Parts Gateway Reviews 

5,953
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and note that replacement components always arrive securely packaged. Many consumers also appreciate the highly competitive prices available, explaining that finding the exact vehicle spares needed is completely straightforward. Buyers consistently emphasize the friendly communication provided by sellers throughout the entire transaction. However, some reviewers were not happy with the products received, mentioning specific problems like getting incorrect car parts or defective items. A few other people also felt that dealing with return processes and securing proper refunds for these ordering mistakes proved difficult.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split in customer experiences. Many... See more

Service

Customers had positive experiences with service, highlighting excellent communication and rapid delivery.... See more

Delivery service

Reviewers express high satisfaction regarding the fast and prompt delivery service. Many consumers note that... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the excellent and... See more

Quality

Clients share positive opinions on quality, highlighting that items arrive in great condition and fit... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recycled items save the planet which is a great reason for buying second hand! Parts Gateway came up trumps supplying us with the rear light we needed for our model of car and packaged and delivered... See more

Rated 5 out of 5 stars

Fantastic communication throughout my purchase. Never had to buy a car part like this but they made it really easy. Very quick delivery turnaround. Courier wouldn't let my daughter inspect the door li... See more

Rated 5 out of 5 stars

As far as I am concerned this service is excellent. I've tried others but they come nowhere near this organisation. I had almost instant responses, quality and great delivery time. I would not hesitat... See more

Rated 5 out of 5 stars

Had the part I needed at a good price which included delivery, arrived well package and on time. Will definitely use this company again for any other spares I may need in the future.


Company details

  1. Auto Parts Store

Information provided by various external sources

Search & Compare prices on 1000s of quality new and used car, van and 4x4 parts.


Contact info

4.2

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(5,953)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never will use them sold a noisey…

Never will use them sold a noisey gearbox sitting out sit for a week was the sellers words be fine wae bit of oil. Basically told
To fit it or send back at my expense. Wont be and £235 down all ready without paying out more. Stay well clear. Thisnis 1st choice car spares not parts gateway

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

great experience

Easy to identify the part, identify sellers and buy for a good price. Speedily delivered, what's not to like

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

After placing my order online I was contacted by Oldham Breakers to ensure that they had understood exactly what I needed, as it was an unusual part. The correct part was then delivered quickly. Great service.

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

Failed to deliver

I placed an order, received no response, after calling and messaging several times I was told the parts were dispatched. Delivery was stated as 2 days, I waited over a week and nothing arrived.
I would not use this site again.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, full experience done well.

The whole experience was simple and easy. Ordering was hassle free and payment was easy. Delivery was very quick and in time specified. The part fit perfectly and was in great condition. Will definitely use again if needed and will recommend.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Naz Motores Ltd

Initially I had terrible look, so advertised on Parts Gateway because needed another gearbox clutch kit etc etc, many several yard companies all sent quotes, but one in particular didn't just quote best value, he phoned me to also ask what else did I need to make my Audi A3 Convertible drive and go again, when I explained Naz Motors via Parts Gateway sent and just received all parts including gearbox LUB fitment within 36 hours of payment £315.00 c'mon bargain and so efficiently by Parts Gateway and Naz Motors Ltd.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and price

What a great buying experience this spares company supplied me an almost new part in fantastic condition and packaged extremely well.delivery was very quick overall I was very happy with this transaction 👌🏻

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

No part after a week

No part after a week, paid on the 15th September.
Needed mirror urgently.
They have until Tuesday to answer after that I will need a refund. Absolutely useless.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic communication throughout my…

Fantastic communication throughout my purchase. Never had to buy a car part like this but they made it really easy. Very quick delivery turnaround. Courier wouldn't let my daughter inspect the door like I was instructed. She never even had to sign. Door fits perfect

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

I've only just started using parts…

I've only just started using parts gateway and 3 times within the last 3 weeks I have received quality used parts to help me try to get my late wifes Saab 9-3 convertible back on the road after being off the road for the last few years
Well done Parts Gateway, excellent service 👍

August 11, 2025
Unprompted review

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