Parceldirect Reviews 

Made 2 transcations
1. First the customer support said it will be cancelled and refund but NEVER get the refund.
2. I place second order as he mentioned first will be cancelled. And NEVER receive label or refund.
No more email from them even I follow up

YOU WILL NEVER GET YOUR REFUND SO AVOID PARCEL DIRECT. USE PARCEL COMPARE INSTEAD.
Customer support awful. Parcel consistently not arriving at destination. They will reply until refund is approved then they stop replying when you ask where the refund is.

Left a pair of expensive runners in a hotel down the country never used a courier before and used the first one from google , runners were picked up from the hotel put into a parcel bag and with me 2 days later , a lovely man delivered them 5 stars

Absolutely terrible. Parcel was lost only going 40km from where parcel was dropped. Went to Spain for whatever reason nobody can tell me. No customer support. Tryng to call 3+ weeks

Book a small parcel in on Thursday...door to door.....to collect on Friday. Today it's Monday..15.40pm now and no body was here to collect. Was trying 2 hours on phone and over the Facebook massagener to hold of the service ..no chance !!!!!! Absolutely disgusting!!!!!!!!

Booked parcel courier GLS through this website to ship a phone internationally. Phone delivered to wrong country. I was refused a refund or no offer to reship. Awful company and awful experience. Stay away and find a better way to ship your items. Cannot give no stars otherwise I would. Service was not provided as agreed. Avoid at all costs.

Online booking system allowed me to arrange, book & pay for, a drop off to a local store who unhelpfully told me that ‘we don’t do that anymore’ and by all means leave my parcel with a bunch of other uncollected parcels - pity those unsuspecting customers! Store assistant said they haven’t offered that service for over a month which begs the question why is it still noted online as a store that does! The store assistant advised I go to another store in a town some 20 miles away. I tried to call that second store several times to be sure they could accept my parcel to send to no answer. Tried multiple times to contact Parcel Direct to no avail. I can only rate them for an excellent looking website with non existent customer care. Went to try that 2nd store & if that didn’nt work either. Ended up delivering my parcel to Dublin myself - two hour round trip.
I’ll try but think a refund will be as impossible to get as a reply from this company. Much time & frustration spent! Won’t try to use again & certainly will not recommend.

Very poor service. Failed to collect package. When I called them they tried to make it look like it was because I didn't provide an Eircode. I had provided one (and they shouldn't need it in a town anyway). Used them before to deliver and it worked out OK although the people at the drop-off point didn't seem to know how to use their system.

This company is a SCAM! DO NOT USE! Unfortunately I didn't read the online reviews before placing an order. I don't reside in Ireland and arranged for my deceased mother's belongings to be collected from her home in Ireland to family. Unfortunately I just clicked on parcel direct as it was one of the first websites that came up. I realise I've no chance of a refund because he is ignoring my emails and messenger. He couldn't care less of course, so I've no other option but to chase him through the small claims courts. I'm also hoping to have my money refunded by PayPal as he's obviously a con artist. Please do not waste your money and time on this guy

Paid Parcel Direct to deliver a package to a huge factory in Australia.
Courier claims they couldn't locate it. Totally unbelievable.
They claim to have tried to contact us but this is untrue. Absolutely no record of any contact.
Now they have said they are returning the package and will not refund us. They are even saying they can charge for the return!
Never, never use this company.

Great service and very easy to deal with. Everything went well and all questions were answered.

I'd like to say they are bad, but unforrtunately they're not, they're awesome.

Really happy with the experience - Michael was lovely to deal with and extremely efficient in helping with my queries.

I don't often send packages so I wasn't sure what the best courier to use was, after a quick Google search I found parcel direct where they compare all the couriers in one place, shipped a parcel to USA and staff were very helpful with my customs questions. would recommend to all people who rarely ship anything.

I have been using ParcelDirect.ie for my online business for nearly a year and it's by far Ireland's best parcel service! Collections and deliveries are always prompt, and if there's any issue it's quickly resolved by customer support. They also have great eCommerce tools for small businesses which make sending quicker & easier, highly recommend!

I received great customer service here the whole time and my package was on time.

Received a message stating parcel was unable to be delivered on a given date. Then a message to say it would be delivered the following day… no sign of it then either. Now a message saying I have to pay a re-delivery fee of €2.80 something. Is this a scam ? What’s up with this company?

I booked through Parcel Direct and paid for extra insurance DPD picked up the box, it arrived damaged DPD said its not their problem as I have to deal with Parcel Direct, It has been approximately three weeks and the only contact was the phone call to PD who asked for proof of pictures which I sent.

Do not use this company book directly with the main ones.

Never use this company! Waited for over a week after my package was supposed to be delivered. Finally tracking said delivered but not to me and I was home all day. Said I would get a call from the courier to say where he left it, got no call. Have been calling and emailing everyday and keep getting fobbed off. Should have been signed for, no signature. Should be a tracking locator on the van, nothing. Don’t take the risk

Don't use Parcel Direct ! Go direct to the couriers instead. I paid for two parcel deliveries on 15th Dec. and they were due to be collected on 18th Dec. They wouldn't reply to many emails despite being given all details. There was no phone number. In the end I had to phone GLS and the parcels were eventually collected on 11th Jan.
My experience is of zero customer support from Parcel Direct. Never again !