Société Générale Reviews 

I recently had a meeting with the my advisor Lena Anne M'BIGUINO. She was really helpful with my soggeur d’habitation and all the questions I had regarding my account. Also, I really appreciated that she was kind and had no problem to talk with me in English as I’m an international student.

Did expect to recieve my money, but they sent them back saying that tried to reach to my previous email, which doesnt exist already and a new one was updated one month ago? Can you expalin?

There is no option for zero stars but DO NOT work with these people if u have a choice. The codes don’t work then u have to spend $200 calling to France, being put on hold and given the runaround. Their reps are rude, constantly cut u off and then prove to be completely useless and offer zero help at all. I’ve been trying hard to get my money away from these people but their incompetence is either designed so u can’t or just genuinely incompetent but either way this is a horrible company with a horrible system of operating. Again DO NOT GIVE THESE PEOPLE YOUR MONEY!!

I regret opening my account in société generale, less than a month this bank already crédited 11€20 and another 45€ in the end of the month, the monthly fee is not yet included then the 80 € for opening an account is a lie, nothing yet in my account.

I don't recommend to save your money in an account of Societe Generale. I had there some savings that my ex company paid me and after finishing my contract and asking the refund of my money, the bank kept 71 EUR from the total. And we're speaking about an account that supposely is free, because is for savings. So free that in the end I had to pay 71 euro of fee. It's a shame! Don't save your money there if you want to have them all!

Incompetence and inexistant customer service.
The branch I have contacted to open a bank account, was In Voiron Isère.
Everything seemed good the first day, left a €500 deposit to put in my bank account and then…nothing,
- 7 days later I receive a letter telling me that no bank account has been created and I should come and get my check back minus fees.
- 15 days later I receive another letter giving me my code to activate my account!!!
- 16 days later, another welcome letter informing me that my client number has been given to me at my first appointment (Never!)
- Because I was not sent my client number, I could not log in my account which I got from the incompetent employee called Benedicte that is in charge of my account.
- I ended up being able to login in my account showing… a zero balance, it is now the 8th week that I have “open” my account. My check was cleared 5 weeks ago and no sign of my deposit funds nor any reply from the incompetent Benedicte 🤣
This is my worst experience, I am so used to the American efficiency but here this is pitiful…very sad.
I do not recommend this bank at all 🤣 it is a joke.
Now I need to retrieve my funds before closing this account I was never given a chance to use 🤷🏻

Probably applicable as a local French bank for the last millennium.
As a non-French customer you are forced to get all you in information in French. The bank doesn't offer English documents or use of English on their App.
You spent hunting the same information again and again. Simple promises, such as forwarding new passcodes, are never executed despite many many follow-up calls and promises.
The bank cannot send SMS to non-French mobile phones.
If you are a non-French speaker or citizen, this bank will be a major obstacle.

I have bin trading certificates from societe generale, and suddently they just close them and cant answer why, certificate never opened before next day when i was in loss. I could have sold in break even. Societe generale found a legal way to scam people. I would never recommend any of their products to anyone.

Used to be a great establissment.
But it now full of unhelpfull and unreliable people, selling or dealing with out of date products.

The absolute worst. Your "découvert" expires and they don't notify you. You have to guess what happened and/or call to find out. When you call, they tell you what procedure you can do to fix it but you HAVE to do it in person because nothing can be done online apparently. Limited hours of service so if you work a normal job with normal hours, you will never make it when they are open.

Hello, I am a Moroccan student currently studying in France, I wanted to open a bank account to manage my money and so I went to Société Générale.
I booked an appointment, met the counselor, signed the contract, and they told me I had to wait about 4 days in order to get my IBAN. It's been 3 weeks and up to this day I didn't get a single response from them, I kept calling them and every time they tell me I had to wait a little bit more. I got really mad as it was messing up my plans so I went to BNP Paribas, without booking an appointment, they found a counselor for me, and I got my Bank Account the same day.

Using the service of this bank, it feels like I am living in the 19th century. It takes forever to know your balance. Transactions within the same bank takes 3 DAYS!!! The option for instant transfer is unavailable somehow. Such a nightmare!!

Incompétence et dénigrement répété du client en agence. Je suis quelqu'un de sociable et souple mais leurs multiples erreurs intempestives m'ont conduit à fermer compte particulier et compte professionnel. La cerise sur le gâteau : des commissions d'intervention après un solde de tout compte. A fuir. Banque sans âme et sans éthique.
Incompetence and repeated denigration of the client in the agency. I am a sociable and flexible person, but their many untimely errors led me to close both my personal and professional accounts. The icing on the cake: intervention commissions after a balance of all accounts. To be avoided. A soulless and unethical bank.

My WORST Banking experience in France.
(after trying 3 different banks)

They will try to TAKE ALL YOUR MONEY and lie so you sign for some offers you don't want and you didn't ask for. If you ask, they will not give you all the informations and don't ask for your opinion while choosing in your place.

A lot of HIDDEN FEES. They only wants to sell you the offers. Ounce they do it, you are on your OWN.

The bank do NOT RESPECT it's clients.

It took them 1,5 MOUNTHS to send my Credit card eventhough I sent mutliple emails and called them.
They clearly know nothing about "client satisfaction". They clearly didn't cared that I couldn't use my own money.

The worst is that the service is extremly EXPENCIVE compared to other banks.

I wasted my MONEY, my TIME and ENERGY with this bank.

THIS IS NOT A BANK THAT KEEP YOUR MONEY.

IT'S A BANK THAT STEAL YOUR MONEY.

DON'T !

This bank is a scam, just run away from this joke.
Their system will freeze your transfert as long as possible to buy on the market and make gain on your own money. This is barely legal.
Jérôme Kiervel à fait du bon boulot et la relève est là !

An absolute shambles of a company. Their helpdesk is of zero help and I have been going round in circles for a over a month with no end in sight.

One of the worst Bank expiriences ever and that counts for the whole Groupe.Exorbitant Charges,and bad general Client Service,many Times i felt discriminated because iam not rich.Absolute no go!!!
Today with german N26,best bank ever all the opposite to Societe General!!!
Societe General No Merci!!!!

Do not use it
Worst customer service. Unprofessional agents who do not how to treat or talk with clients.

The worst bank ever! I am so disappointed. After being a loyal client for many years, and having been serious about all my payments, all of a sudden the bank decided to change my credit card into debit, within the same month; while I was in a difficult situation. This is how they help their clients!!!
Not to mention the commissions that they charge... they must have become rich by just my commissions. If I could let the entire world know how bad they are, I would. I hope to God that all their clients start walking away and they go bankrupt!

Societe Generale is by far the worst banking experience I have had in France (and the bar is low). I am a client in the Paris 13 ave. d'Italie branch with J. Mercier as my conseiller. He repeatedly loses documents, does not reply to emails, lettres recommendees, phone calls. My account was locked for months for not being "en norm" and, when I submitted the documents he sent me he couldn't
t explain why they were continuously being rejected (apparently because my Swiss work contract didn't have my metier on it...). Then when finally it was "regle" he "forgot" to click a button to give me access to my account on line. Five months later I was able to get access to my 2000 euros in the account.

Finally fed up, I sent him a lettre recommendee with AR to close the account. No response for a month. I sent him a message in the app and he told me he had "repeatedly tried to reach me by phone"-- bizarre since Orange has no record of this. And no attempts to write to me or contact me otherwise. I asked repeatedly to speak to la direction and was refused.

The only way to get SG to respond is to complain on social media-- Facebook, Twitter, etc. and publicly shame-- then they contact you within an hour.

Overall, it has been a nightmare and I cannot even get my accounts closed!!! Stay far, far away and certainly from the Paris 13 branch.