Parcellondon Reviews 80

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I love that you can create your own box! I made 5-item boxes my Bridesmaids. Arrived super quickly. Great value for money compared to the other build-your-own box sites. Amazing customer service.

Rated 5 out of 5 stars

I can't tell you how much I love sending packages from Parcel London. I started using them for client gifts last year and each parcel has been outstanding. Not only are the packages presented beautifu... See more

Company replied

Rated 5 out of 5 stars

Such a fantastic idea and excellent service! I wanted to buy a gift for a very discerning friend who had helped me, so it need to be quite special and that is exactly what was delivered. I was able to... See more

Rated 5 out of 5 stars

I absolutely love this product and concept overall! They offer gift options for so many different scenarios. They also went above and beyond to help me ship to France, and offered discounts to fit i... See more

Company replied

Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Gift Basket Store

Written by the company

At Parcel London, we are an online gifting service that is there when you can't be. Connecting you to the people that matter most through beautiful, useful and memorable gift boxes. Lovingly handpicked and carefully hand wrapped. Whether you need one gift for a special someone or thousands for a corporate gifting project, we've got you covered.


Contact info

4.9

Excellent

TrustScore 5 out of 5

80 reviews

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Rated 5 out of 5 stars

Definitely recommend!

The whole experience was great! They have a range of options, from more affordable to pricier, and my friend that received the present thought I'd hand-written the note, which was a nice touch. It also arrived faster than I expected.

May 17, 2020
Unprompted review
Rated 4 out of 5 stars

I filled two of my own boxes

I filled two of my own boxes for loved ones and I was really pleased with them! Beautiful packaging and lovely gifts, quite expensive but is worth it for a one off special treat. Great customer service as well as I forgot to write inside the cards and they really helped me out before they were sent!

May 17, 2020
Unprompted review
Rated 5 out of 5 stars

High quality with a personal touch

My brother was celebrating a milestone birthday, in isolation and across the globe from his family in Australia. We customised a box for him and especially loved that we could include photos of us all to provide such a personal touch.
Service was great (especially as I entered the wrong address and had to request a change), communication was prompt, delivery was fast and most importantly the end product was high quality and so appreciated by the recipient who already had his framed photo up on display by the time we shared our family zoom call later in the day.
Thank you Parcel. We definitely recommend and will use again.

May 15, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing

The selection of gifts are great for any occasion and all high quality. Fast delivery and exceptional customer service, I ordered a parcel for Mother’s Day and my mum was thrilled, the presentation of the box and gifts is beautiful.

May 15, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service from Parcel

Absolutely amazing service from Parcel. I’ve ordered a few different boxes and I can honestly say they have all been exactly what I wanted and the reciepient loved! Bonus I didn’t even have to leave my house! And the card was written for me! Perfect right now, hey!? Check them out you won’t be disappointed - thanks again

May 15, 2020
Unprompted review
Rated 5 out of 5 stars

I purchased a Parcel

I purchased a Parcel. as a Mothers Day gift. The service was great and the parcel itself was beautiful, even the smell as my mum opened the box was gorgeous! Would recommend and will be ordering again!

May 15, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, great products, fab customer service! I sent some care packages to my team of employees who are key workers in this horrible time. Here's some of the lovely comments I got in response:

Hello Alice, I received the parcel and I love it. Sooooo thoughtful, wasn't expecting it at all, Thank you so much

Hi Alice, just received my parcel, green tea and honey you read my mind!

Thank you so much for the gift!!! it’s so lovely! Lavender products are my fave

Hey Alice!! Just received the package! Thanks so much, it really means alot!

Just received my beautiful care package, it's so thoughtful of you! Thanks so much!

Thank you so much for my box of amazing goodies! I feel like it's my birthday

April 13, 2020
Unprompted review
Rated 4 out of 5 stars

Beautiful products and arrangement…

Beautiful products and arrangement inside the box. I think £10 box is a little expensive, considering you will definitely need it. They could do with a cheaper choice of boxes, not everyone need or want to keep the fancy box. To create your own box, there are limited products to chose from however they are all lovely. More products at different price range (more medium to lower) would really tempt people to fill more in the box.I appreciate that the company is new so hopefully there will be a wider range of products in the future.

Fast delivery. I’m very happy and my friend who received the box was over the moon.

I will order again for sure.

November 5, 2019
Unprompted review
Parcellondon logo

Reply from Parcellondon

Hi Lara,

Thanks for your review, I'm so glad your friend loved her Birthday Parcel.
A lower level box is something we would like to add in the future but our main concern is that gifts arrive perfectly, the cost includes the box, ribbon, wrap and card so hopefully it ends up worth it.

We have 150 individual gifts including over 50 under £10, but adding more at a lower price point is definitely something we will consider.

Thanks
Natalie

Rated 5 out of 5 stars

Best gift service ever!!

Beautiful gifts, plenty of choice and I love the ability to personalise your gift by including your own photos. Timely delivery and good communication, I ordered from Australia for delivery in London and had no issues. Would highly recommend!

August 18, 2019
Unprompted review
Parcellondon logo

Reply from Parcellondon

Thank you so much Sarah, this is lovely to hear!

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