Société Générale Reviews 

I've been trying to resolve a login issue for weeks - call the french phone number listed on the website - go through the usual automated hell of useless idiot bots, followed by the annoying hold music/message that repeats every 3 seconds for several minutes, and then the line goes completely quiet for several minutes. No one ever answers but the line stays open costing me international calling rate. This has happened multiple times. There appears to be no way to ever get any support. They do not answer email requests for help either.

Scam alert to all - be advised that they have sent me an fake invoice mentioning Societe General and Society-easy almost paid for the fees.
I contacted the bank by phone numerous times but never even replied back my emails
bery risky and untrustworthy

When I encounter difficulties accessing my account and must contact the support team, only to be informed that resolving the issue requires a physical visit to the agency for a security check, it prompts me to explore alternative online banking services like Revolut, which offer faster issue resolution processes.

Scam alert!! They make you believe that their insurance is compulsory and when you want to cancel they just don't cancel it!

Impossible de finaliser l'inscription soit disant simple en ligne en 15min, mais au final il faut prendre rdv en agence !

My 77 year old mother has been trying to close her account for over 5 years as she no longer lives in France. The account has a significant amount of money in it and instead of closing it and transferring her balance, this company simply applies charges and ignore her requests. Lazy, incompetent service. Absolutely avoid.

If I could give this company zero stars I would. I have been trying to sell my shares for weeks and they don't recognise the banking information from one of the biggest banks in the world! You can't contact them without spending a fortune in calls to France, where you continually get cut-off and have to start again, and again, and again. They told me to post my banking information, which I did, and weeks later they have still done nothing. It's unbelievable and they should be regulated by some sort of ombudsman... just look at all of the terrible reviews and stay away from them... absolutely useless!

A month ago, my girlfriend moved to Paris, as a foreigner, because of her studies. She wished to get a French bank account so she could pay her rent and bills with ease. After a wait, she received information that they failed to send her the credit card information. What happened is that they sent it to the wrong email. Not only did they leak her information, but they also charged her 30 euros for re-issuing the card without asking her or her knowledge. They charged her for their failure and incompetence! Should I mention that after waiting for a month, they could not even schedule an appointment and try to correct their mistakes. She's been on "hold" for 30 days. Instead, they use a foreign student for their revenue. That is their business.

Come on France! I expect better from an EU country!

Very expensive bank.
If there is a problem with the credit card they do not solve it.
The card is insured for "fraud" online.
I was taken for 100 euro, the bank did not solve the problem and even charge me banking cost for this opposition !!
I closed the account

need customer service training, don't use them if you can help it!!

Enough complaining here.
Make yourself right and write your problem to my profile photo or you will wait for it forever

Customer service is appalling. this summer when all the qualified staff go on holidayat the same time in August, I had a young assistant who didn't know half of what he was doing. Now In October I am still awaiting a face to face meeting with my p[ersonal banker who just keeps cancelling! Do not open an account with this bank it will make you ill.

The worst bank I have ever dealt with.
Rude and useless
I had an appointment booked and the manager called 10 minutes before to say too bad I’m not there. No hint of a sorry for the inconvenience
Same manager took 2 months to reply to me for a bank transfer
Closing all our family accounts and insurance

Societal bank money transfer money account bad

Useless company.They logged me out of my account and now it wouldn’t allow me to log back in and have disconnected my account.Rubbish
Kwasi company with compliance employees and a failing costumer device system.

A terrible, terrible bank. Everything is a problem, nothing works, all their processes are set up to suit themselves - they add on charges everywhere, they don't answer messages, their online banking goes offline whenever they feel like it, they'll send you to your branch in person for anything, but also close branches without warning - consistently, awful.. avoid at all costs!!!

Bien mais des coûts incompréhensibles. J’ai quitté la banque. Le service client est sérieux.

Despite calling all numbers on website and following instructions on line, I either get a robot who cannot help or the phone line goes dead. There is no Customer Service Department or team to speak to. I have have spent 4 hours over the last 3 days to try and get an access code and password to view my share investments and all routes lead to a blank…if you can avoid please do!

Unfortunately no zero star, so one star.
About société générale, the branche in Saint Florent in North Corsica)France.
In this bank everything is great, unless when it comes to money they take from it, without asking you. In fact they trick you not to know in advance as that would much deters you from buying their services. No one ever explained fees to me, ever!
The reason I could not give an extra star for the friendliness is because when it comes to money it's all about the safety of my money and nothing else.
First before I could send a dime to my account, there was -35 euro, of which I had no clue, it was labeled (prélèvement European numero xxxx) and something else, beneficiary is société général but could not get any further explanation. When asked, they called and said it's about fees of 1 year, including cards (visa) fees as well. In less than two weeks, another 45€ for cards fees(Wich I never activated yet) was deduced. After another 2weeks an announcement came, that 8 € will be deduced later on for irregularities related to that first 35€ and an additional note asking to look for fees.
At this stage it was clear,that there is really no bottom to what I might keep paying. Mind you thought that perhaps the only way to close my account could be to pay even more, but not yet sure of that!

I recently had a meeting with the my advisor Lena Anne M'BIGUINO. She was really helpful with my soggeur d’habitation and all the questions I had regarding my account. Also, I really appreciated that she was kind and had no problem to talk with me in English as I’m an international student.