Park Cameras Reviews 17,938

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,489 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff who make interactions pleasant and efficient. Many reviewers are impressed with the quality of products, often finding items in better condition than described, sometimes even appearing brand new. The delivery service is frequently mentioned as quick and reliable, with many orders arriving the very next day, well-packaged and secure. People also appreciate the competitive pricing, often finding deals significantly better than other retailers. However, some customers experienced issues with delivery not meeting the promised timeframe, despite ordering for next-day arrival. A few others also felt that a product they received was unfit for its intended purpose, leading to dissatisfaction with the purchase.

What people talk about most

Product

Clients share positive opinions on product, often praising the immaculate condition of used items, with some... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, fast, and... See more

Price

Reviewers mention positive feedback about price, consistently finding competitive rates and excellent value.... See more

Quality

People report positive experiences with quality, often describing items as brand new, immaculate, or in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Park Cameras were absolutely great. Very quickly valued the cameras we wanted to sell and answered all our questions along the way. Arranged for a DPD pick up, which happened very swiftly and inspecte... See more

Rated 5 out of 5 stars

I really can’t speak highly enough about the service I have received from Park Cameras. I wasn’t completely sure which lens I needed, so I emailed for advice and I got an immediate and very helpful re... See more

Rated 5 out of 5 stars

Absolutely amazing quick delivery. I was due to go away to take shots at bird reserves in Somerset and 3 days before my cameras shutter curtain gave up. The Canon 90d that I ordered was packed and sen... See more

Company replied

Rated 5 out of 5 stars

Really pleased with my purchase of a second hand camera lens which was in excellent condition. Delivery was quick. Before purchasing I asked for some advise via email and promptly received a reply. Pa... See more

Company replied


Company details

  1. Photo Shop
  2. Binoculars Store
  3. Camera Store
  4. Electronics Company
  5. Photo Lab
  6. Telescope Store

Written by the company

Park Cameras is the UK's largest independent photographic retailer, with an easy-to-use online shop and two huge stores in Central London and West Sussex. Since 1971 we've been offering unbeatable service and the best prices to photography & video professionals and enthusiasts nationwide.


Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Could not fault the service provided…

Could not fault the service provided when selling my lens. Quick turnaround and good price given compared to other companies. Would definitely use Park Cameras again.

May 8, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Hello Katie
Thanks for your review we aim to be as competitive as possible when buying in USED equipment, we are delighted you are happy the service.

Chris and Used Team

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Have used Park Cameras previously to buy used equipment and also to sell a lens. Each time it’s been easy and positive. Instant quote for my lens this time I sold with them which wasn’t downgraded when they received the lens as some companies do. All dealt with so quickly and efficiently would definitely recommend to anyone buying or selling used camera equipment

May 8, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Hello Nicola

Thanks for your review we aim to be as competitive as possible and deliver good value for money on all our USED equipment, we are delighted you are happy with your purchase.

Have a nice day

Chris and Used Team

Rated 5 out of 5 stars

Very Happy

They were so helpful i made a mistake when ordering telescope the.gentleman was very kindcandvhekpful and sorted it in minutes. The item i ordered wa awaiting stock they didnt know when it would be but theyd keep me updated so was very happy as no rush. Few days later its on its way. Highly recommend them

May 2, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Hello Karen

It’s great to hear about the service you received, thanks for taking the time to leave us a review and we look forward to hopefully helping again in the future.

Gosia and CC Team

Rated 4 out of 5 stars

slight hitch with my ordering,but…

slight hitch with my ordering,but quickly sorted by Parkcamers staff.So well done to all.

May 4, 2026
Park Cameras logo

Reply from Park Cameras

Dear Michael

Thank you for your feedback. I'm glad to hear our team managed to resolve the issue with your order .
Have a lovely day .

Gosia and CC Team

Rated 5 out of 5 stars

Very positive experience with selling…

Very positive experience with selling my sony lens

May 7, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Hello Kamil
Thanks for your review we aim to be as competitive as possible when buying in USED equipment, we are delighted you are happy the service.

Chris and Used Team

Rated 3 out of 5 stars

Camera was ordered for next day…

Camera was ordered for next day delivery but this never happened and it arrived late the following day.
despite being ordered next day delivery. excuse was conditions in my area. It was some of the best weather this year so far.

Camera was in good condition though as described

May 4, 2026
Park Cameras logo

Reply from Park Cameras

Dear Andrew
Thank you for your feedback.

We’re glad to hear the camera arrived in good condition and as described, though we’re sorry it didn’t arrive on time.

Once the item has been dispatched, the delivery is handled by the courier, we have flagged this to the courier company as we know next day delivery is important to our customers, thank you again for your comments.

Gosia and CC Team

Rated 1 out of 5 stars

Traded my old camera for a more compact…

Traded my old camera for a more compact one. In-shop treatment and purchase experience was excellent.
BUT....
I was recommended and provided with a camera as "the nearest competitor" [my words] to its Sony counterpart
that has proven to be completely incorrect guidance.

Image clarity is very poor. Subsequent enquiry by phone suggests this is a known issue with that product.

I have requested to to return the camera and recover my trade-in cash only to be told:

* The 2 week return period has expired
* The 30 day fault return policy has expired.

So, I have received a product that (used or not) is unfit for the purpose for which it was sold and for which I have purchased a spare battery, charger and manual.

Needless to say, I am not impressed. This company has cost me quite a lot of money and, as a decent honest customer, I really resent it.

March 28, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Dear Alan,

Thank you for your feedback regarding your recent experience with Park Cameras.

I have emailed you today to request some additional information about the issue so that we can investigate this further.
Thank you in advance

Gosia and CC Team

Rated 5 out of 5 stars

The items look excellent quality and…

The items look excellent quality and fit the camera very well. They were very well packed also. I can well recommend this company.

May 4, 2026
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Bought a used Z9 last Friday

Bought a used Z9 last Friday, the service was perfect, Jamie L was super helpful. I had to go back as unfortunately the camera wouldn't charge the battery. Battery was replaced with a new one straight away, tested working and I couldn't be more grateful for the service I received. Wish all companies were like this.

May 1, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review, I will pass your comments on to Jamie, he will be delighted that he was able to help and also sort out the battery problem.
Michael and Burgess Hill team.

Rated 5 out of 5 stars

Very happy first time customer of Park Cameras

First time customer of Park Cameras and they will now probably be at the top of my list for future purchases.
Prices are excellent, some of the kits they put together, e.g. the Fujifilm X-T50 and XF 23mm f2 that I bought, are at absolutely fantastic prices. I only saw one other retailer with anything close to Park Camera's prices.
They also had stock available when everyone else had run out, or only had the Fujifilm pre-prepared kits available, not the packages that I was after.
Delivery service is excellent, ordered first thing in the morning and arrived the next day without any problems.
Communication by email was timely and accurate.
Yes, I would highly recommend Park Cameras to friends, family and anyone else looking for camera gear.

April 16, 2026
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Excellent Service

I placed my order online but had to telephone Park Cameras to make a correction and they couldn't have been more helpful. I placed the order on a Friday afternoon and it arrived as promised first thing Monday morning. Excellent service.

April 17, 2026
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review and feedback, it is very much appreciated :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Great customer service…

Had to call customer service, and they were extremely kind, efficient and helpful… I solved the problem myself, and when I called them back, they were again kind and generous in their comments. Would use again.

May 4, 2026
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Superb Quality Item

Having already bought a f4.5-5.6 100-400 I L USM, I needed a one for all lens.

So when I saw the 24-70mm lens I had to have that too.

It’s supplied as used but looks brand new!

May 4, 2026
Park Cameras logo

Reply from Park Cameras

Thanks for the review, it is much appreciated.
Chris & Used team.

Rated 5 out of 5 stars

Always a great experience

I’ve used Park Cameras multiple times in the past and it has always been a really good experience. Their service has been reliable, the ordering process is straightforward and my items have always arrived quickly. Shipping times have been fast, and they use reliable couriers which gives that extra peace of mind when ordering camera equipment and optics. Overall, I’ve been really happy with every order and would definitely recommend Park Cameras to others!

April 27, 2026
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Poor customer service

Happy with the service thank you

May 2, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Dear Fenton,
Thank you very much for providing the additional information.

Our IT department has conducted an in‑depth review of all communications we received over the past two months. Unfortunately, they were unable to locate any emails from the address you provided.

Could you please forward a copy of the original email to our main address at sales@parkcameras.com please.

Thank you in advance.

Gosia and CC Team

Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery and useful to know that I can contact customer services if needs be.
Very pleased with my purchase!

April 27, 2026
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look