Ridiculous customer service as the… Ridiculous customer service as the people sitting behind the phone doesn't pick up and if by mistake they pickup then they dont know what the hell they are talking... See more
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See what reviewers are saying
I placed an order, and was advised of a delivery date, so waited. I then came on here to check the reviews, and started to worry as there are a lot of 1 star reviews. My product arrived 1 day after... See more
I really like this company! I ordered my first perfume with them, which was Nivea Perfume 100ml, firsty the price-good price for good product, definitely worth it, secondly delivery, they sent my pro... See more
Was missing a rebate coupon because it was delayed. I had to place my order without it in order to receive the parcel in time for when I needed it. I contacted support afterwards, and they quickly... See more
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Company details
Written by the company
Velkommen til parfumdreams – WHERE BEAUTY COMES TRUE. Hos os handler alt om dig – dit look, din stil og dine øjeblikke med selvforkælelse. Siden 2004 har vores online shop forbundet skønhedsentusiaster i 15 lande og bragt inspiration, trends og favoritprodukter direkte hjem til dig. Siden 2018 har vi desuden været stolte af at være en del af DOUGLAS-familien. Vores mission er klar: vi bringer skønhed ind i din hverdag. At føle sig smuk og godt tilpas bør ikke være en luksus eller et privilegium, men et dagligt øjeblik af egenomsorg, som du kan nyde uden kompromiser. Og fordi skønhed er lige så individuel som mennesker, fejrer vi denne mangfoldighed hver eneste dag. Måske betyder skønhed for dig en naturlig eller markant makeup, en plejerutine for hud og hår, eller en duft, der fremhæver din personlighed – uanset hvordan du definerer skønhed, står vi klar med passion og ekspertise. Leder du efter inspiration til din self-care rutine, vil du opdage nye trendprodukter eller fylde dine daglige favoritter op inden for makeup, parfume og pleje – og samtidig sikre dig den bedste pris? Så er parfumdreams det helt rigtige sted for dig! I vores shop finder du mere end 600 skønhedsmærker såsom Prada, Montale, Lancôme, Armani, Kérastase, Shiseido og Yves Saint Laurent, med et stort udvalg af produkter – fra elskede klassikere og populære nyheder til eksklusive nichedufte. Hos os finder du alt, hvad du behøver til dit look og dine personlige velvære-ritualer – til fair priser og med en service, du kan stole på. Vi ønsker dig rigtig god fornøjelse med at opdage og shoppe hos os!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- www.parfumdreams.dk
4.1
Great
5K reviews
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Awful customer service
Placed an order and received it after more than one month! Awful customer service
December 10, 2024
Unprompted review
Reply from parfumdreams
Thank you for your feedback. We are very sorry that your order took so long to arrive and that you were not satisfied with our customer service. Please contact our customer service via the contact form on our website so we can review your case and find a solution.
Vedr. ekspedition perfekt men pakke i stykker
Vedr. parfumdreams var alt perfekt, men der var hul i min pakke og parfumeprøven var væk.
August 7, 2025
It usually takes 7 days to arrive
It usually takes 7 days to arrive, but this time my order arrived in 4 days, thank you very much
July 23, 2025
Delivery to door is back after long time
Since my last order and complain here. The new package is finally back with postnord and they delivers to my house again. Thanks perfumdreams and please it keep it that way. They lose a star here only because there never wrap there items or put any padded fillers which affects the items’ quality
May 28, 2025
I could giving 5 but it took too long…
I could giving 5 but it took too long time to deliver.
May 3, 2025
Good products
I've ordered several times from parfumdreams over the years.
Never had any issues with any products I've ordered.
Delivery has been very quick and good customer service.
February 16, 2025
Unprompted review
Not a serious company
If there are any issues with your order, there is no chance of you ever seeing your money again. I returned a package which according to them, never arrived.. Customer service admitted that the processing time for returns could be over a month or more and that there was a huge backlog. They told me to wait even longer and meanwhile denied my return request via my bank because the package wasn't returned in time. I have provided a receipt and proof of return yet they refuse to refund me as any serious company would. Any online retailer should have insurance in order to cover these types situation and be able to refund their customers, otherwise they are not serious.
January 27, 2025
Unprompted review
This site is real hard to get out off.
This site is real hard to get out off.
If you are an premium member you have to pay evert year and ther is no easy way to get out of the membership.
If have uset long time to find the way out. So now i have write to costumer service. And Mary i will hear from them.
January 26, 2025
Unprompted review
This e-commerce platform is just come…
This e-commerce platform is just come no order confirmation no possibility to contact no replies no products no refund don’t buy through this platform it is scam
January 24, 2025
Unprompted review
Absolutely the WORST shopping…
Absolutely the WORST shopping experience I've ever had ! I ordered a gift for my wife's birthday ( 23/12/2024 ) , and the company assured me it would arrive on time ( 27-30 December ) However, the delivery was delayed, completely ruining the occasion. I received no genuine apology or attempt to resolve the issue. Customer service was unprofessional and unhelpful. I will never shop with this company again, and I strongly advise others to avoid them if timely delivery matters to you.
Note: It is now Monday 6/1/2025 evening and I have not received it yet!
The strange thing is that I asked them to write a small card for my wife (Happy Birthday) but they refused even though I bought something worth 1000 kronor and I also consider this to be very bad customer service.
January 6, 2025
Unprompted review
Fast and reliable
December 13, 2024
packs goods poorly and sends a broken product. It is impossible to get a refund
A company that packs goods poorly sends out expired goods and does not provide a refund. My appeal to the company has been pending for more than 12 days, as I received a broken product, but I have not even received an answer when I will be refunded. Instead, they demanded that I take another photo of the box and some specific labels a week later (i.e., a photo and video of the broken product itself was not enough). I still have no answer to my request to clarify when I will receive a refund. I am very disappointed with this approach
November 14, 2024
I have repeatedly tried to order items…
I have repeatedly tried to order items and my password does not work.Trying to change it, but getting the answer: Contact customer service. This link to costumer service does not work. Nor link: delete my profile. Is this website useful?
November 10, 2024
Unprompted review
I do not recommend online shopping at parfumdreams.dk
I ordered some products on August 26th, but the order has not arrived yet. After three weeks, I contacted customer service and told them that I had not received any package. Their response was that the parcel has been returned but they cannot actually see if it has returned, and they need to start a claim.
I followed the process steps and I am still waiting to receive a refund.
I have neither the products nor the refund two months after I ordered.
There is a phone number on the invoice and I called again. The response was the case is still ongoing and they have no response for me.
I definitely do not recommend online shopping at parfumdreams.dk.
October 20, 2024
Unprompted review
Reply from parfumdreams
Hello Catalina,
We are sorry you have had a bad experience.
It is true that handling times are much longer due to our backoffice dealing with big backlogs.
This means some cases are taking longer then intended, we are of course still working hard on it to solve and will of course keep you posted.
Don't hesitate to writeback to us on the latest email you got, if you need any futher help!
Med Venlig Hilsen
Parfumdreams support team.
THIS COMPANY IS A SCAM!
THIS COMPANY IS A SCAM!
I didn't received my order!
They don't respond my emails!
They viewed and ignored my Instagram message!
Where is my order??
Don't buy from this brand, read the reviews on Trust Pilot, I was not the only one robbed by the Perfumdreams!
I'm going to report you to the police!
October 11, 2024
Unprompted review
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