ParcelBroker.co.uk Reviews 2,688

Great experience with customer service by Tegan. Very quick response and action. Many thanks

Good service. Professionalism and quick response.

This broker didn't seem able to get FedEx to collect a parcel from my property. "Same Day Collection" with multiple attempts all failed - they seemed to think that sitting in for 3 days was acceptable? Each time i contacted ParcelBroker i got what looked like standard template responses, which didn't really answer any questions i asked. No telephone number for support, but to give credit they did at least respond within a sensible time to emails. In the end i had to buy a 2nd courier service from elsewhere. Sorry, i can't recommend this company after my experience.

Lauren got straight back to me after I mistakenly placed a duplicate order. It was swiftly resolved with no issues.

Just had a very successful experience sending a ‘clothes parcel’ to our daughter in Australia. Tegan and her colleagues provided excellent customer service all through the process, the online booking was very smooth and UPS did a great, quick job. Very competitive price - will use again and would highly recommend. David, Edinburgh

Excellent!
They found a way to help us greatly with some issues we had with our shipping, quickly and efficiently.
Very very helpful and professional customer service by Lauren.
Recommended!

Quite complex to complete documentation

Just had an alert that my data was leaked after a data breach on the 8th. I guess this explains the huge number of nuisance calls and scammers bombarding me this week. Sort your security out and at the very least alert users when you do fail them!

I had a few unforseen issues with my purchase but to be fair everything was sorted out and I can recommend ParcelBroker Customer services.

I had an instant response to my query which allowed me to get back to the receiver of the parcel and we were able to resolve the issue.

I've had really good communication with Lauren, had to delay my collection twice which was no problem to change, excellent service !

There was a problem with a parcel that I sent. I emailed and had a very rapid response from Lauren who explained everything very clearly and laid out options. I had to go backwards and forward to her several times. She was (and always is) very patient with my questions and got me sorted out. Always happy to deal with Parcel Broker.

hi great job,

I'd give zero stars if I could. This service is an absolute joke. They always delay collecting parcels and send ridiculous messages with silly excuses. I pay for next-day delivery, but it sometimes takes over a week to deliver a parcel with delays they make. As a business, I can't afford this kind of delay, because it makes me look unprofessional to my clients. On top of that, they always hold up collections and demand photos of the packed parcels. I ship dozens of parcels daily, and I don't have time for that nonsense. Never again will I use this hopeless company. If you're running a business, avoid them, or they'll make you look silly in front of your clients.

Prompt service and easy amendments to our address and pick up/drop off choice. Thankyou!

quick an clear

We understand that things can go wrong now and then — that’s not the issue. The real frustration is the lack of communication, which happens far too often. That said, Tegan was a great support. Thank you for stepping in, communicating clearly, and resolving the issue. Well done!

I booked a parcel which was collected then returned to ourselves. Within a day of asking for help, Tegan managed to solve the issue and rebook for collection after investigating quickly with the courier. Was lovely to deal with and made everything very simple and clear to follow