Just the best prices I can find absolutely anywhere! Added to this I joined their 'club' by accidently pressing the wrong key! Turned out to be the most brilliant slip up because for less than £10 per... See more
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Customer service translates through AI and doesn’t understand what you’re saing to them. But there are germans and germans still refuse to learn other languages then their own even though we are in 2... See more
Company replied
I purchased a new perfume - Lancome's Idole Power - before most people in the UK at a good price. It was delivered quicker than I anticipated - three days max, it felt like. I like parfumdreams. I don... See more
Great range of high end, quality cosmetics products. Also, top-notch customer service, and really fast delivery. I'm very happy so far with parfumdreams.de
Company replied
Company details
Written by the company
Willkommen bei parfumdreams – WHERE BEAUTY COMES TRUE. Hier dreht sich alles um dich, deinen Look und deine Selfcare-Momente. Seit 2004 verbindet unser Onlineshop Beauty Lover in 15 Ländern und bringt Inspiration, Trends und Lieblingsprodukte direkt zu dir. Seit 2018 sind wir zudem stolz, Teil der DOUGLAS-Familie zu sein. Unsere Mission ist klar: Wir bringen Beauty in deinen Alltag. Denn sich schön und wohlzufühlen sollte kein Luxus oder Privileg sein, sondern ein täglicher Moment der Selbstfürsorge, den du dir ohne Kompromisse gönnen kannst. Und weil Schönheit so individuell ist wie die Menschen selbst, feiern wir diese Vielfalt jeden Tag. Vielleicht ist es für dich das natürliche oder ausdrucksstarke Make-up, eine Pflegeroutine, die du deiner Haut und deinem Haar schenkst, oder ein Duft, der deine Persönlichkeit unterstreicht – wie auch immer du Beauty für dich definierst, wir stehen dir mit Leidenschaft und Expertise zur Seite. Du suchst Inspiration für deine Selfcare-Routine, möchtest neue Trendprodukte entdecken oder deine Daily Essentials aus Make-up, Parfum, Pflege und Co. auffüllen und dir dabei immer den besten Preis sichern? Dann bist du bei parfumdreams genau richtig! In unserem Shop erwarten dich über 600 Beauty-Marken wie Prada, Montale, Lancôme, Armani, Kérastase, Shiseido und Yves Saint Laurent mit einer großen Auswahl an Produkten – von beliebten Klassikern über angesagte Neuheiten bis hin zu exklusiven Nischendüften. Bei uns findest du alles, was du für deinen Look und dein persönliches Wohlfühlritual brauchst – zu fairen Preisen und mit einem Service, auf den du dich verlassen kannst. Wir wünschen dir viel Spaß beim Entdecken und Shoppen!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- www.parfumdreams.de
4.5
Excellent
42K reviews
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Poor packaging of orders
Poor packaging of orders
I'm going to change my review. I had given it a 2, now it's a 1 star. I received an email from trustpilot indicating that Perfumes Club was trying to remove my review, saying it wasn't genuine. I've already sent proof to show that my complaint is indeed founded, and I have the emails, the order number, and the photos I took.
Definitely a place not to be trusted.
May 1, 2026
Unprompted review
Reply from parfumdreams
Thank you for your feedback.
We are sorry to hear that you were not satisfied with the packaging of your order. We understand how important secure and appropriate packaging is to ensure products arrive safely and in perfect condition.
We appreciate you bringing this to our attention and will gladly pass your comments on internally. Feedback like yours helps us identify areas where we can improve our service.
Thank you for your honest review, and we hope to provide you with a better experience in the future.
Kind regards,
parfumdreams
I made the order on the 19th of May and…
I made the order on the 19th of May and at check out it said I will get my order on the 21 or 22nd of May on 22nd I worte to them I made this order to recive before my vaction if I am not receving by 24th please cancel my order next day they send me email it is ship and I shall recive them in nex 2 days today is 23th I check with post office there is no delevery for next few days so I will return the merchendize when I return form vcation in about 2 weeks
May 19, 2026
Unprompted review
Reply from parfumdreams
Thank you for taking the time to share your experience.
We are sorry to hear that your order did not arrive within the expected timeframe and that this caused inconvenience, especially as you placed the order to receive it before your vacation.
We understand your disappointment regarding the delivery estimate shown during checkout and that the shipment was dispatched only after you had requested a cancellation if delivery before your departure was no longer possible.
We regret any frustration this situation may have caused. If you still have questions regarding your order or the return process, please contact our customer service team via the contact form on our website. We will be happy to assist you.
Thank you for your feedback, which helps us improve our service and communication.
Kind regards,
parfumdreams
Reply from parfumdreams
Het spijt ons te horen dat u uw artikel niet heeft ontvangen en dat u tot nu toe geen bevredigende oplossing heeft gekregen. Wij begrijpen dat dit erg teleurstellend en frustrerend is.
Als uw melding nog niet is afgehandeld, verzoeken wij u vriendelijk om contact op te nemen met onze klantenservice via het contactformulier op onze website. Ons team zal uw dossier graag opnieuw bekijken en u zo goed mogelijk verder helpen.
Wij betreuren het ongemak en danken u voor uw feedback. Dit helpt ons om onze service verder te verbeteren.
Met vriendelijke groet,
parfumdreams
AS USEFUL AS A CHOCOLATE TEAPOT - AVOID, AVOID
AS USEFUL AS A CHOCOLATE TEAPOT. AVOID, AVOID, AVOID.
I can't believe that within a few weeks of my last problem with Parfumdreams, I have yet another one.
I ordered products, paid through PayPal and was sent an email confirmation of the order and the payment.
After a couple of weeks, I went online to see why my order had not arrived. It was marked 'cancelled by customer'
Parfumdreams had not informed me that they didn't get the payment; just left me in limbo until I had to contact their so-called 'Customer Services' to find out what was happening.
They asked me to reorder, but the price has gone up by £35 and some items are about to go out of stock.
Only buy from them if you want to raise your blood pressure or bring on a heart attack!
May 16, 2026
Unprompted review
Reply from parfumdreams
Thank you for your detailed feedback.
We are very sorry to hear about the repeated issues you have experienced with your orders and the frustration this situation has caused. We completely understand how disappointing and upsetting it must have been to receive an order confirmation and payment confirmation, only to later discover that the order had been marked as cancelled without clear communication from our side.
We also regret the inconvenience caused by the price changes and stock availability after you were asked to reorder your items.
Please accept our sincere apologies for the inconvenience and disappointment. Your feedback is very important to us and will be shared internally to help improve our communication and customer service processes.
Kind regards
parfumdreams
My order was never received
My order was never received. I’m waiting for a resolution on the matter. Communication was fine, but still waiting to receive an outcome.
May 7, 2026
Unprompted review
Reply from parfumdreams
Thank you for your feedback.
We are sorry to hear that your order has still not been received and that you are waiting for a final resolution. We understand how frustrating this situation must be for you.
At the same time, we appreciate your acknowledgement regarding the communication with our customer service team.
Please accept our apologies for the inconvenience caused. Your feedback is very important to us, and we hope your case will be resolved as quickly as possible.
Kind regards
parfumdreams
my order came in empty and they refused to refund me
my order came in empty! I provided full proof, including a signed DHL damage/missing report and photos taken at the Packstation. Despite this, my refund was refused due to a “stamped document” requirement that DHL confirms is not provided to customers!!
I’m sharing this because I honestly didn’t expect things to be handled this way, and other customers should be aware that even with clear evidence, resolving a claim is impossible
UPDATE: the company has now finally issued a refund. While I appreciate that the issue was ultimately resolved, the process to get there was unnecessarily complicated and time-consuming. I’m glad it’s resolved, but the overall experience has definitely impacted my trust.
April 16, 2026
Unprompted review
Reply from parfumdreams
thank you for your detailed feedback. We are very sorry to hear about your experience and the difficulties you encountered regarding your missing items and refund request.
We understand how frustrating this situation must be, especially as you have already provided documentation and proof. Please accept our sincere apologies for the inconvenience caused.
This is certainly not the experience we want for our customers. We would like to review your case again and clarify the situation with the shipping provider to find a fair solution.
Please contact our customer service via the contact form on our website and include your order details and any documents you have already submitted, so we can investigate this matter further.
Thank you for bringing this to our attention.
Kind regards,
parfumdreams
Absolutely unreliable
In the last 2 months parfumdreams became very unreliable. Out of 7 orders placed in the lat 10 weeks, 4 orders orders didn't get delivered. Absolutely unacceptable! Tonnes of emails back and forth to customer service, solve nothing, only empty promises.
Customer services have been informed repeatedly, yet solved nothing. It keeps happening over and over again. Maximum i got out of them as an apology voucher for 10% off next purchase ( which can't be applied to most items ) absolute joke. And the main thing is 3 months on and the problem still isn't solved. P.S: I am a premium customer with great purchase history.
April 18, 2026
Unprompted review
Reply from parfumdreams
thank you for your feedback. We are very sorry to hear about your recent experience and the repeated issues with your orders.
We fully understand how frustrating this must be, especially after multiple undelivered orders and the lack of a satisfactory resolution. Please accept our sincere apologies for the inconvenience caused.
This is not the level of service we aim to provide. We take your feedback very seriously and would like to review your case in detail to understand what went wrong and find a suitable solution for you.
Please contact our customer service via the contact form on our website and provide your order details so we can investigate this matter further.
Thank you for bringing this to our attention.
Kind regards,
parfumdreams
The order was canceled without notice
I placed and paid for an order. The next day, I saw a refund for it in my banking app. I hadn’t received any emails from the store, so I contacted customer support. I explained the situation and asked what was going on with my order. Customer support didn’t even bother to look into it: they just sent a standard "message":
"If you haven’t received an order confirmation email within a few minutes of placing and paying for your order, don’t worry. In most cases, the issue is related to the payment method you selected, and your order likely wasn’t even sent to us..."
March 25, 2026
Reply from parfumdreams
thank you for your message and for bringing this matter to our attention.
We sincerely apologize for the inconvenience caused by the cancellation of your order without prior notice. We fully understand how frustrating it must be to see a refund without any explanation, especially after completing your purchase.
We are also very sorry that your experience with our customer support did not meet your expectations. The response you received was clearly not appropriate for your situation, and we regret that your concern was not properly investigated.
Please rest assured that this is not the level of service we aim to provide. We take your feedback very seriously and will review this internally to improve both our communication and support processes.
We would like to take another look at your case and provide you with a clear explanation. Please contact us again via our customer service form, referencing your order details, so we can assist you properly.
Thank you for your patience and understanding.
Kind regards,
parfumdreams
Everything is 👍
March 16, 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your feedback! We’re delighted to hear that everything is 👍. Your satisfaction means a lot to us. We look forward to serving you again soon.
Kind regards
parfumdreams
Specially sourced a 2012 Prada Luna…
Specially sourced a 2012 Prada Luna Rossa and found it on Parfum's website at ab extremely good price and so placed an order. The photo of said product showed it to be the year I was looking for - 2012 release. The bottle that arrived turned out to be the wrong release - the 2024 release of the same ( albeit note modified) Luna Rossa EDT. To make sure, I actually did spray a bit and confirmed that the "juice" was indeed from the 2024 release and not the 2014 edition as shown on their website. Upon querying this ( they were very swift with a reply!), I was told that I could return the product at own expense for a refund - if unused. I did admit that I'd sprayed some to confirm the juice matched the bottle for the wrong year that I thought I'd ordered. Upon explaining that rhe photo of the product on their website was wrong, I was told that the photo was for general product visual only... Upon checking the photo and page for this scent, I found no other indication that this photo ( of a 2014 release) matched the new edition.
The company apologised that they could not accept a return as I'd "used" it - which I understand - but have not offered anything else. I would have expected at least an acknowledgement of wrongful "advertising" as a minimum. This has eroded my trust in this company, and thus, with an expenditure of 76 euro, on a product not accurately represented, I will not ever use this company again.
February 4, 2026
Unprompted review
Reply from parfumdreams
Thank you for your message.
We are very sorry for the confusion regarding the fragrance version you received. We understand that you relied on the product image and were expecting a specific earlier release. We fully appreciate how disappointing it is when the item does not match those expectations.
Your feedback about the clarity of our product presentation is important to us, especially when different versions of a fragrance exist, and we will pass this on internally for review.
Although opened fragrances are normally excluded from return, we regret that this situation has left you dissatisfied. Please contact our customer service again via the contact form with your order number so we can review your case once more.
Kind regards,
parfumdreams
They took my money, and didn’t deliver the product
I ordered Acqua Di Gio Profondo Parfum 100ml on January 20th that was meant to be a birthday gift for someone. Never received the order confirmation but the money has been withdrawn from my bank account. I wrote to customer service, they asked me for my card details, i provided everything and yet they never responded back. I don’t know whether they will send me the product or give me my money back but the service is terrible and i don’t recommend at all to buy here
January 20, 2026
Unprompted review
Reply from parfumdreams
we are very sorry that you were charged but did not receive an order confirmation or the product. We understand how frustrating this is, especially as it was a birthday gift.
Please accept our apologies for the lack of response so far. This should not have happened.
Kindly contact our customer service again via the contact form on our website and provide the payment date, amount, and product name so we can trace the transaction and clarify the status as quickly as possible.
Kind regards,
parfumdreams
Parfumdreams my go-to online shop. Choose Premium option
Parfumdreams has been my go-to online shop for years.
Fast and smooth delivery, a great product selection, and very competitive prices. If you choose the Premium option, you receive even more benefits, which make significant difference over time.
On the rare occasions when I had an issue, customer service resolved it quickly and professionally. That reliability is why I keep coming back.
Highly recommended for quality, service, and peace of mind.
January 20, 2026
Unprompted review
Reply from parfumdreams
Thank you so much for your detailed review! 😊
We’re thrilled to hear that you value our fast delivery, wide product selection, and competitive prices. It’s great that our Premium option and responsive customer service have made a difference for you. 👍
We really appreciate your loyalty and recommendation!
Your parfumdreams Team
I really like the parfumdreams website
I really like the parfumdreams website. They have great prices and quality perfumes! And the delivery time to Ireland is absolutely fine♥️I will definitely order again😍
January 7, 2026
Unprompted review
Reply from parfumdreams
Thank you for your feedback! 😊
We’re glad you like our website, our prices, and the quality of our perfumes. Great to hear the delivery to Ireland worked well too! ♥️ We look forward to your next order. 😍
Your parfumdreams Team
Reply from parfumdreams
Vielen Dank für Ihr tolles Feedback Ihre Treue!
Es freut uns sehr, dass Sie unseren Service das Parfum so schätzen.
Ihre Zufriedenheit ist für uns sehr wichtig motiviert uns jeden Tag aufs Neue!
Wir freuen uns darauf, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen
parfumdreams
Order cancelled for no reason...
My order around blackfriday got cancelled due to "a technical problem" without even contacting me. when asked, I was told "we ship to Austria, BELGIUM, The Netherlands, ..."
Both shipping and billing addresses are in Belgium...
So no reason to cancel!
I ordered my items somewhere else now.
December 1, 2025
Unprompted review
Reply from parfumdreams
Thank you for your message.
We are very sorry that your order placed around Black Friday was cancelled due to a stated technical issue without prior notification. We fully understand your frustration, especially as both your billing and shipping addresses were in Belgium and shipping to Belgium is generally supported. In this case, the cancellation was understandably confusing and disappointing.
We regret that you were not proactively contacted and that the explanation you received afterward did not clarify the situation. This does not meet our expectations for transparent communication and customer service.
That you ultimately chose to place your order elsewhere is unfortunate, and we sincerely regret that this experience led to a loss of trust. Your feedback is very important to us and will be used to review and improve our internal processes.
Should you wish us to review the cancelled order in more detail, please feel free to contact our customer service team via the contact form on our website and reference your original order details.
Kind regards parfumdreams
Great experience
Have bought multiple times from this store, never disappointed. Great pricing, packaging, and fast shipment.
Thank you
December 30, 2025
Reply from parfumdreams
Vielen Dank für Ihr tolles Feedback Ihre Treue!
Es freut uns sehr, dass Sie mehrfach bei uns bestellt haben und mit unseren Preisen der Verpackung dem schnellen Versand so zufrieden sind.
Schön, dass wir Sie nie enttäuscht haben das wissen wir sehr zu schätzen!
Ihre Zufriedenheit ist für uns sehr wichtig motiviert uns jeden Tag aufs Neue!
Wir freuen uns darauf, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen
parfumdreams
Excellent service
Excellent service. My order failed twice because of some technicality. I emailed the customer service and they manually put in an order and sent the items asap.
December 14, 2025
Reply from parfumdreams
Hello,
thank you very much for your kind feedback! We’re glad our customer service team could quickly assist you and manually place your order despite the technical issues. It’s great to hear that everything was resolved promptly and your items were sent right away. Thanks for your trust!
Your parfumdreams Team
Love it 🥰 and it was delivered with…
Love it 🥰 and it was delivered with care. And I loved the surprise package as well.
December 4, 2025
Love their selection and special deals
Love their selection and special deals. In all the years I have been ordering I have never had a problem with their deliveries. Highly recommend them.
November 28, 2025
Unprompted review
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