Parkgate Mobility Reviews 

2,271
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 455 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, caring, and extremely helpful, often going above and beyond to assist with specific needs. Many highlight the exceptional customer service, noting staff knowledge, patience, and ability to provide tailored advice without pressure. The overall service and product quality are consistently described as excellent, providing stress-free experiences and suitable equipment that enhances independence. However, some people were dissatisfied with staff professionalism, describing interactions as cold, scripted, or disrespectful. These customers reported instances of staff making insensitive comments, not listening to needs, or lacking empathy during service.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as helpful, friendly, and... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, helpfulness, and... See more

Product

Users describe positive interactions with product, often highlighting the helpfulness and knowledge of staff... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, patient, and... See more

User experience

People report positive experiences with user experience, often describing interactions as relaxed, pleasant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional and caring when purchasing a mobility scooter to give me back my independence. Ian was lovely, he helped choose and explained what would suit me. Talked us through and demonstrated how to... See more

Company replied

Rated 5 out of 5 stars

What can I say lost all hope of getting my mum a recliner to suit her needs then Parkgate mobility you smashed it out the park Sheila and myself cannot thank rhys and Richard enough for going out of... See more

Company replied

Rated 5 out of 5 stars

Wayne attended today and showed lots of knowledge. He was friendly, reassuring and knew the issue as soon as he started testing. Wayne showed what component had failed and repaired the defect quic... See more

Company replied

Rated 5 out of 5 stars

Darren was super helpful in finding the right chair for me. He explained the specs of the chairs I tried in detail, didn't try and upsell me but found what worked for me. I found everyone I encountere... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Information provided by various external sources

Parkgate Mobility is a multiple award winning retailer of mobility equipment. We also offer servicing and repairs on mobility scooters, stairlifts and other mobility aids.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,271)

419 reviews in the last 12 months

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Rated 5 out of 5 stars

Wayne came out today to repair my TGA…

Wayne came out today to repair my TGA Breeze S4 front end after having an accident. He had done an amazing job couldn't really tell I had an accident in it. Not only that Wayne also went that little further and attended to the tracking and the rear shocks and now my scooter rides a lot smoother and turns a lot better. Thanks Wayne for your hard work safe journey home

May 6, 2026
Unprompted review
Parkgate Mobility logo

Reply from Parkgate Mobility

Thankyou Pete for your lovely review. So glad to hear Wayne got you sorted, going that little bit further to make sure you could get out and about safely. We will pass on your gratitude , as our staff love the customer feedback.

Rated 5 out of 5 stars

Amy at Armthorpe Doncaster

Amy was very knowledgeable about all the products I was looking at and really helped me choose what was right for me. She didnt make me feel like I was just another sale and she didnt rush me or make me fell pressured into making a purchase.

May 5, 2026
Unprompted review
Parkgate Mobility logo

Reply from Parkgate Mobility

Thankyou Kel, we appreciate your review, with reference to visiting Amy in our new store. All our staff pride themselves on empathy and patience when dealing with customers, and Amy obviously did this. We hope to see you again and wish you well.

Rated 5 out of 5 stars

Wayne Gave Great Service

Wayne called today to replace the ignition lock on my wife's mobility scooter. He was very friendly and helpfull. The repair was completed quickly. We are very pleased with the service received.

May 5, 2026
Unprompted review
Parkgate Mobility logo

Reply from Parkgate Mobility

Thankyou Peter for your lovely review. We are glad Wayne sorted your wifes ignition quickly and efficiently . We will pass on your feedback to Wayne.

Rated 5 out of 5 stars

Staff very helpful and guided us…

Staff very helpful and guided us straight to the wheelchair we were after. Very knowledgeable of how the wheelchair works.

May 2, 2026
Unprompted review
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Reply from Parkgate Mobility

Thankyou for your review Robert, could I ask which store you visited, as I can pass on your feedback to the appropriate staff

Rated 5 out of 5 stars

Me and my wife spoke to Helen and Keith…

Me and my wife spoke to Helen and Keith at Park gate regarding purchasing a scooter to help me get around due to joint problems. Both Helen and Keith were very helpful, pleasant and very informative regarding which scooter would be suitable for me. I ended up buying a Scooter from Park gate and the service from Helen and Keith made the purchase a great experience. 🙂

May 1, 2026
Unprompted review
Parkgate Mobility logo

Reply from Parkgate Mobility

Thankyou Philip, for your lovely review. Lovely to hear Keith and Helen , both made your experience memorable. We hope you are enjoying getting out and about on your new scooter, and we are always here if you need us . We will pass on your feedback to them both.

Rated 5 out of 5 stars

Mobility support

Called in by off chance today, for the mother-in-law to look at a new motorised riser, recliner chair. After testing a few with Keith's advice. She chose one & then moved in to a new walker for herself.
She seems highly satisfied with everything & arranging a speedy delivery.

April 30, 2026
Unprompted review
Parkgate Mobility logo

Reply from Parkgate Mobility

Thankyou Paul for your lovely review, and hope that your mother in law is making the most of her new chair and walker. We will pass on your kind words to Keith. Thanks again

Rated 5 out of 5 stars

been to store in Castleford

been to store in Castleford, and spoke with Keith.
I found him helpful and omformative about the mobility scooters on sail, and so pleased with hus help I bought one there and then.
it's easy to dismantle and fits in the boot of the car so it ticks all the boxes.
would recommend to anyone looking for a mobility scooter

April 30, 2026
Unprompted review
Parkgate Mobility logo

Reply from Parkgate Mobility

Thankyou Terry for your review. As a company , we pride ourselves in informative and helpful advice, without the pressure. something Keith obviously did, it makes the whole experience more satisfying. for the customer. We are so glad you got sorted and are enjoying your new mobility scooter.

Rated 5 out of 5 stars

Time to chat about I wanted.

Time to chat about I wanted.
No pressure.

April 18, 2026
Parkgate Mobility logo

Reply from Parkgate Mobility

Thankyou customer, could you please let us know which store you visited, so as to pass on your feedback to the appropriate staff.

Rated 5 out of 5 stars

Wayne Parkgate mobility

Absolute pleasure to meet Wayne today who fitted batteries then did extra work to establish and get rid of the noise from my scooter. Thorough. Pleasant and professional.
Brilliant work 👏
Completely recommend

April 29, 2026
Unprompted review
Parkgate Mobility logo

Reply from Parkgate Mobility

Thankyou Emma for your lovely review. Our engineers , play a big role in our company , and its lovely to hear that customers not only feel happy with the work done, but done in a professional and pleasant manner. Thankyou for your recommendation, and we will let Wayne know of your lovely comments

Rated 5 out of 5 stars

Mobility scooter

Went to get a mobility scooter for my mum, was attended to by Julie who helped us choose the scooter and explained everything clearly.
Great service would highly recommend.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Rented a scooter for a sprained ankle

I'm only in my 40's and I sprained my ankle and needed to rent a mobility scooter for a few days. I was going on a seaside trip with my family & didn't want to cancel it. I phoned Parkgate Mobility in Wakefield and spoke to Adrian to see if this was possible, and he said it wasn't a problem! Legend! I rented a scooter short-term for a very reasonable price and it saved the holiday! I couldn't have gone without it, as my ankle was very swollen. Adrian was very friendly and understanding and I had a wonderful experience despite my injured ankle! Thanks again, I recommend Parkgate Wakefield to family and friends. I was sad when it was time to give the scooter back!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Wakefield branch

Brilliant help from Adrian in the Wakefield store when I needed to hire a wheelchair at very short notice. He was so helpful, both when I enquired on the phone and when I went to collect. Also, what a fantastic shop with a great range of products. I honestly thought I had an unsolvable problem and can’t thank him enough. Also the hire service is fantastic value.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Superb customer service.

We asked for advice on a problem with a rollator bought from you about 4 years ago. Nick Troke at your Batley shop asked us to leave it with him and he would be in touch. Only half an hour later he rang to say he had fixed the problem and there was no charge. That is superb customer service from a very nice gentleman. I recommend Parkgate to everyone. Well done Nick.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Mobility scooter hire

We regularly hire a mobility scooter from Parkgate Mobility. Sam at the Hillsborough store is wonderful! She always has our scooter charged and ready to go when we arrive and if we have any queries or concerns she is always willing and able to help. It’s lovely to have such good service with a smile.

April 22, 2026
Unprompted review

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