I've had a great experience with Parlez. So much so, that I place another order with them within 2 weeks of each other. The products themselves are of amazing quality. I will definitely be ordering fr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with a hoody having a small rip in it, couldn't clarify whether it was me or it was sent like that. They team was so nice and responded quickly, were able to resolve the issue swiftly, ve... See more
Company replied
I’ve ordered from Parlez a few times now, and they never disappoint. Every item I’ve bought has been fantastic quality great fabrics, excellent craftsmanship, and top-tier design. The fit is always s... See more
Fantastic service, brilliant products, discovered Parlez a few years ago and not looked back since.
Company details
Information provided by various external sources
Parlez Clothing is a UK brand based in Bristol. Inspired by Streetwear, Menswear & Workwear AW16 Brings you a clean selection of outerwear, Sweats, Tees
Contact info
Croydon Street, BS5 0EB, Bristol, United Kingdom
- www.parlez.co.uk
4.2
Great
131 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great products and shipping service.
August 27, 2023
Reply from Parlez Clothing
Great to hear you are happy with your order and the service you received. Thanks for the review.
Great company
Great selection of clothes and spot on styles for each season. Quick delivery of items. My got to brand absolutely love it.
August 24, 2023
Reply from Parlez Clothing
Loving it! Thank you
Great product and customer service
July 24, 2023
Reply from Parlez Clothing
Glad to hear that you are loving your purchase !
Exceeded Expectations
Fast delivery, amazing quality & a great personal touch.
I have seen Parlez pop up on my socials for a long time, but I am always hesitant to order online from a company I don't know. I have to say that the quality of the t-shirts are some of the best I have had, and I will certainly be ordering from them again.
July 25, 2023
Reply from Parlez Clothing
Thank you so much for taking the leap and giving us a chance! We're thrilled to hear that you had a positive experience with our fast delivery, quality, and appreciated the personal touch.🚀👕✨
Fantastic customer service
Fantastic customer service. Great enterprise company with amazing lines and high quality product. Encore, encore!!
July 21, 2023
Unprompted review
Reply from Parlez Clothing
🙌👕🎉
Great T Shirt that looks even better on
Love the look, feel and impact of my new T Shirt
June 25, 2023
Reply from Parlez Clothing
We're hyped to hear that you love your new T-shirt! Thank you for choosing Parlez. Knowing that you're happy with the look, feel, and impact of your purchase 🙌👕✨
Great company
Great company- recently bought a white fleece and absolutely love it. Been a customer for over 5 years and will keep coming back!
June 28, 2023
Unprompted review
Reply from Parlez Clothing
Thank you so much for being a loyal customer for over 5 years! We're incredibly grateful for your continued support and thrilled to hear that you love the white fleece you recently purchased.
Quick delivery
Quick delivery, good quality items. Speed of returns/exchange process excellent.
May 25, 2023
Reply from Parlez Clothing
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our quick delivery, good quality items, and efficient returns/exchange process.
Ensuring a smooth and hassle-free shopping experience for our customers is always a top priority. We're delighted that you found our returns and exchange process to be efficient, as we understand the importance of resolving any issues promptly and to your satisfaction.
If there's anything else you'd like to share or if you have any further questions or requests, please don't hesitate to reach out. We're here to assist you and make your shopping experience as enjoyable as possible.
Good luck if you have an issue with an order
I have been a loyal Parlez customer over the past few years, buying countless items of clothing from them. However I have been completely deterred from ever purchasing from them again. I received my purchase and after wearing it 3-4 times, the inner elastic cord had snapped. I wrote them an email on 19th March explaining how I didn’t believe this should happen and if a replacement could be sent, which I have yet to have a response to. I then contacted the Instagram account where I had a couple of messages back and forth explaining how their customer emails have been going to their junk. After answering a couple of their questions, my last message has been ‘Seen’ and totally ignored. The least I’d have expected was some kind of decent communication about my problem. But it’s like I am purposely being ignored.
March 19, 2023
Unprompted review
Reply from Parlez Clothing
Hi Robert
Thank you for taking the time to leave a review.
Firstly, we would like to offer a sincere apology and take a moment to reassure that this is a genuine communication breakdown and not any attempt to ignore you.
In this instance we would typically contact you by email to discuss how you would like this resolved but it seems that the communication between us is problematic.
Due to these communications problems we would like to let you know that we have refunded you for the order immediately due to the problems you have encountered.
Once again, we would like to apologise whole heartedly for the problem with your order and the following frustrations you have encountered and like to reassure you that this is not how we go about things.
Excellent quality clothing that looks…
Excellent quality clothing that looks great; quick delivery and great support. Parlez is now half my wardrobe.
April 14, 2023
Unprompted review
Reply from Parlez Clothing
Wow! Thank you for your amazing review! We're buzzing to hear that you love Parlez clothing and that it has become a significant part of your wardrobe.
Reply from Parlez Clothing
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our service and that you're satisfied with the quality of our clothing.
Top marks for website and delivery
Top marks for website and delivery. XL t-shirts seems really really long and tight. Might want to cater for the bigger build.
March 22, 2023
Reply from Parlez Clothing
Thank you for your feedback! We're thrilled that you appreciate our website and fast delivery service.
We apologize if the XL t-shirts didn't meet your expectations regarding fit. Your feedback is valuable to us as it helps us identify areas for improvement. We understand the importance of offering a variety of sizes that cater to different body types and builds.
Rest assured, we'll take your comments into account as we work to enhance our sizing options. We want all of our customers to feel comfortable and confident in our clothing.
If you have any further suggestions or specific preferences for sizing, please feel free to share them with us.
Reply from Parlez Clothing
Thank you for the fantastic feedback! We're thrilled to hear that you loved our clothes and that our quick delivery met your expectations.
Reply from Parlez Clothing
Thank you for your kind words! We're thrilled to hear that you had a positive shopping experience with us. Our team works hard to ensure that orders are processed swiftly and delivered promptly.
Great clothing but on the website some…
Great clothing but on the website some of the items wouldn't have any size guides or a FIT type eg regular or slim. Besides that the materials seem high quality
February 24, 2023
Reply from Parlez Clothing
Thank you for your valuable feedback! We're thrilled to hear that you love our clothing and find the materials to be of high quality. Providing top-notch products is one of our primary goals.
We apologize for any inconvenience you experienced with the missing size guides and FIT type information on our website. We understand how crucial it is for our customers to have all the necessary details when making a purchase decision. We will definitely take your feedback into account and work on improving our website to include comprehensive size guides and FIT types for all our items.
Your feedback helps us grow and enhance our customer experience, and we genuinely appreciate your support. If there's anything specific you'd like to know about a particular item's size or FIT, please feel free to contact our customer support team. We're always here to assist you and ensure you have a seamless shopping experience.
Once again, thank you! 🛍️👕✨
Excellent quality and style
The order was late on a Wednesday night and the delivery came on Friday morning sooner than expected which is amazing. Overall great brand great product and would definitely recommend
February 24, 2023
Reply from Parlez Clothing
Thank you for sharing your experience with us! We're glad to hear that your order arrived earlier than expected
Quick and safe delivery
Quick and safe delivery. Packaged in brown paper rather than plastic.
January 26, 2023
Reply from Parlez Clothing
Thank you for taking the time to share your feedback with us! We're thrilled to hear that your order was delivered quickly and safely. We also take environmental responsibility seriously, which is why we've opted for eco-friendly packaging using brown paper instead of plastic.
Our commitment to sustainable practices is an essential part of our mission to reduce our ecological impact. We appreciate your support
and contributing to our efforts to make a positive difference for the environment.
If there's anything else we can do to enhance your experience or if you have any suggestions, please feel free to let us know. We're here to provide you with the best service possible, and we look forward to serving you again in the future! 🌍📦✨
Great clothes, great service.
Great clothes. Great customer support. What more to say…
January 21, 2023
Reply from Parlez Clothing
Thank you so much for your fantastic review! We're thrilled to know that you're satisfied with our clothing and that our customer support met your expectations.
Refund process issues
Refund process was not straightforward as the online form crashed and I could not use it again. I then had to email a few times as seemed my emails were going into their spam, but resolved quickly when they realised.
January 6, 2023
Unprompted review
Reply from Parlez Clothing
Hi Matthew
Thank you for your review.
We are really sorry to hear that you are not happy with the experience you have had with Parlez.
We have looked through our customer support inbox and can not find any emails from yourself requesting support from Parlez.
If you need help with the returns process, then please do not hesitate to get in touch on orders@parlez.co.uk or use the contact form on the website and we will get straight back to you
Regards
The Parlez Team
Great handling of missing parcel
Great handling of missing parcel. Prompt responses to emails. Will definitely be ordering again....
December 16, 2022
Unprompted review
Reply from Parlez Clothing
Thank you so much for your review! We're thrilled to hear that we could resolve the issue with your missing parcel to your satisfaction. Providing excellent customer service is our top priority, and we're glad our prompt email responses helped.
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