Don’t believe them when it comes to receiving money within 10 days, you won’t get it they will give you some excuse. The positive reviews on here appear to be from financial advisors. Oh I wonder... See more
Company replied
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See what reviewers are saying
Great website, functional and easy to use. Superb service levels, calls and emails answered quicker than many better known providers. Large range of investment options to suit a variety of needs.
Company replied
Since moving my account to Parmenion, I have been very pleased with the service they provide. Whenever I have a query, or need information, my phone call is answered promptly, by someone who has th... See more
Company replied
I've found that Parmenian offer an easy to understand, informative and diverse service. Their tools makes it easy to get into investing. Their charges are also low. Obviously investing is for the mid... See more
Company replied
Company details
Written by the company
Parmenion have provided award-winning investment and administration solutions for independent financial advice businesses since 2007. We don’t work directly with investors or meet them ourselves. In the first instance, any issues are best directed to your adviser. However, if you do need to contact us, please email clientservices@parmenion.co.uk or give us a call on 0117 204 7678. We’ll get back to you as quickly as possible.
Contact info
Parmenion Capital Partners LLP, Aurora, Counterslip , BS1 6BX, Bristol, United Kingdom
- 0117 204 7678
- clientservices@parmenion.co.uk
- www.parmenion.co.uk
4.1
Great
53 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Simple to use and great investment for our children’s future
Me and my partner opened a Junior ISA account for my daughter when she was born. We ask friends and family to put money in instead of presents for birthdays and Christmas. It was easy to set up, we were able to invest in ethical investments and the staff have always been really helpful. The investment has done so well we opened an account for our son a few years later when he was born. It’s reassuring to know we’re investing for their future, and they’ll be able to access that money when they turn 18
July 11, 2023
Unprompted review
Reply from Parmenion
Thank you for your recent review of Parmenion. Your comments are very much appreciated and they'll be fed back to the team.
Lost money and charged for managing my…
Lost money and charged for managing my money badly.
Maybe other fund managers are good but this one is not.
June 5, 2023
Unprompted review
Losing my money rapidly & making transfer out difficult.
Losing my money rapidly and getting it transferred out to a cash ISA is proving difficult. They want certified ID to get at my own money. I had to pay the post office to do certification. So I have to pay to transfer my own money out of a company that I never really invested with in the first place. What I did invest in was a PEP with Britannia Finance years ago, and eventually its ended up with Parmenion. My investment has lost 5k in 21 months - and its supposed to be actively managed.
Update October 2023
I did get the money transferred out in the end and Parmenion were helpful in doing that as a result of this review. Moving investments should be a simple single point of contact for customers and I think maybe transferring Cash ISA to Cash ISA may well be in most cases, but beware, transferring a Fund held ISA into a cash ISA is often far from painless!
June 5, 2023
Unprompted review
Reply from Parmenion
Thank you for your review, and we're glad we were able to resolve the issues that you were having. If you have any further questions, or if there's anything else you need, you can contact our Customer Services team on 0117 204 7678 or email clientservices@parmenion.co.uk
Appalling customer service
Appalling customer service. Requested a transfer out on 21February 2023.
Nothing has happened despite phone calls forms etc etc . Don’t seem to know what they are doing.Being given the run around . Am putting in a formal complaint to FCA
March 16, 2023
Unprompted review
Reply from Parmenion
We're sorry to hear you're unhappy with the service you've been provided. Our Complaints Department received your email yesterday and someone will be in touch.
easy to understand, informative and diverse service. Their tools makes it easy to get into investing
I've found that Parmenian offer an easy to understand, informative and diverse service. Their tools makes it easy to get into investing. Their charges are also low. Obviously investing is for the mid to long term, and their managed funds generally perform very well if you don't need to access funds in the short term.
February 9, 2023
Unprompted review
Reply from Parmenion
Thank you for your review!
£50k invested in Dec 2021
£50k invested in Dec 2021 - end June 2022 worth c£43k. Investments can go down! Premium Bonds have done better.
July 1, 2022
Unprompted review
Reply from Parmenion
We're sorry you're unhappy with the short-term performance of your investments. As you rightly say, investments can go down as well as up and past performance is no indication of future returns. Economic and political challenges have meant we have seen quite volatile markets. We strongly recommend you speak to an independent financial adviser if you're worried about investments in the stock market at this time. Our Client Services team will be happy to help if you need any more information. Tel: 0117 204 7678 Email: clientservices@parmenion.co.uk
This company provides extremely poor…
This company provides extremely poor customer service be warned. Unfortunately I took a pension out with this company at the recommendation of my advisor. My advisor retired, parmenion won't deal with me direct, won't recommend another advisor (its against the regulations !) And won't deal with a regulated pension advisor who is not registered with then.
What a joke of a company, typical of the computer says no brigade. It would be funny if they didn't have my money.
Find a pension company who want to communicate with you, I've found out since there are plenty out there, avoid Parmenion at all costs.
Update 30/11/22
I see Parmenion have just commented on the review I posted back in June. If this doesn't say everything you need to know about this company I don't know what does !
6 months to respond to a review !!!
June 8, 2022
Unprompted review
Reply from Parmenion
Update 30/11/22
I understand your frustration with the time it has taken to respond to your review. I hope you can see we are trying to improve our interactions on Trustpilot. Please do not hesitate to get in contact if you have any further queries.
Response:
We're sorry you were frustrated with our service. I understand that our complaints team investigated your concerns and provided a full and final response explaining why we were unabe to uphold your complaint. We're comfortable that we provided sufficient information about how we work as a business, and specifically that we need our clients to have a Financial Adviser who is registered with us to ensure the safe custody of our client's assets. Financial Conduct Authority regulations mean some pension requests cannot take place without professional financial advice and we are not authorised as an organisation to deal with clients directly or to recommend specific advice firms to clients. Websites like moneyhelper.org.uk and unbiased.co.uk may be able to help. If you would like further information, please email complaints@parmenion.co.uk.
DO NOT USE THIS COMPANY IF YOU WANT CONTROL OF YOU OWN MONEY
Don't put your money with them if you want access to it.
We have a large investment with Parmenion and are buying a new Flat. We wanted some out of each of our accounts. It is our Money and we should have access as we want it. They would not process straight away they have to hold a meeting. Then we wanted it paid direct in to the bank to save time. OH NO. they would not do that either the first withdrawal has to be by Cheque. Not only are we subject to postal delays but we have to go to a bank in the middle of a pandemic which we do not want to do but then we have to wait three days for it to clear. If you want control of your money DO NOT USE PARMENION
March 5, 2021
Unprompted review
Reply from Parmenion
We're really sorry you were unhappy with the process of withdrawing from your account. The accuracy and timely processing of these types of requests is of the utmost importance to us and, as we acted promptly and in line with our processes, we were unable to uphold your complaint. Investments are not instant access accounts, and I can understand the frustration with the time it can take to make a withdrawal from an investment. We're glad to hear that your withdrawal has been actioned. If there's anything else you need help with, please get in touch with our Client Services team. Tel: 0117 204 7678 Email: clientservices@parmenion.co.uk
Very poor service from Parmenion
Very poor service from Parmenion, they refused to take my instructions on how to deal with my funds and as a result I lost a lot of money from my pension scheme. Their service levels and portal are not consistent with what they told me in their response. Very poor client service, I won't be using them again, avoid this company at all cost.
And I have recording of them talking between themselves and Informed Pensions that evidence their treatment of me without respect and dignity.
May 5, 2020
Unprompted review
Reply from Parmenion
We're really sorry you've had a bad experience with us. We pride ourselves on providing a high level of customer service and we know our complaints department are in contact with you. If you need anything further at this point, please don't hesitate to email them at complaints@parmenion.co.uk.
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