I've had a great experience with Parlez. So much so, that I place another order with them within 2 weeks of each other. The products themselves are of amazing quality. I will definitely be ordering fr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with a hoody having a small rip in it, couldn't clarify whether it was me or it was sent like that. They team was so nice and responded quickly, were able to resolve the issue swiftly, ve... See more
Company replied
I’ve ordered from Parlez a few times now, and they never disappoint. Every item I’ve bought has been fantastic quality great fabrics, excellent craftsmanship, and top-tier design. The fit is always s... See more
Fantastic service, brilliant products, discovered Parlez a few years ago and not looked back since.
Company details
Information provided by various external sources
Parlez Clothing is a UK brand based in Bristol. Inspired by Streetwear, Menswear & Workwear AW16 Brings you a clean selection of outerwear, Sweats, Tees
Contact info
Croydon Street, BS5 0EB, Bristol, United Kingdom
- www.parlez.co.uk
4.2
Great
131 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Parlez Clothing
Thanks so much for your support and for taking the time to leave a review!
It’s amazing to hear you're a regular customer and a big fan — we really appreciate it. We’ll keep working hard to bring you more quality products and designs you’ll love.
Reply from Parlez Clothing
We’re really happy to hear your trousers arrived promptly and that you’re pleased with how they look. Your support means a lot to us!
Hope to see you back again soon.
Easy to shop
Easy to shop
Clothes came really quick and great quality. Will be buying again
May 28, 2024
Reply from Parlez Clothing
Thanks so much for your kind words!
We’re thrilled to hear you were happy with the quick delivery and the quality of your clothes. We can't wait to have you shop with us again soon!
Love this brands stuff
Love this brands stuff.
Only thing is that I'm a medium but medium can be too small but if I go for large it's pretty oversized. You kind of have to go on what the model is like and wearing. Maybe sizing is something to look at a bit.
April 25, 2024
Reply from Parlez Clothing
Thank you for your feedback and review. Please feel free to contact us via email if you ever have any queries regarding sizing and we will do out best to help you. Much love
An absolute pleasure from start to…
An absolute pleasure from start to finish. The clothes are a joy, incredible customer service & speedy shipping. What's not to love
April 24, 2024
Reply from Parlez Clothing
That's great to hear, thanks for the feedback
I ordered from the website and my tee…
I ordered from the website and my tee shirt arrived within days of my order. No problem at all , great.
April 24, 2024
Reply from Parlez Clothing
Great to hear, thanks for the great review !
Great product again and swift service
Great product again and swift service. Fastly becoming my favourite label in the UK
March 25, 2024
Reply from Parlez Clothing
Thank you for the great feedback. Love it !
Customer Service Team
Disappointing Experience with No Refund or Response.
I am writing this review to express my deep disappointment and frustration with my recent experience. After returning my purchase, I have yet to receive a refund or even an acknowledgment of my return. Despite multiple attempts to contact customer service for updates, my efforts have been met with complete silence.
This experience has been especially disheartening as I am based in Europe, and it appears that international customers might face additional challenges with this company. I strongly advise future customers, particularly those from Europe, to reconsider making a purchase here. The lack of communication and failure to process a refund in a timely manner is unacceptable and reflects poorly on their commitment to customer satisfaction.
It's regrettable that I have to share this experience, but I hope it serves as a caution to others. Dealing with this company has been not only a financial loss but also a considerable waste of time and effort.
Update 12/3.
Hey Customer Service Team,
I just wanted to drop you a quick note to say a massive thank you for how well you’ve handled my recent issue. Honestly, I was really impressed with the way everything was sorted out, and I think it's only fair to let you know when things are done right.
Thanks a ton once again! I’m really looking forward to sticking around and seeing what else you guys have in store.
Greetz!
February 26, 2024
Reply from Parlez Clothing
Thank you for taking the time to leave a review.
We are really sorry to hear you are not happy with the customer service you have received. I have checked our customer service inbox and can not find any emails from your email address or containing the order number you have provided.
Please contact us on orders@parlez.co.uk and we will be able to sort this out for you straight away.
Low quality
Low quality. Bought 2 trackpants of 100 gbp each. Showing holes in a few months
March 9, 2024
Unprompted review
Reply from Parlez Clothing
Hi. Thank you for taking time to leave a review.
We are really sorry to hear you are having an issue with your garments. We would urge you to contact us to discuss the problems and allow us to assist you. you can contact Parlez directly at orders@parlez.co.uk
Excellent Service
Always great service from Parlez and quality is always absolutely banging
February 6, 2024
Unprompted review
Reply from Parlez Clothing
Great stuff, thanks for the great review!
Awful customer service
Returned a faulty item which Royal Mail tracking confirms as received but no acknowledgement from Parlez and no response to my emails. Furthermore, they have sent me a faulty item and have not offered to refund for delivery meaning I am now out of pocket just for receiving a faulty item. Absolute shambles. If I don’t get receive a full refund of all charges by the end of the week, I’ll claim it back via my bank.
Update. Very emotional response from Parlez. Perhaps they should have had a Snickers before replying. Funny how my “one” email gets acknowledged and refund gets processed only after I raise this publicly on Trust Pilot. Why would my initial refund request be raised here rather than with Parlez direct? You’re not fooling anyone. Embarrassing…
January 30, 2024
Unprompted review
Reply from Parlez Clothing
--UPDATE 31/01/2024 --
Thank you for your response. It is not emotional it is factually correct. We take our customer service seriously as we hope the rest of our reviews demonstrate. We are not trying to "fool" anyone we are just highlighting the timeline of events and based on that provide the best possible service we can.... we do not think that is embarrassing.
--UPDATE 31/01/2024 --
Thank you for supplying your information.
We have looking into your order and can see we have received only one email from you and that is today after you have posted this comment.
With regards to your return the warehouse received the item on the 29/01/2024 @10:34am. Your return was then Quality Controlled and processed and you were issued a full refund on the 31/01/2024 @9:42am... less than 48hrs after having received the goods. You have been sent emails throughout this process highlighting the delivery process, your tracking details and your refund status,
To address your comments in you review:
- "no response to my emails" - we received 1 email from yourself which replied to 17 mins after receiving it.
- "sent me a faulty item" - We have Quality Controlled the item and it has been deemed to be not faulty
- "have not offered to refund for delivery" - You have not requested any such refund but of course we are happy to refund you in full as you feel the item is faulty as a gesture of goodwill
- "Absolute shambles" - We are VERY disappointed that you feel like this as we do not feel that we could have acted any quicker in any aspect of this return.
We are a small independent brand and we strive to deliver the best quality product & customer service. We take it very seriously when a customer says we have not met these standards. Whilst we actively request & genuinely welcome all feedback, when we feel the criticism is not inline with the reality of events we do feel that this needs highlighting.
If you have any further questions or we can be of any further help do not hesitate to contact us.
31/01/2024
Thank you for your review. We are sorry to hear about your experience.
We have checked our customer service portal and we have no outstanding emails at all so we are not sure what has happened with your emails. This review is not linked to a specific order so we can not find your details without you contacting us again.
We are of course keen to get this sorted out for you as quickly as possible so if you would like to try again at orders@parlez.co.uk or alternatively we have requested further information from you via this platform so please reply to that. As soon as we have more details form you so we can find your order we will look to get this resolved for you as a matter of urgency.
Great Brand!
Been a Parlez customer for quite a few years now,Really nice good quality clothes and got free next day delivery, top marks as always!
December 27, 2023
Reply from Parlez Clothing
Thanks for the great review!
Reply from Parlez Clothing
Thank you for the feedback, much appreciated.
Reply from Parlez Clothing
Thanks for the review! Great to hear you are loving the garms.
Reply from Parlez Clothing
Thank you for the feedback, much appreciated.
Good Products, Good Service
Good products. Good service. Arrived on time, handled returns well for 1 of the items.
October 26, 2023
Reply from Parlez Clothing
Thanks for the 5 star review. Much Appreciated
Lovely hoody and quick delivery!
September 26, 2023
Reply from Parlez Clothing
Thanks for the review! Great to hear you are loving the hoody.
Reply from Parlez Clothing
Great to hear and thanks for the great review
So impressed
I don't think there's a company with better customer service out there. I was expecting my package yesterday but it wasn't delivered, I emailed Parlez at around 11pm asking if they could help expecting that the answer would be no, or arrive after my package was delivered. They emailed back at 8am the next day.....9 hour response window....What is this witchcraft? Beyond impressed and will shop with them again.
September 15, 2023
Unprompted review
Reply from Parlez Clothing
Great to hear you are happy with the service. We try our best to give everybody the best possible service and love to hear people's feedback. Thanks for the review and the kind words.
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