Helped avoid queues which would have taken up most of the days. Really impressed with the Restaurants -on our own, we'd probably never even have heard of some of the places. Covered all of the 'mus... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I had a couple of inconveniences when trying to access the Sainte Chapelle and l’Arc de triomphe. They requested the Paris museum pass, which is a completely different pass. I reached out customer ser... See more
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There was a nice combination of activities and meal opportunities to take advantage of. I did the six day plan and still had some activities to do, so would have liked an eight day option. Overall, a... See more
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It is worth the price with the museum pass, experiences and food vouchers included. We enjoyed the museum and free food the most. However, we couldn't enter LV Foundation, which is a bumper. Another P... See more
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Company details
Written by the company
The Paris Pass is the complete sightseeing package for visitors to the city. Holders have access to over 60 attractions at no extra cost, a 2 day hop-on-hop-off bus tour ticket, a comprehensive guidebook and a Metro Travelcard! Popular attractions included are Louvre Museum, Palace of Versailles, Wine Tasting Experience, Notre Dame Cathedral and The Orsay. Discover more and spend less with The Paris Pass! Learn more online...
Learn more about The Paris Pass
Written by the company
- SAVE MONEY!
- The Paris Paris includes entry to over 60 top attractions and a bus tour. It even includes a Travelcard for unlimited use of public transport.
- SAVE STRESS!
- The Paris Pass includes everything you need to explore the city and see the sights. No need to buy tickets everywhere you go.
- SEE MORE!
- The Paris Pass allows you to see more of the city and helps you discover things you didn't know about.
Contact info
Paris, France
- info@parispass.com
- www.parispass.com
4.1
Great
8K reviews
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Everything ran smooth with Paris Pass
Everything ran smooth with Paris Pass. I highly recommend it!
April 8, 2025
Reply from The Paris Pass
Hi Adolfo,
We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.
Regards,
Go City
It’s not worth it at all (pretty expensive)
It’s not worth it at all. There is no possible way you can use it enough to at least cover the money you paid. All the relevant attractions required a reservation and most of them had the same two daily options 10 am and 12 pm or 12 pm and 2 pm; you need at least 3 hours to visit them and transport among them, so basically you can only pick one of the major attractions per day and rush to take as much as you can of the ones that don’t requiere booking. I got the 3 days pass for €214 per adult and we spend about €150 per adult; it’s easier and €128 cheaper to buy your own tickets. The tours meeting points are sometimes not easy go find and the guides are not easy to identify and if you don’t find them they charge “no show fee”. Customer service it’s impossible, I tried to communicate several, SEVERAL times in English and Spanish and they don’t help at all, it’s like talking to a machine always, repeating the same scrip and don’t resolve anything at the time you can a solution you are already back home.
March 15, 2025
Reply from The Paris Pass
Hi Diana,
Thank you for sharing your detailed feedback. We're truly sorry to hear that your experience with the pass did not meet your expectations. We understand how frustrating it can be when things don't go as planned, especially during a trip.
Your comments about the reservation requirements, limited time slots, and difficulty in finding meeting points are very important to us. We will review these aspects to see how we can improve the scheduling and accessibility of our tours. Additionally, we apologize for the inconvenience you faced with our customer service. We aim to provide helpful and responsive support, and it's clear we fell short in your case.
Please drop us a email at: reviews@gocity.com with all your order information so, we can take a closer look at your case and help you with the best resolution.
Regards,
Go City
Guided tours
Guided tours, restaurants, museums and other attractions… You have them all.
April 4, 2025
Reply from The Paris Pass
Hi Camelia,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Saved a lot of money with Paris Pass
Saved a lot of money with Paris Pass. And experienced even more spots that wasn't in the plan. Also save a lot of time without waiting in line.
February 27, 2025
Reply from The Paris Pass
Hi Paul,
We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.
Regards,
Go City
Reply from The Paris Pass
Hello,
This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.
Regards,
Go City
Worth the price!
So many great options for sightseeing, food, entertainment! We did two of the walking tours, and they were fabulous. All of the ‘tasting’ inclusions were so enjoyable: cheese and champagne, macaroons, lunch, breakfast in St Germaine, champagne and dessert… we didn’t buy any lunch or breakfast during our 2-day pass. We just enjoyed the little treats between the other outings and it was perfect. The comedy show was fun, the river cruise at night was nice. Overall, a great way to experience Paris, especially if your time is limited.
February 14, 2025
Reply from The Paris Pass
Hi Jan,
We are beyond thankful for your review and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
Don’t waste your money things you have…
Don’t waste your money things you have to make reservations at you have to do from a 3rd party and create an account. The tickets for Notre Dame is for the outside only you don’t even get to go inside, yet if you don’t show up you get charged 118€ the customer service is horrible you pay more then what you get
January 27, 2025
Unprompted review
Reply from The Paris Pass
Hi Courtney,
We sincerely apologize for the inconvenience you have experienced and fully recognize the frustration it may have caused. While we strive to ensure that every interaction with us is seamless, we acknowledge that this occasion fell short of your expectations.
Reservation is something which is handled by the attraction or the tour operator,every attraction has its own rules and regulations, and we are also bound by them. We will also try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future. When making a reservation, you will need to provide your credit card information to secure your booking. However, you will not be charged unless you do not show up on the scheduled date and time.
However, your feedback is imperative to us and we would like to have a closer look into your case. Please reach out to us on email address: reviews@gocity.com with your order details so, we can assist you with the issue.
Best Regards,
Go City
reservation cancel last minutes - no availability after
I book my reservation for 6 days, the week of Jan 18-23. By Jan 19, we have 3 cancellation, 1 can not rebook - operator error site, 1 no more availability (my reservation is for the 20th and got cancel on the 19th afternoon), the 3rd one got bump from an afternoon reservation to next day morning AM timeslot -need to change alot of my plan.
Contact Go-city - no-help, ask to contact operator - the same that cancel the tours last minute.
Do not buy pass.
Just want to add after reading to Go-city reply: how about your statement on your site - "That’s why we’ve introduced our risk-free guarantees. So no matter what happens, you'll save money on your sightseeing and have a stress-free city break with us.". I have contact both Go-City and ExperienceFirst (the operator) mostly I got to bad so sad from their response.
Another update: they just cancel another reservation of mine, this is a total waste of my money and since they let me use the pass one I can not refund anymore, if only I know.
Hope this will serve as an experience for others.
January 17, 2025
Unprompted review
Reply from The Paris Pass
Hi Phoung,
We extend our sincere apology for the inconvenience caused to you, and we completely understand how frustrated you might be. While we expect every experience that you have with us to go smoothly, this time it was slightly disappointing.
We regret to learn about the unexpected cancellation of your activity and recognize the frustration it may cause. Although there are occasions when unforeseen circumstances necessitate cancellations, it is essential for all attraction providers to inform customers of such changes promptly. At Go City, we provide a diverse selection of attractions to give you alternatives in case an activity is not available. Please contact us at reviews@gocity.com with your order information, so we can look into this matter further and ensure your feedback is taken into account.
Best Regards,
Go City
Great way to experience Paris
Great way to get around Paris and visit sights. Easy to navigate and book tours. Clear instructions and communication
December 31, 2024
Reply from The Paris Pass
Hi Monique,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
Loss of 1 day out of 3 day pass be because of incompetence of customer care
I bought a 3 day Pars Pass which I was supposed to use from 26th December but I arrived late in Paris and hence cancelled my reservation for 26th December. I started using pass from 27th December. The pass expired on 28th midnight because for some reason the cancellation on 26th December was not updated by pass.
I called customer service on 29th December and even provided them the proof of cancellation. They said that the pass will become active in 2 hours but it was not activated. I called them again and it was only after 2 PM it was reactivated.
I told customer care that my entire day is lost because of their technicality and either they should reimburse me for day or give in 1 day pass for another city.
The lady called Nurmala said they can’t help and out of apology they can refund 10% of pass value which was nothing considering my entire day was lost.
Customer care is incompetent and arrogant
December 29, 2024
Reply from The Paris Pass
Hi Rishabh,
We extend our sincere apologies for the experience you had. We work round the clock to provide the best customer service experience to our customers this time it was slightly disappointing.
After reviewing your order details, I can see that the attraction Louis Vuitton VIP Entry Tickets + Foundation History Walk scan your pass for Dec 26, 2024 and your pass got activated 1 day earlier however, after investigating we have removed the scan, but you were un able to use your pass for the last day. Your case is of great importance to us, we will be taking this as a strong feedback and will be sharing your feedback to the attraction and the team and ensuring that the necessary action should be taken so that other customers should not be facing the same issue again in the future. One of our team members will get back to you shortly over the email to address your concern properly.
Best Regards,
Go City
Pass didn’t work for last day.
Pass didn’t work for the entire last of of the 4 I purchased for 9 people!
When I contacted customer service they said they were aware of the issue and it “should” be resolved within a few hours. However, it was not. We lost an entire day in Paris.
December 24, 2024
Reply from The Paris Pass
Hi Jennifer,
Thank you for taking the time to write a review. Your feedback is extremely important to us. It will be used to help identify gaps and improve our service.
Further, We apologized for all the inconvenience once,. We are really sorry to hear that your passes got expired, and you could not use the passes as planned. I would like to inform you that we will take this as a strong feedback and will definitely work on this to improve our services for you and other customers as well. As I can see that one of our team members has already connected with you, and we have shared the team about your issues that you have face. If you still have any further query feel free to drop us an email at: reviews@gocity.com so we can help you with the best resolution.
Best Regards,
Go City
Reply from The Paris Pass
Hi Marijke,
We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
It was nice to have so many options
It was nice to have so many options to choose from, most of everything we wanted to do or sightsee was in there. We wish there was more food options included.
The negative for us was we didn't realize that the museum pass was for less days than we purchased. We bought a 3 day pass and only after purchase did we realize that our museum pass was for 2 days. So we had to cram all our museum uses into 2 days which then made for very full packed days and had to cut some visits short so we could visit the next spot.
October 15, 2024
Reply from The Paris Pass
Hi Lori,
We really appreciate your feedback, and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
Okayish
Was okay booking was difficult and nothing compared to New York pass. I won’t recommend or buy next time.
November 12, 2024
Reply from The Paris Pass
Hi Bano,
We apologized for all the inconvenience once, and we will take this as a strong feedback and will definitely work on this to improve our services for you and other customers as well.
Further, we will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future.
Regards,
Go City
Well worth the money for our 6 day…
Well worth the money for our 6 day Paris Pass. We spent days wandering Paris, museums galore, food, entry into all the main sites and a 2 day Hop on Hop off bus. I would recommend to anyone.
November 12, 2024
Reply from The Paris Pass
Hi Robert,
We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.
Regards,
Go City
The pass expired hours before
The pass expired hours before it should. I payed for 48 hours, so it should be valid for 48h hours, not 40, not 41, not 42... 48 hours.
November 6, 2024
Reply from The Paris Pass
Hi Fhoutine,
Thank you for taking the time to review us. We appreciate your feedback and are very sorry for any confusion regarding the Paris Pass validity.
We have made some changes to our website regarding this information as our goal is to provide great experiences. The Paris Pass is valid for consecutive calendar days. Feedback like yours is extremely important, and we can assure you that your comments will be taken on board.
Warm Regards,
Go City
Great value!
November 1, 2024
Reply from The Paris Pass
Hello,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Great value for the price
Great value for the price. Experienced things we probably would not have known about.
October 21, 2024
Reply from The Paris Pass
Hi Allison,
This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.
Regards,
Go City
Paris Pass or Museum Pass
The Museum Pass aspect was brilliant however we believe the rest of the Paris Pass was not overly beneficial. In retrospect we would just purchase the Museum Pass.
October 11, 2024
Reply from The Paris Pass
Hi Carolanne,
We really appreciate your feedback and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
So fun to try so many things
So fun to try so many things! A little confusing with the Museum pass but enjoyed all my activities!
October 29, 2024
Reply from The Paris Pass
Hi Cheryl,
We really appreciate your feedback and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
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