Absolutely professional organisation with very high quality service! I mean it! I’m their customer since 2022 and every time I’m happy with my purchases and them! 1. Original product 2. A... See more
Company replied
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See what reviewers are saying
I have had good experience with the store. The prices were reasonable and I also got free delivery and some parfume samples
Company replied
It came late due to an issue and I had to contact you myself, but everyone I talked to was friendly and helpful. Once the issue was clear, you kept me updated on when my order would come and what my o... See more
Company replied
Perfumes are life of any person it gives us confidence and maturity in public
Company replied
Company details
- Perfume Store
- Barber Supply Store
- Cosmetics and Perfumes Supplier
- Gift Shop
- Hair Product Store
- Health and Beauty Shop
About Parfumerie.nl
Written by the company
Parfumerie.nl: Al meer dan 30 jaar dé online specialist in luxe en service.
Wij maken beauty toegankelijk en inspirerend. Bij ons vindt u niet alleen een zorgvuldig geselecteerd assortiment van topmerken, maar ook de persoonlijke aandacht die u verdient.
Waarom klanten voor ons kiezen:
- Snelle levering: Uw favoriete producten snel in huis.
- Gratis samples: Luxe extraatjes bij elke bestelling.
- Ervaring & Vertrouwen: Al ruim 30 jaar uw partner in geuren en verzorging.
Ontdek de nieuwste geuren en geniet van een vleugje luxe in het dagelijks leven.
Waarom kiezen voor Parfumerie.nl?
Written by the company
- Onze missie
- Wij maken luxe parfumerie en verzorging toegankelijk voor iedereen, met focus op kwaliteit, service en inspiratie.
- Ruime keuze
- Een zorgvuldig geselecteerd assortiment van topmerken, van iconische klassiekers tot de nieuwste geuren.
- Persoonlijke service
- Altijd bereikbaar voor vragen en advies. Elke bestelling krijgt een persoonlijke touch, inclusief gratis samples.
- Snelle levering
- Voor 23:59 besteld, morgen in huis. Gratis verzending vanaf €30.
- Betrouwbaarheid
- Al meer dan 20 jaar een vertrouwd familiebedrijf met duizenden tevreden klanten.
Authenticiteitsgarantie
Altijd originele parfums en beautyproducten, direct van de officiële merken. Gegarandeerd echt of je krijgt je geld terug.
Bij Parfumerie.nl ben je verzekerd van originele parfums en beautyproducten, altijd afkomstig van officiële merken en leveranciers.
Wat je van ons mag verwachten:
- Alle producten zijn 100% authentiek.
- Op verzoek kun je een certificaat van echtheid ontvangen.
- Strenge controles zorgen dat namaak geen kans krijgt.
Niet tevreden? Geld terug.
Twijfel je aan de echtheid, dan kun je binnen 100 dagen retourneren voor volledige terugbetaling. Wij schakelen de fabrikant in voor extra controle.
Voorwaarden
- De garantie geldt voor alle producten.
- Retouren moeten in originele staat en verpakking zijn.
- Retourkosten zijn voor eigen rekening, tenzij sprake is van namaak.
Zo ben je altijd zeker van kwaliteit, authenticiteit en vertrouwen.
Contact info
Damstraat 27, 1012JL, Amsterdam, Netherlands
- 085 - 130 5692
- klantenservice@parfumerie.nl
- www.parfumerie.nl
Gratis samples bij je bestelling?
4.7
Excellent
29K reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammers
I was searching for a perfume and then I left the site. I received an email with discount on this, but when I finished the order it was charged the original price. It was a scamming offering me a price then putting it in the original price when I paid.
January 2, 2024
Reply from Parfumerie.nl
Update
The price you saw was excluding the tax.
But when you ordered you saw the correct price including tas.
As coulance we paid back (5 Euro) most of the diffrence.
Hope your satisfied with this solution.
Kind regards,
Team Parfumerie.nl
////////////////
Well why dont you email us about this?
We can check what's happened here, and solve it for you.
Kind regards,
Team Parfumerie.nl
First and also the last time.
First and also the last time, I placed an order but received a wrong gift, customer service only said sorry, the gift was no longer available, offered no sort of compensation. Website not updated, I would not have bothered to purchase from this site as other webshops also have competitive prices as theirs, it was only because of the gift indicated that made me order from this site. I returned the item at my own cost, 5,95 euros, they charged 3,13 for Klarna payment ( I always prefer this mode of payment when ordering for the first time on a site). I don't mind the few euros I lost, sometimes it's simply about principle.
January 2, 2024
Unprompted review
Reply from Parfumerie.nl
Good afternoon,
Thank you for your review. How annoying that things turned out this way. We will take this up with customer service. If you wish we can offer you a replacement gift. If you would like this, please let customer service know. They will take care of it.
With kind regards,
Mixed feelings
The ordering process and the delivery went very smoothly. However, everywhere on the website, it was stated that one should receive a Dior gift when purchasing Dior products for 150 euros or more. When I received the order, this gift was nowhere to be found.
It's, of course, not even about the gift itself but more the fact that the things written were untrue!
December 14, 2023
Reply from Parfumerie.nl
Good morning.
Thank you for your feedback. How annoying that the gift was not included. Perhaps something went wrong. You can contact customer service to check this.
With kind regards,
Reply from Parfumerie.nl
Good afternoon,
Thank you for your positive review. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.com
The delivery was quick the product was…
The delivery was quick the product was definitely genuine and i got a lot of freebies with it which is always nice
December 16, 2023
Reply from Parfumerie.nl
Good afternoon,
Glad to read that you are satisfied with us and that the package was delivered quickly. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.nl
I dont recieve track en trace yet
I dont recieve track en trace yet
i order 2 days ago,, i contact costumerservice no answer yet,,
i click the 1 star here, i read all of them,, i hope this will not happen to me,,, so i write a review here,,, i notice you answer here than email, ,
Let me know where is my order, thanks ,,, i will update this if this is good webstore and gv you a good star,, this is my 1st time i order this year to you,,
December 22, 2023
Unprompted review
Reply from Parfumerie.nl
Good afternoon,
Thank you for your message. We have just checked with customer service and they indicate they responded to your email this morning.
Regards,
Team parfumerie.nl
Competitive prices
Competitive prices, super fast delivery, extra gift included in package
December 12, 2023
Reply from Parfumerie.nl
Good afternoon,
Glad to read that you are satisfied with us and that the package was delivered quickly. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.com
Reply from Parfumerie.nl
Goodafternoon,
Good to hear that you are satisfied with the parfume. We wish you all the best with your purchase and we hope to see you back someday,
Love,
Team parfumerie.nl
Reply from Parfumerie.nl
Good afternoon,
Glad to read that you have had good experiences with us and that you recommend us. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.nl
i bought Hugo Boss Pacific and it was…
i bought Hugo Boss Pacific and it was very weak. Clearly wrong..the 1 time use testers though are the real deal (sadly)
December 13, 2023
Unprompted review
Reply from Parfumerie.nl
We only sell original and genuine products from official suppliers. Your claim that it is not real is unfortunately not true.
Very good price and quick delivery
November 30, 2023
Reply from Parfumerie.nl
Good afternoon,
Thank you for your lovely review. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.nl
Reply from Parfumerie.nl
Good afternoon,
How nice to read that you are happy with us. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.nl
Reply from Parfumerie.nl
Good afternoon,
Glad to read that you are satisfied. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.com
I didn’t get one time from the list
November 23, 2023
Reply from Parfumerie.nl
Good afternoon,
Thank you for your message. What do you mean I didn't get one time from the list? If there is anything with your order please contact customer service at klantenservice@parfumerie.nl
Regards,
Team parfumerie.nl
Thank you to you and Shiseido
Thank you to you. I can always find my favourite products cheaper than the market. And Shiseido is a perfect brand ❤️
November 22, 2023
Reply from Parfumerie.nl
Good afternoon,
Glad to read that you are satisfied. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.com
The package arrived quickly
The package arrived quickly, securely packaged and exactly what I ordered. I will order more. Thank you
November 19, 2023
Reply from Parfumerie.nl
Good afternoon,
Thank you for your lovely review. Enjoy your purchase and hope to see you soon.
Love,
Team parfumerie.nl
TERRIBLE EXPERIENCE
I recieved leak perfume bottle,i contact CS they respond me back once after sending the pictures, the customer service became so difficult, I contacted them again n again n again,I already have sent the item back, and they recieved it according to the track n trace after that they asked me to send the bar code receipt but till today, I have not received the refund yet. It has been more than two months now.
I have never seen such bad customer service in my life, no response to so many emails and I can understand the pain of all of you who have reviewed here regarding customer service.
September 20, 2023
Unprompted review
Reply from Parfumerie.nl
Good afternoon,
Thank you for your message. How annoying that this happened. There has been a prolonged outage in the mail which prevented communication with customer service. Perhaps you can resend the mail so they can pick this up again.
Apologies for the inconvenience.
Kind regards,
Super!!!!!
October 26, 2023
Reply from Parfumerie.nl
Goedemiddag,
Leuk om te lezen dat alles super is. Veel plezier met uw aankoop en hopelijk tot ziens.
Liefs,
Team parfumerie.nl
Very fast and good delivery
October 25, 2023
Reply from Parfumerie.nl
Good afternoon.
Good to hear that you are satisfied with our service and good delivery. We wish you the best with the purchase and we hope to see you back someday.
Love,
Team Parfumerie.nl
Reply from Parfumerie.nl
Good afternoon,
Good to hear that everything went well. We wish you all the best with your purchase and we hope to see back someday.
Love,
Team parfumerie.nl
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