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The Paris Pass Reviews 

7,801
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers had a great experience with this company. Customers consistently found the product excellent, offering a wide range of attractions and culinary experiences that made exploring the city enjoyable and comprehensive. Many appreciated the convenience and ease of use, noting how the pass helped structure trips and save time by avoiding queues. The accessibility of offers in various locations also contributed to a smooth, stress-free user experience. However, some people mentioned that getting full value for money was challenging, finding it difficult to utilize all included experiences. A few reviewers also encountered issues accessing specific attractions, sometimes requiring a separate museum pass despite being listed. Additionally, careful planning and scheduling were essential to maximize benefits, as time restrictions occasionally did not align with itineraries.

What people talk about most

Value for money

Reviewers mention ambiguous feedback about value for money, with many customers reporting that the pass... See more

Location

Clients share positive opinions on location, finding it helpful for planning trips and structuring their... See more

Product

Customers consistently note positive experiences with the product, with many expressing their love for the... See more

Service

People report ambiguous experiences with service, with many customers enjoying the attractions, tours, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting its ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helped avoid queues which would have taken up most of the days. Really impressed with the Restaurants -on our own, we'd probably never even have heard of some of the places. Covered all of the 'mus... See more

Company replied

Rated 4 out of 5 stars

I had a couple of inconveniences when trying to access the Sainte Chapelle and l’Arc de triomphe. They requested the Paris museum pass, which is a completely different pass. I reached out customer ser... See more

Company replied

Rated 4 out of 5 stars

There was a nice combination of activities and meal opportunities to take advantage of. I did the six day plan and still had some activities to do, so would have liked an eight day option. Overall, a... See more

Company replied

Rated 4 out of 5 stars

It is worth the price with the museum pass, experiences and food vouchers included. We enjoyed the museum and free food the most. However, we couldn't enter LV Foundation, which is a bumper. Another P... See more

Company replied


Company details

  1. Travel Aggregator

Written by the company

The Paris Pass is the complete sightseeing package for visitors to the city. Holders have access to over 60 attractions at no extra cost, a 2 day hop-on-hop-off bus tour ticket, a comprehensive guidebook and a Metro Travelcard! Popular attractions included are Louvre Museum, Palace of Versailles, Wine Tasting Experience, Notre Dame Cathedral and The Orsay. Discover more and spend less with The Paris Pass! Learn more online...

Learn more about The Paris Pass

Written by the company

SAVE MONEY!
The Paris Paris includes entry to over 60 top attractions and a bus tour. It even includes a Travelcard for unlimited use of public transport.
SAVE STRESS!
The Paris Pass includes everything you need to explore the city and see the sights. No need to buy tickets everywhere you go.
SEE MORE!
The Paris Pass allows you to see more of the city and helps you discover things you didn't know about.

Contact info

4.1

Great

TrustScore 4 out of 5

8K reviews

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4.1

All reviews

(7,801)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paris Pass? Strongly recommended!

Easy to use, great guides, and some bypass in the queue lines by using the Paris pass. I definitely recommend it!

October 29, 2024
The Paris Pass logo

Reply from The Paris Pass

Hi Celia,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 5 out of 5 stars

Paris Pass!

We enjoyed using our Paris Pass the 3 times we used it, but would maybe think a little differently if used another time. More bang for our buck.

October 11, 2024
The Paris Pass logo

Reply from The Paris Pass

Hello,

We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.

Regards,
Go City

Rated 5 out of 5 stars

The Pass made it easy to see as much as possible

The Pass made it easy to get tickets, also did inspire us to visit even more than planned

October 22, 2024
The Paris Pass logo

Reply from The Paris Pass

Hi Romy,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 5 out of 5 stars

Great option Paris pass

Great option Paris pass, I could access many experiences

October 21, 2024
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Reply from The Paris Pass

Hi Dann,

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 4 out of 5 stars

I would TOTALLY recommend the Paris…

I would TOTALLY recommend the Paris Pass. Although it was a bit confusing with both the Paris pass and Museum pass (which is included and needed for some venues and not others) With some strategy and planning, the Pass will allow you into EVERYTHING you want to do. (even jump the line in some instances) The locations for the extra snack experiences are perfect when you're ready for a break and the food is fantastic. Definitely find time in your schedule for some tours as the guides are wonderful. There are so many fantastic things to do with the pass!

October 25, 2024
The Paris Pass logo

Reply from The Paris Pass

Hi Amy,

We really appreciate your feedback and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 3 out of 5 stars

Good if you don't know what you want to do

While there was value in it, most of the things were covered by the museum pass and then the other things didn't make up the cost difference. If the other things were better then perhaps it would be worth it, but just spending the money over the cost of the museum pass on things you actually want to do would be much more worth it.

October 22, 2024
The Paris Pass logo

Reply from The Paris Pass

Hi Steven,

We really appreciate your feedback and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 4 out of 5 stars

We saved a lot

We saved a lot on admissions and enjoyed some wonderful meals. Using the Big Bus was helpful. It was hard to make reservations but, since I am elderly and was using a cane, The Pass often helped me to go to the head of the line.

October 25, 2024
The Paris Pass logo

Reply from The Paris Pass

Hi Christy,

We really appreciate your feedback and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

worth it!

Made exploring Paris’s museums so easy and affordable!

October 21, 2024
The Paris Pass logo

Reply from The Paris Pass

Hi Michelle,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 3 out of 5 stars

What I disliked

What I disliked: 3 reservations out of 5 have been cancelled by Expérience First, I was able to reschedule only one. Otherwise, everything was ok.

October 21, 2024
Rated 5 out of 5 stars

Totally worth the money if you plan it…

Totally worth the money if you plan it accordingly! i planned our days based on location and ended up saving roughly 337.00 Euros! Didn't have any issues using it at all

October 4, 2024
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Reply from The Paris Pass

Hi Randi,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Great attractions and easy to use!

We did the 3 day pass and really packed our days full of all the attractions! If you’re able to fit in a lot, this pass is worth it. The wine tasting in Caves de Louvre was one of our favorites.

October 21, 2024
The Paris Pass logo

Reply from The Paris Pass

Hi Emily,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Wonderful pass

I got the 6 day pass, it was perfect to give me direction on what to do in this beautiful city. The food experiences are worth it alone! The walking tours were high end and everything was so easy with this pass. I got way more out of it than I paid!

October 21, 2024
The Paris Pass logo

Reply from The Paris Pass

Hi Amber,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 2 out of 5 stars

Had problems using the museum pass

Had problems using the museum pass. Otherwise, was just able to get even with the amount I spent.

October 21, 2024
The Paris Pass logo

Reply from The Paris Pass

Dear Customer,

We are sorry to hear that your experience with the Paris Museum Pass was not optimal. The pass can be downloaded from the homepage of your Go City app and is used to access the city’s public museums. For other attractions, the Go City pass must be presented.

We hope you still enjoyed your stay in Paris with the pass. Wishing you a wonderful holiday season.

Best regards,

Rated 5 out of 5 stars

The Paris Pass made my planning so much…

The Paris Pass made my planning so much easier and provided me experiences I would never have had without it. We especially enjoyed the tour and food options! Definitely got my money’s worth!

October 21, 2024
The Paris Pass logo

Reply from The Paris Pass

Hi Lori,

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 1 out of 5 stars

We bought three day Paris passes

We bought three day Paris passes, which we later refunded due to one of our friends not being well enough to go out and about. However we were told we could not refund the museum pass that came with the Paris passes. We went to the Louvre expecting entry with these passes and were told we only had one Paris museum pass that worked even though we had bought three Paris passes. When we tried to call customer services I have never in my life had such bad customer service. The man was extremely unhelpful, he spoke to me for 30 minutes to then tell me that the order number I had given him he couldn’t even find … awful experience from start to finish

September 8, 2024
Unprompted review
The Paris Pass logo

Reply from The Paris Pass

Hi Alex,

Thank you for taking the time to review your visit. This is important feedback and we appreciate it. We're terribly sorry to hear about this experience with us and would like to look into it further so we can rectify. As we can't seem to locate your order details, would you be able to email them to us at reviews@gocity.com please? We look forward to connecting with you soon.

Warm Regards,
Go City

Rated 5 out of 5 stars

Everything worked perfect

Everything worked perfect. No problems at all. Everybody was on time. Easy to reserve. Would buy it again, also for other cities.

August 28, 2024
The Paris Pass logo

Reply from The Paris Pass

Hi Julia,

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

The Paris Pass provides many options…

The Paris Pass provides many options for experiences, and is economically feasible.

August 22, 2024
The Paris Pass logo

Reply from The Paris Pass

Hi Lisa,

We are beyond thankful for your review, and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 4 out of 5 stars

The pass and app are great!…

The pass was great and the app made it easy, I deducted one star because the seperate museum pass was an extra step but otherwise it was great!

August 22, 2024
The Paris Pass logo

Reply from The Paris Pass

Hi Rebecca,

We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Great Value for Paris Party of Five

We bought Paris Passes for a party of 5. We enjoyed the variety of activities: museums, monuments, breakfasts, wine tastings, walking tours, all of it. Choose a several day pass and organize your activities each day by neighborhood, that's what we did: a day in the Latin Quarter, another in Montmartre, and so on. Great value for all the stuff we saw and we could always skip the lines because we had tickets.

August 21, 2024
The Paris Pass logo

Reply from The Paris Pass

Hi Julian,

We are beyond thankful for your review, and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Memorable experience…

I really enjoyed the wine and cheese tasting.

August 21, 2024
The Paris Pass logo

Reply from The Paris Pass

Hello,

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

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