Just the best prices I can find absolutely anywhere! Added to this I joined their 'club' by accidently pressing the wrong key! Turned out to be the most brilliant slip up because for less than £10 per... See more
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Customer service translates through AI and doesn’t understand what you’re saing to them. But there are germans and germans still refuse to learn other languages then their own even though we are in 2... See more
Company replied
I purchased a new perfume - Lancome's Idole Power - before most people in the UK at a good price. It was delivered quicker than I anticipated - three days max, it felt like. I like parfumdreams. I don... See more
Great range of high end, quality cosmetics products. Also, top-notch customer service, and really fast delivery. I'm very happy so far with parfumdreams.de
Company replied
Company details
Written by the company
Willkommen bei parfumdreams – WHERE BEAUTY COMES TRUE. Hier dreht sich alles um dich, deinen Look und deine Selfcare-Momente. Seit 2004 verbindet unser Onlineshop Beauty Lover in 15 Ländern und bringt Inspiration, Trends und Lieblingsprodukte direkt zu dir. Seit 2018 sind wir zudem stolz, Teil der DOUGLAS-Familie zu sein. Unsere Mission ist klar: Wir bringen Beauty in deinen Alltag. Denn sich schön und wohlzufühlen sollte kein Luxus oder Privileg sein, sondern ein täglicher Moment der Selbstfürsorge, den du dir ohne Kompromisse gönnen kannst. Und weil Schönheit so individuell ist wie die Menschen selbst, feiern wir diese Vielfalt jeden Tag. Vielleicht ist es für dich das natürliche oder ausdrucksstarke Make-up, eine Pflegeroutine, die du deiner Haut und deinem Haar schenkst, oder ein Duft, der deine Persönlichkeit unterstreicht – wie auch immer du Beauty für dich definierst, wir stehen dir mit Leidenschaft und Expertise zur Seite. Du suchst Inspiration für deine Selfcare-Routine, möchtest neue Trendprodukte entdecken oder deine Daily Essentials aus Make-up, Parfum, Pflege und Co. auffüllen und dir dabei immer den besten Preis sichern? Dann bist du bei parfumdreams genau richtig! In unserem Shop erwarten dich über 600 Beauty-Marken wie Prada, Montale, Lancôme, Armani, Kérastase, Shiseido und Yves Saint Laurent mit einer großen Auswahl an Produkten – von beliebten Klassikern über angesagte Neuheiten bis hin zu exklusiven Nischendüften. Bei uns findest du alles, was du für deinen Look und dein persönliches Wohlfühlritual brauchst – zu fairen Preisen und mit einem Service, auf den du dich verlassen kannst. Wir wünschen dir viel Spaß beim Entdecken und Shoppen!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- www.parfumdreams.de
4.5
Excellent
42K reviews
Asks customers to review
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this used to be a good web-shop
this used to be a good web-shop and, even though I was not their regular customer, I did place multiple orders over the last 8 years or so and never had a reason to complain. Right now, looking at the condition of stuff that they´ve delivered to me, i suspect i was sold old and used testers from some perfume shop..
July 24, 2025
Unprompted review
Reply from parfumdreams
Thank you for your feedback. We are very sorry that you were dissatisfied with the condition of the products you received. Please contact our customer service via the contact form on our website so we can review your case and find a solution.
Took me about one and a half hours…
Was on the wrong site first and couldn't pay with my credit card. Then I found the Swiss site and now the order should arrive with an invoice.
August 11, 2025
Unprompted review
Reply from parfumdreams
Es tut uns leid zu hören, dass die Zahlung mit Ihrer Kreditkarte nicht funktioniert hat.
Bitte wenden Sie sich mit einem Screenshot der Fehlermeldung sowie Ihrer Kundennummer an unser Kundencenter, damit wir das Problem umgehend prüfen können.
Mit freundlichen Grüßen
Ihr parfumdreams Team
Very Disappointed Due to Payment Error and Damaged Items
I have already submitted a claim, but I want to mention that this is my second time ordering and I’m very unsatisfied. I chose to pay in 3 installments with Klarna, yet the full amount plus the first installment were taken. Also, one Narciso perfume gift set arrived opened, and the L’Occitane body oil leaked over everything due to poor packaging.
August 8, 2025
Reply from parfumdreams
Vielen Dank für Ihre Nachricht.
Es tut uns sehr leid zu hören, dass es bei Ihrer zweiten Bestellung gleich zu mehreren Problemen gekommen ist – sowohl bei der Zahlungsabwicklung mit Klarna als auch bei der Lieferung der beschädigten bzw. geöffneten Artikel. Wir verstehen Ihren Unmut und entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten.
Bitte teilen Sie unserem Kundencenter Ihre Bestellnummer mit, damit wir sowohl den Vorfall mit den Artikeln (Narciso-Geschenkset und L'Occitane-Körperöl) als auch die Unstimmigkeiten bei der Klarna-Zahlung schnellstmöglich prüfen und eine Lösung veranlassen können.
Vielen Dank für Ihre Geduld und Ihr Verständnis – wir setzen alles daran, dass Sie bei Ihrer nächsten Bestellung ein rundum positives Erlebnis haben.
Mit freundlichen Grüßen
Ihr parfumdreams Team
Ganz ok
+ Smooth delivery.
- They ask for choosing free cosmetic samples but they are never included. This was already the second time I didn’t get my fragrance and/or other samples. A bit disappointing :( even though I’m a premium member) ”Keine kleine Frohe hier, leider”
August 8, 2025
Reply from parfumdreams
Thank you for your message.
We are delighted that you are satisfied with the delivery. We regret that the samples you selected were not included in your order for the second time, especially since you are a premium member. We understand that this is disappointing.
Regarding the free samples: These must be selected manually during the ordering process and added to the shopping cart. We want to give our customers the opportunity to specifically select the samples they are interested in.
Please provide our customer service center with your order number so that we can investigate the incident and offer you a suitable solution. We will also clarify internally why the samples were not included.
Thank you for your patience and understanding.
Kind regards,
Your parfumdreams team
Absolutely horrible
Absolutely horrible, gave me the wrong tracking number and didn’t respond to my emails so I opened a paypal dispute. Got refunded, then they sent the tracking to paypal and apparently the item had been delivered ( it has not ) so I can’t even get a refund. Out of money and an item, thanks.
August 4, 2025
Unprompted review
Reply from parfumdreams
Thank you for your feedback. We’re truly sorry to hear that your experience with our service was not satisfactory. We completely understand your frustration and sincerely apologize for the inconvenience caused.
It is never our intention to leave our customers feeling unsupported or disappointed. We take your message very seriously and would like to resolve this issue together with you. Please send us your order number and any relevant details again, so we can investigate the matter promptly and find a suitable solution.
Thank you for your patience and understanding. We hope to regain your trust.
Everything is perfect.
August 4, 2025
Delivery and ordering very simple
July 21, 2025
WHY I AM GETTING THE EMAILS
WHY I AM GETTING THE EMAILS
YOU MUST STOP SENDING ME EMAILS
I AM NOT MAKING THESE ORDERS
SOME ONE IS USING MY EMAIL
THIS MUST BE STOPPED
CONTACT THE CUSTOMER WHO IS ORDERING AND ASK THEM RIGHT EMAIL TO SEND EMAILS
DO NOT SEND ME EMAILS ANYMORE
STOP NOWWHY I AM GETTING THE EMAILS
YOU MUST STOP SENDING ME EMAILS
I AM NOT MAKING THESE ORDERS
SOME ONE IS USING MY EMAIL
THIS MUST BE STOPPED
CONTACT THE CUSTOMER WHO IS ORDERING AND ASK THEM RIGHT EMAIL TO SEND EMAILS
DO NOT SEND ME EMAILS ANYMORE
STOP NOWWHY I AM GETTING THE EMAILS
YOU MUST STOP SENDING ME EMAILS
I AM NOT MAKING THESE ORDERS
SOME ONE IS USING MY EMAIL
THIS MUST BE STOPPED
CONTACT THE CUSTOMER WHO IS ORDERING AND ASK THEM RIGHT EMAIL TO SEND EMAILS
DO NOT SEND ME EMAILS ANYMORE
STOP NOWWHY I AM GETTING THE EMAILS
YOU MUST STOP SENDING ME EMAILS
I AM NOT MAKING THESE ORDERS
SOME ONE IS USING MY EMAIL
THIS MUST BE STOPPED
CONTACT THE CUSTOMER WHO IS ORDERING AND ASK THEM RIGHT EMAIL TO SEND EMAILS
DO NOT SEND ME EMAILS ANYMORE
STOP NOWWHY I AM GETTING THE EMAILS
YOU MUST STOP SENDING ME EMAILS
I AM NOT MAKING THESE ORDERS
SOME ONE IS USING MY EMAIL
THIS MUST BE STOPPED
CONTACT THE CUSTOMER WHO IS ORDERING AND ASK THEM RIGHT EMAIL TO SEND EMAILS
DO NOT SEND ME EMAILS ANYMORE
STOP NOWWHY I AM GETTING THE EMAILS
YOU MUST STOP SENDING ME EMAILS
I AM NOT MAKING THESE ORDERS
SOME ONE IS USING MY EMAIL
THIS MUST BE STOPPED
CONTACT THE CUSTOMER WHO IS ORDERING AND ASK THEM RIGHT EMAIL TO SEND EMAILS
DO NOT SEND ME EMAILS ANYMORE
STOP NOWWHY I AM GETTING THE EMAILS
YOU MUST STOP SENDING ME EMAILS
I AM NOT MAKING THESE ORDERS
SOME ONE IS USING MY EMAIL
THIS MUST BE STOPPED
July 23, 2025
Reply from parfumdreams
We’re very sorry for the inconvenience and completely understand your concern.
Please rest assured: we have already blocked your email address in our system to prevent any further messages from being sent. If someone has used your email without permission, no further orders or communications will be possible from our side.
If you continue to receive emails despite this, please let us know through our contact form, and we will investigate the matter further immediately.
Thank you for bringing this to our attention – your data privacy is very important to us.
Difficult website to communicate
Difficult website to communicate. The premium doesn't work after paid. I contacted the service many times, and it looks like they don't read message at all. Waste of my time and energy.
July 24, 2025
Unprompted review
Reply from parfumdreams
We’re truly sorry to hear about your experience and the frustration it has caused. Please accept our sincere apologies that the Premium membership did not activate as expected and that your messages may not have been properly addressed.
We understand how disappointing it is when communication doesn't work as it should. To ensure your concern reaches the right team directly, we kindly ask you to use our official contact form, where you can select the reason for your issue. This helps us route your request to the correct department for faster and more effective support.
Thank you for your patience, and again, we’re very sorry for the inconvenience. We’re committed to improving and hope we can make this right for you.
Don’t buy anything from this company
I ordered led mask 519 pounds at the beginning of may . Still no refund and item never arrived. They produced invoice for refund two weeks ago still no refund. I have sent them 13 emails and still no result. Finally talked to someone she said she is the only person for the company that covers uk. I asked for complaint procedure and she said they didn’t have one. Will escalate with credit card company
July 18, 2025
Unprompted review
Reply from parfumdreams
We’re truly sorry to hear about your experience and the inconvenience this has caused you. Please accept our sincerest apologies for the delay in resolving your refund and the lack of clear communication throughout the process.
We understand how frustrating this situation must be, especially given the number of attempts you’ve made to get in touch. While this is certainly not the service we aim to provide, we’d like to assure you that your concern will be taken seriously.
To help expedite the process, we kindly ask you to submit your complaint using our official contact form, where you can select the reason for your issue. This ensures your request is automatically routed to the appropriate department for faster and more effective handling.
If you've already received a refund invoice, our team will verify the status immediately upon receiving your submission through the form.
Thank you for your patience, and again, we sincerely apologize for the inconvenience.
They send an invoice to pay EUR 9.99…
They send an invoice to pay EUR 9.99 once you create an account in the shopt. The invoice is "just" for the membership to order items in the shop. This is ridiculour, watch out people, do not buyer from them! They offer products cheaper but they earn money from their customers for creating accounts
July 18, 2025
Unprompted review
Reply from parfumdreams
Thank you for your feedback. We’re sorry to hear there was confusion regarding the Premium membership.
To clarify: the one-time fee of €9.99 refers to our optional Premium membership. This is not required to place orders in our shop. The membership offers exclusive benefits such as 10% discount, free shipping, and priority order processing.
We regret if this was not clearly communicated and truly appreciate your input — it helps us improve transparency and service. If you have any questions about the membership or the charge, our customer service team will be happy to assist you.
Thank you again for taking the time to share your experience.
Fast transaction,reliable.
July 3, 2025
Good product but Bad Delivery service by DHL
The perfume was as ordered and smells so good, the only issue was with the delivery agency(DHL)
I was at home waiting for my Order and the Dhl guy came to my building but didn't bother to come to my door to deliver the parcel, the delivery guy just dropped a delivery note in my post box and left.
I had to clear my schedule to be at home so as to take delivery of the parcel only to get directed to a Paket station.
June 19, 2025
Excellent!
June 20, 2025
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