I've had a great experience with Parlez. So much so, that I place another order with them within 2 weeks of each other. The products themselves are of amazing quality. I will definitely be ordering fr... See more
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Review summary
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Had an issue with a hoody having a small rip in it, couldn't clarify whether it was me or it was sent like that. They team was so nice and responded quickly, were able to resolve the issue swiftly, ve... See more
Company replied
I’ve ordered from Parlez a few times now, and they never disappoint. Every item I’ve bought has been fantastic quality great fabrics, excellent craftsmanship, and top-tier design. The fit is always s... See more
Fantastic service, brilliant products, discovered Parlez a few years ago and not looked back since.
Company details
Information provided by various external sources
Parlez Clothing is a UK brand based in Bristol. Inspired by Streetwear, Menswear & Workwear AW16 Brings you a clean selection of outerwear, Sweats, Tees
Contact info
Croydon Street, BS5 0EB, Bristol, United Kingdom
- www.parlez.co.uk
4.2
Great
131 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Poor Quality item and bad customer service…
Placed an order for a hoodie, sweatshirt and three T-shirts during the Christmas period which took a little while to ship but that’s understandable due to the time of year. Items arrived and all was well until washing and drying the sweatshirt, according to instructions, and noting the print on the rear was already showing signs of wear. Raised this with Parlez on 14th January and still no further forward. Advised Friday 16th that I would like to return and I’ve had no further contact from them. I expect more considering the price of the items and that my responses to their emails had almost been immediate. Won’t be using them again
Update: Parlez have now refunded the poor quality item. Still wouldn’t recommend based on the experience
Update in response to Parlez -
I did not chase a refund. I enquired how I could go about returning an item which was clearly poor quality/faulty.
As a customer I shouldn’t be at the mercy of your factory providing a response. The offer to return or exchange should have been forthcoming from the outset. It was clear from the images provided that the printing on the item was substandard. I do appreciate the refund and gesture to retain the item but I stand by my review.
January 21, 2026
Unprompted review
Reply from Parlez Clothing
We are very sorry for delay with your return. You had asked questions about the performance of an item moving forward to which we advised we were contacting the team for comment. On chasing your refund request we refunded your order within 24 hours of the chase email before you placed this review and have allowed you to keep the garment as a gesture if goodwill. Once again we apologise for any delay this is certainly not what we strive to deliver in terms of customer service.
Had an issue with an item I bought…
Had an issue with an item I bought recently and they responded incredibly quickly to resolve the issue. I was sent a replacement free of charge, received within 5 days of getting in touch. Stellar service - I'll be a repeat customer for sure!
January 16, 2026
Unprompted review
Reply from Parlez Clothing
Thank you for your kind words! We are glad you are happy with the resolution
Quality Service
Received items in good time and in decent packaging. Was refunded promptly when an item was sent back due to wrong size.
December 29, 2025
Reply from Parlez Clothing
Great stuff. Thank you for the feedback
Had an issue with a hoody having a…
Had an issue with a hoody having a small rip in it, couldn't clarify whether it was me or it was sent like that. They team was so nice and responded quickly, were able to resolve the issue swiftly, very good experience
January 9, 2026
Unprompted review
Reply from Parlez Clothing
Thank you for taking the time to leave a review.
No t shirt for me
I bought a T-shirt a little over a month ago. I've written to them several times over the past month, but now I'm not getting any replies and I haven't received my T-shirt. It's a joke.
January 7, 2026
Unprompted review
Reply from Parlez Clothing
Thank you for taking the time to leave a review. We’ve checked our system and can’t find any open cases from customers, nor any open emails relating to an undelivered parcel under your details.
That said, we of course want to resolve this for you as quickly as possible. Please contact us directly at orders@parlez.co.uk
with your order number, and our team will look into this immediately and work to resolve it as quickly as we can.
Reply from Parlez Clothing
Excellent review.
I ordered 2 t-shirts but at the…
I ordered 2 t-shirts but at the checkout I shipped to the wrong address which is my own fault, however I realised this straight away and asked if the address could be changed or even cancelled. I got a reply quite quickly stating it couldn’t due to the process being automated. I feel in these circumstances it should be simple to have an order cancelled. I am now down the price of 2 t-shirts which I will not receive.
November 27, 2025
Unprompted review
Reply from Parlez Clothing
Thank you for your comment, and I’m really sorry for the frustration this has caused.
Our order and dispatch system is highly automated so that we can get parcels out of the door as quickly as possible once an order is placed. In your case, the order had already entered this process and left our building by the time we received your request, which meant we weren’t able to change the address or cancel it.
We do try to limit the chances of address errors by displaying a clear warning at checkout asking customers to double-check their delivery details before completing the order. However, we completely understand that mistakes can still happen.
If the parcel is returned to us by the carrier as undeliverable, we’ll be in touch straight away to arrange the next steps.
Reply from Parlez Clothing
Thank you for taking the time to leave feedback
Way too expensive delivery.
August 7, 2025
Unprompted review
Reply from Parlez Clothing
hank you for getting in touch and for sharing your feedback.
Since the UK’s exit from the EU, deliveries to Germany and other EU countries now incur additional customs, duties, and handling fees that unfortunately increase the overall shipping cost. These charges are set externally by customs and carriers, and are not something we’re able to control.
To make sure everything is clear before purchase, we display all shipping costs, duties, and taxes during the checkout process prior to payment, so customers can review the full price before completing their order.
We completely understand that these additional costs can be frustrating, and we are always looking for ways to offer the best possible service and rates.
True-to-Size Fit, Well Made and Smooth Delivery
I’ve purchased a few T-shirts recently and have been thoroughly impressed with the quality. They’re exceptionally comfortable and well-constructed.
In terms of sizing, I’d recommend ordering your usual size. Both the regular and oversized fits matched my expectations and fit true to what I normally wear. I’m planning to pick up a few more ahead of my late summer holiday.
The ordering process was smooth and efficient. I received regular updates, and my items arrived within just a few days.
July 23, 2025
Unprompted review
Great quality and fresh designs
I've bought about 6 or 7 Parlez t-shirts over the last couple of years and I've found that the quality is so much better than it's competitors and they last longer too. But what I enjoy most about this brand is they're always keeping it fresh in their designs - there's new releases all the time with designs that are easy on the eye but not overstated and always in keeping with the nautical theme. Keep doing what you're doing Parlez, my favourite brand and only a matter of time before more people discover you
July 15, 2025
Unprompted review
Nice clothes but slow…
Nice clothes but slow delivery/refund/replacement service with lack of flexibility. I returned some clothes that were too big and emailed to say I needed the replacement fast for a particular event, got an email saying nothing could be done. I said ok then please just refund. Similarly no effort to expedite or change the process. Now returning items again, as I told them I would, because they arrived too late. Not sustainable and all quite annoying and inflexible.
June 24, 2025
Reply from Parlez Clothing
Thank you for your feedback – we're really glad to hear you liked the clothes, though we're sorry to hear about your experience with our returns and refund process.
As a small business, we work hard to offer a personal and reliable service, but we do have to follow certain procedures to stay sustainable. We’re unable to send out replacement items or issue refunds until the original items are received back with us. This helps us manage stock and avoid losses, something that’s especially important for small businesses like ours.
Larger companies like Amazon often operate with systems that allow them to skip these steps, but this model is only sustainable at their scale – and honestly, it’s not one that works well for smaller or growing brands. That said, we’re always looking at ways to improve what we can offer within our capacity.
We did process your exchange as soon as your return was received, and we’re sorry if the timing didn’t work out for your event. We also note that you are returning the items again and will endeavour to refund those as soon as they are received. We really do try to support our customers wherever possible, and we’ll continue working to improve our flexibility where we can.
Thanks again for your support – it really does mean a lot to small businesses like ours.
Exceptional clothing and customer service
I recently contacted Parlez regarding a button that had been lost from my husband's shirt. Let's just say the customer service was exceptional. They promptly located the shirt and button style, sending a replacement in the post the next day. I am so impressed. The shirt is fantastic quality and a personal favourite of mine. It always helps when the quality of customer service matches the superb quality of the clothing.
June 1, 2025
Unprompted review
Very Disappointed
very disappointed, ordered two tee shirts of similar style FMV £50 each, quality was awful, similar to something you'd get in Primark, send them back and then had to chase for a refund. Obviously then had to pay the return charge, wouldn't recommend.
April 17, 2025
Unprompted review
Reply from Parlez Clothing
Dear Annon
Thank you for your feedback.
We are sorry to hear that you were disappointed with your experience. Unfortunately, we are unable to verify your order details as they have not been provided. We would like to mention that we have received a large number of positive reviews and work hard to produce a product we are proud of — something many of our customers agree with, based on the feedback we regularly receive.
We take all feedback seriously and are always looking to improve, so if you have any genuine constructive comments that could help us further develop our products, we would be pleased to hear from you.
If you would like further assistance or would like to discuss your order in more detail, please feel free to reach out to our customer service team via our website — they will be more than happy to help.
Good service
Stock updates not too reliable.
But quick replies, problem solving team. Keep up the good work.
February 26, 2025
Unprompted review
Reply from Parlez Clothing
Thank you for reaching out. We sincerely apologize for the inconvenience regarding your recent order.
While we do our best to ensure stock availability, sometimes inventory can run out quickly due to high demand, even if an item appears to be in stock at the time of purchase. We completely understand how frustrating this must be and truly appreciate your patience.
Regarding your discount code, we would be more than happy to honor it for you. Please contact us directly, and we will assist you in applying it to a new order.
Once again, we appreciate your understanding and look forward to resolving this for you.
Reply from Parlez Clothing
We’re delighted to hear that you’re happy with both our products and our customer service. Your support truly means a lot to us.
If you ever need any assistance or have any questions, please don’t hesitate to get in touch.
Very happy with the product
Very happy with the product. Good quality, warm, fits me well. 5/5
November 25, 2024
Reply from Parlez Clothing
We’re so pleased to hear that you’re happy with the quality, fit, and warmth of your purchase. It’s great to know it met your expectations — your feedback really helps our team.
We hope you continue to enjoy it, and we look forward to seeing you again soon!
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