Any and every time I’ve contacted Parcelbroker, they are fast in response, detailed in reply and always read the entire message, unlike many other businesses customer support. Even when they can’t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My initial experience has been very good. Customer support were a little slow over a problem with my 1st order, but once they got going, it was very quickly sorted and then followed up next day b... See more
I’ve always been happy with the service from ParcelBroker, and this time was no different. Tegan helped resolve our issue quickly and was very helpful with our queries. When you’re dealing with urgent... See more
I’ve been using Parcel Broker for years and have never had any issues. Since the increase in traffic from the US, it has become harder to send and receive parcels, but Parcel Broker is always willing... See more
Company details
- Courier Service
- Courier and Delivery Service
- Freight Forwarding Service
- Import Export Company
- Shipping and Mailing Service
- Shipping Service
About ParcelBroker.co.uk
Written by the company
ABOUT US
ParcelBroker provides instant access to express parcel delivery services from the world's leading couriers.
Serving destinations both within the United Kingdom and Internationally. Simply enter your parcel dimensions and weight and our state of the art booking system will provide you with an instant online quote and booking service.
Have your parcel collected from your home or business, or drop off at your local Post Office or a Shop (service dependant).
CUSTOMER SERVICE
First class support for your delivery is always on hand with our team of dedicated operations agents. With years of exporting experience on our side, you can be sure that a helping hand will always be available to assist.
Whether assisting in completing customs paperwork, providing packaging advice or advising on courier specific requirements, you'll always be supported by our courteous and helpful team.
BOOKING PROCESS
Our booking systems can provide instant prices, book collections and provide all the paperwork you need to send your parcels anywhere in the world. Our systems are always online and ready to process your order 24/7.
Our system can cater for both import to the United Kingdom and export from the United Kingdom. Instant pricing is available for parcels, documents and pallets.
POPULAR SERVICES FROM THE UK Send a parcel to the Usa
Send a parcel to germany
Send a parcel to Canada
Send a parcel to France
Send a parcel to Australia
POPULAR SERVICES TO THE UK Parcel from USA to UK
Parcel from CHINA to UK
Parcel from SPAIN to UK
Parcel from FRANCE to UK
Parcel from IRELAND to UK
POPULAR COURIERS Send a parcel with DHL
Send a parcel with DPD
Send a parcel with FedEx
Send a parcel with Parcelforce
Send a parcel with UPS
Contact info
United Kingdom
- help@parcelbroker.co.uk
- www.parcelbroker.co.uk
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problems can be sorted
Had an issue with a courier and this was swapped out.
Always better to talk to someone but sorted.
November 10, 2025
Unprompted review
Would never use again.
Used Parcelbroker to ship an expensive pair of speakers in UK. The speakers were double boxed in the manufacturers original protective casings. Item arrived looking very battered and unfortunately the speakers no longer worked. I had taken their insurance but was told this policy only covered physical loss of the item, and not damage. PB refuse to be held responsible even though I have photographic evidence that the parcel had been damaged. They offered to refund the insurance premium of £30 but this is of little comfort when dealing with a damaged item worth nearly £1000.They refuse to accept that Part 1 Chapter 4 of the Consumer Rights Act 2015 applies to them, so my only recourse is through the courts.
November 7, 2025
Unprompted review
Reply from ParcelBroker.co.uk
Dear Richard
We’re very sorry to hear about your experience and understand how upsetting it is when a valuable item arrives damaged.
As we do not control the packaging, collection, handling or transport, we cannot provide blanket cover for every type of item. For this reason we take exceptional care to make our limits of liability clear before a booking is placed. During the specific booking step where extended liability is offered, the process physically pauses and requires customers to read the full limits of liability and click “I have read and understand” before continuing. This ensures transparency and informed consent before payment is made.
Hi-fi speakers are one of a small number of categories where extended liability covers loss but not damage, due to the known fragility and risk of internal component failure in transit — particularly with used equipment. This is stated expressly and is the very first item on the short list of 18 categories.
Although damage could not be covered in this case, we offered to refund the extended liability fee in full as a goodwill gesture.
We genuinely regret the situation, and our aim remains to ensure customers have clear, fair information so they can make fully informed decisions when shipping high-value or delicate goods.
Kind Regards
ParcelBroker Claims Team
Great service - wish I’d discovered them earlier
So refreshing to discover a brand that delivers on all levels. Highly competitive pricing, very user-friendly website and, most impressively, real and easy-to-contact people in customer services who respond promptly and efficiently (thank you, Scarlet!). I will definitely use their services again.
November 6, 2025
Unprompted review
Didnt collect parcel as promised its still sitting here 3 days later!
Booked for a parcel to be delivered by a 48 hour courier. Collection day was Monday which arrived and went . Despite staying in all day the courier never turned up. After complaining to ParcelBroker no apology just said it would be rescheduled the next day. Waited in again all day no courier! Awful service unreliable and wasted a lot of my time! Would never use again!
November 3, 2025
Unprompted review
Reply from ParcelBroker.co.uk
Hi Stephen,
We’re sorry to hear about your experience and appreciate you taking the time to leave feedback.
After reviewing your booking, we can see that two different couriers were arranged to collect on the same day. FedEx successfully collected and delivered your shipment, but Parcelforce regrettably encountered an issue with their collection.
It may help to think of us like a travel agent — a high street agent wouldn’t be directly responsible for a delayed plane, and in the same way, we don’t own or operate the courier vehicles ourselves. Our role is to provide choice, convenience, and discounted rates, while offering support from our team to coordinate and resolve any issues with the carriers in partnership with you.
We’re pleased to confirm that our customer service team have since spoken with you and arranged to switch the booking from Parcelforce to UPS. We hope this alternative service provides a smoother experience, and we remain on hand should you need any further assistance.
Once again, we’re very sorry that Parcelforce fell short of your expectations on this occasion. We appreciate your patience and understanding, and we’ll do everything we can to ensure your shipment is collected without further delay.
Kind Regards
The ParcelBroker Team
Would highly recommend.
I have used Parcel broker for many shipments from the US and Europe to UK and recently for shipping to Northern Ireland, they have always been very helpful and knowledgeable, recently Lauren helped with the required paperwork and customs information taking the stress out of importing goods. Would highly recommend.
November 4, 2025
Unprompted review
Excellent Service from Sophie at ParcelBroker
Sophie at ParcelBroker was brilliant — friendly, quick to respond, and very clear with her explanations. She confirmed everything I needed to know and made the process really easy. Excellent customer service!
November 4, 2025
Unprompted review
Fantastic customer service!
Fantastic customer service!
Sophie & Tegan could not have been more helpful or friendly.
Recommend highly!
⭐️⭐️⭐️⭐️⭐️
November 3, 2025
Unprompted review
Quick response times
Lauren responed promptly and was able to rectify my problem straight away
October 31, 2025
Unprompted review
Swift reply from Parcel Broker…
Swift reply from Parcel Broker (Lauren).
thank you
October 31, 2025
Unprompted review
Real customer support!
Whenever there is a "problem" they will solve it immediately. Real customer support.
October 28, 2025
Unprompted review
Very quick response
Very quick response, so helpful.
Would definitely recommend.
October 27, 2025
Unprompted review
Superbly helpful
The girls at ParcelBroker had to deal with my frustration, and ridiculous problems caused by Fedex. (37 days for an "International Priority" shipment from the US, supposed to take 2 business days....) They were unfailingly patient and helpful, going above and beyond to try to get my parcel to me. Special Mention goes to Sophie and Lauren. Customer service does not get better!
October 27, 2025
Unprompted review
Very helpful and quick to reply.
Very helpful and quick to reply.
Both Lauren and Scarlet were excellent in their assistance. Thank you!
October 24, 2025
Unprompted review
Great service
Great service. My request was carried out within minutes by Scarlet O'Brien. Thanks so much.
October 2, 2025
Unprompted review
Booked a delivery fro US after 4 days…
Booked a delivery fro US after 4 days waiting they said you need to pay £97 extra we calculate the price wrong
October 24, 2025
Unprompted review
Reply from ParcelBroker.co.uk
We’re sorry to hear you were disappointed with your experience. After reviewing your order, the shipment contained cleaning products which required a Material Safety Data Sheet (MSDS) so our carrier could confirm whether the goods were classified as hazardous. Unfortunately, without this documentation we were unable to proceed on the chosen economy service.
As soon as it became clear that the shipment couldn’t move without the required paperwork, a full refund was issued immediately. The extra charge mentioned related only to the alternative service required for compliant shipment of potentially hazardous materials.
We always aim to be transparent and supportive, but hazardous goods must be properly declared for safety and legal reasons. We’re sorry for any frustration this caused, but we hope this clarifies why the delay occurred.
Had a very positive experience
Had a very positive experience. Scarlet was outstanding. I have been on the UPS 'Chat' and was getting nowhere fast... I contacted ParcelBroker, and Scarlet got all the details from me and then went off and sorted everything out. Very impressed and grateful. Thank you.
October 23, 2025
Unprompted review
Lauren and Tegan are absolute legends!
Lauren and Tegan are absolute legends!
Super helpful, fast, and knowledgable. Great service every time from these two, thank you so much!
October 22, 2025
Unprompted review
Great customer service
Problem with house name missing for my delivery, difficulty to contact parcelforce , but resolved promptly & efficiently by Scarlet of parcel broker . Good to have a company that is easy to contact.
October 20, 2025
Unprompted review
Excellent service
Excellent service provided by Lauren and Tegan. Thank you so much!
October 15, 2025
Unprompted review
Absolutely Quick
Quick reply, Quick answer, i am just so happy with Sophie. she is absolutely amazing to help all the time
October 15, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.