my house. She was so helpful and prompt with getting my situation resolved as quickly as possible. It was very much appreciated the kindness show and how helpful she was outstanding
February 9, 2026
Unprompted review
Reply from Paradigm Housing Group
Hi Robert, thanks for leaving such a lovely review. We really appreciate your kind words. All the best, Paradigm Housing
Reply from Paradigm Housing Group
Hi Samantha, thanks for taking the time to leave this review. Glad to hear you're happy with our service. Best wishes, Paradigm Housing.
Reply from Paradigm Housing Group
Hi Ruth, thanks for taking the time to leave a review about our service, we really appreciate it.
Very polite , friendly, professional.
Very polite, professional. Telling about problem as he was working on the front door etc. Arrange appointment to come back with part's needed. Made sure door was made secure and still could lock and manageable for use.
January 22, 2026
Unprompted review
Reply from Paradigm Housing Group
Hello Andy, thank you for your review and your kind words. All best wishes.
Reply from Paradigm Housing Group
Hi Anna, thank you very much for your review. Best wishes, Paradigm Housing.
Very professional
On meeting Leon skilling I found him to be friendly and professional. As the week progressed he informed me of what was going to happen. On completion of his job he was tidy and professional. The whole experience was very good.
December 12, 2025
Unprompted review
Reply from Paradigm Housing Group
Hi Debra, thank you for taking the time to share your thoughts, and for your kind words about Leon. We'll be sure to pass them on.
Great job communication helpful thank…
Great job communication helpful thank you soo much very professional too
December 22, 2025
Unprompted review
Reply from Paradigm Housing Group
Hello Carla - this is really good to hear, thank you.
Kurtis and Terry came to fit a new unit…
Kurtis and Terry came to fit a new unit under my sink and replace the doors. They did a fantastic job, sealed everything properly, and was very polite throughout, a joy to have them, can’t Thankyou enough! Very happy! 😁 Merry Christmas!
December 19, 2025
Unprompted review
Reply from Paradigm Housing Group
Hi Jade, thanks for taking the time to let us know about the great service you received from Kurtis and Terry! All the best, Paradigm Housing.
Reply from Paradigm Housing Group
Hi Kim, thank you for your review. We're glad to hear you were so happy with our technician. All best wishes, Paradigm Housing
There was a chap did plastering under…
There was a chap did plastering under my window he did a good job 40 out of 10
December 1, 2025
Unprompted review
Reply from Paradigm Housing Group
Hi Kerry, thanks very much for your review, we're glad you were happy with our plastering service!
Bathroom refit
Bathroom technician Leon. showed his identification and introduced himself. he was extremely helpful and polite, he explained and answered any questions i had, he works in professional and timely manner. Very happy with his work. Thank you Leon.
November 14, 2025
Unprompted review
Reply from Paradigm Housing Group
Hi Jade, thanks for letting us know about the great service you received from Leon. We'll be sure to pass on your kind comments.
Thankyou Paradigm…
I have recently moved into a Paradigm flat.Since moving in I have found them very courteous and helpful especially when requesting repairs etc. Thankyou to all staff I have spoken to.
Alan Earle
November 11, 2025
Unprompted review
Reply from Paradigm Housing Group
Hi Alan, welcome to Paradigm! Thank you for taking the time to leave a review. We're so glad you're happy in your new home.
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