Parceldirect Reviews 

Very fast and efficient

Issue was dealt with promptly great service

Excellent
Great pricing

Good customer service, parcel delivered within timeframe, will use again.

I have used this company several times over the last couple of years. Very efficient and good customer service.

Great experience with parcel direct, arrived on time and in perfect condition!

Great experience and service. Made my life stress free

Had a great experience with Parceldirect.ie! Works a lot like skyscannner but for parcels and seems to provide better prices than if you went to the carriers directly! Processing through the website was very easy and all I had to do was drop the package at one of their locations (or opt for a collection).

My shipment was going to the US and was there within a week! Great service, would highly recommend!

Have used this service multiple times, never had an issue.
Any doubts or concerns were explained to me and helped.

Great for sending packages internationally.

Great shipping company, any issues they follow up with the courier for you

had a an issue with the 1 courier they are agents for during the last 2 years I've use them, but ParcelsDirect as an intermediary represented us well , chased the courier and resolved the issue...good support!

So, I went to the store I had chosen for parcel collection to pick up a parcel that I had ordered. The lady told me that they never received anything from dpd, even after I showed her the proof of delivery that I had gotten by email. I just can't believe how close I was to losing my package worth €560. The only reason I was able to get it was because after I had left the store, I tapped the View Image button from the email I had received from dpd. I then turned around, went back to the store and showed them the picture. Another lady then told me that she had tried to scan the package into the system but it never went through. They then told me that they only accepted ups and dhl parcels (I don't even know if that's true). Apparently, I was supposed to be charged after inputting my PDL number but that never happened after the package arrived. I could tell that they were not happy, as they told me I couldn't just use the store address without paying to get it delivered, as it could have been lost. I am not putting the blame on any of the in-store staff today, it's just this so-called service that doesn't even exist. Ever since they got rid of parcel motel, they did not put an oohpod locker in every convenient store/petrol station and it has been very difficult to find alternatives. I will never be using this service again, I will just find another service that is legitimate. I guess this only deserves 1 star, only because I did get my package in the end.

Edit: I got a phone call the other day from Parceldirect after this review went live, they said they'd call the store to find out more regarding my experience. They also said that they could see that I already did have a PDL number and everything. I just don't know why it never works when I use it, I have used other services like this before (i.e, Parcelmotel and Parcel Wizard) and they worked fine. Anyway, I had another package that was due to arrive at the same store that I had that unpleasant experience at the other day, but thankfully, it was an post that was handling this one. I rerouted it to a post office, and boy am I glad I did. I was able to collect the package from there without any problems at all.

We are regular customers of Parceldirect and spend hundreds with them on a monthly basis. The truth is as long as the package carriers (UPS/GLS/FEDex) do their job right there is no problem HOWEVER if anything goes wrong it is a disaster, I’ve been chasing my tail for 9wks over a lost package. They lack the initiative to forward me on any info regarding my missing 25KG extra-large package!! I am constantly chasing for updates. Nobody from either UPS or Parceldirect is taking responsibility - but at this stage I would just like someone to work with me to resolve. All I have asked for is open communication and all I have received is silence. When I contact them, they lie - or UPS lies because UPS say they have sent PD the info but PD support swear this is untrue. Lack of communication is unacceptable so book direct is my advice at least then if things go wrong you can chase rather than being left in the dark

It would not be difficult to make this company great but a bit of effort is required, and I would recommend they drop UPS as they are a huge part of their problem

Used ParcelDirect for an Amazon return. There were constant problems from start to finish and I only knew about them because I was tracking the delivery myself. UPS wanted to charge the Amazon seller, to whom I was returning the item, a fee of just under €200. The item was barely worth that. I contacted ParcelDirect, and furnished them with the Amazon Return documents that they said they would give UPS. Christmas came and went, I forgot about it, then remembered it in February. Tracked the item and UPS wanted a fee off me to return it back to me. I contacted ParcelDirect who said I should have read the Terms and Conditions and I would have to pay a fee to get the item back, and was now outside the time to return. I should have sent it by post. It seems UPS throws fees on everywhere for no reason and holds people to ransom. I paid ParcelDirect, UPS and didn't get my item delivered. Stay away from them. They take AGES to answer your queries/claims.

A warning from a business owner to anyone else looking to use these:
We've been using them for about a year with over 300 parcels sent and I can confirm they are cheaper than most for some countries. For example, before xmas a small parcel to the US with UPS was 47 euro but if we booked UPS using ParcelDirect, it was less than half. At the same time, parcels to Germany are cheaper if we book with UPS direct. Because of this we use a number of services.

Now to the BIG negative, if a parcel gets lost or damaged, you are on your own. If you try and make a claim against UPS/DHL/etc, you can't as you have to go through PD and they have to do it on your behalf. You play the game, send all the details, and that's the last you hear of your claim. Claims sent back in Feb 2024, March, etc, NEVER heard back from. Every time you chase them you get a reply with 'oh we will follow it up' and never to hear back until I contact them again... So, to get back what we lost, I've asked our accounts department to do a charge-back on the last few payments to the value of our lost parcels. I'll make sure to update you here if we get our refunds.

If the owners would see the above and fix it, they would be running a great service but what do I know.

Trust the low ranking of Parceldirect.ie on TrustPilot. Stay away from Parceldirect. My last experience with Parceldirect's courier (UPS) was for next day service to Dublin from Mayo. The item was picked up on time, delivered two days later to the wrong address, and left beside a wheelie bin on the street. Upon contacting Michael at PD, I was blamed for not revising the address insert Dublin 11after PD's delivery information software auto-corrected the address. The address provided did specify the correct Eir Code. The previous experience concerning an international parcel arrived four weeks after promised. Shame on me.

Do not use! Tried sending a parcel from Ireland to UK. Parcel was never collected. Customer service said a refund would be paid within 5-10 days. After 1 month of emailing (never replied to) still absolutely nothing.

Haha! Refund has never been sent despite the reply. DO NOT USE

No. Just no. Ok,the service is good,you can compare the couriers. Easy. But as soon as you have any issues,like want to get compensation for a delayed delivery you won't be able to as parceldirect is the registered user for the couriers so only they can ask for compensation and not you who used the service. And they won't do it. Never. If you contact with them 1) won't reply to the emails and 2) ignores you over the phone.
So if you want to send something book it on the couriers website directly as you'll have support then.

Don't use this awful service.

My overnight express parcel was supposed to get from limerick to cork 120 days ago.
This shower hung up on me when i called looking for my package, and have refused to fix the issue in the last 3 months. My package still hasnt arrived. They arent even a couriers...even though they have a website that looks very like a courier company. You'd be better off throwing your package into the river in my opinion, than using this outfit.

Update: And no, the issue hasnt been attended to...you guys still refuse to do anything about it