Parts Gateway Reviews 

5,953
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and note that replacement components always arrive securely packaged. Many consumers also appreciate the highly competitive prices available, explaining that finding the exact vehicle spares needed is completely straightforward. Buyers consistently emphasize the friendly communication provided by sellers throughout the entire transaction. However, some reviewers were not happy with the products received, mentioning specific problems like getting incorrect car parts or defective items. A few other people also felt that dealing with return processes and securing proper refunds for these ordering mistakes proved difficult.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split in customer experiences. Many... See more

Service

Customers had positive experiences with service, highlighting excellent communication and rapid delivery.... See more

Delivery service

Reviewers express high satisfaction regarding the fast and prompt delivery service. Many consumers note that... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the excellent and... See more

Quality

Clients share positive opinions on quality, highlighting that items arrive in great condition and fit... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recycled items save the planet which is a great reason for buying second hand! Parts Gateway came up trumps supplying us with the rear light we needed for our model of car and packaged and delivered... See more

Rated 5 out of 5 stars

Fantastic communication throughout my purchase. Never had to buy a car part like this but they made it really easy. Very quick delivery turnaround. Courier wouldn't let my daughter inspect the door li... See more

Rated 5 out of 5 stars

As far as I am concerned this service is excellent. I've tried others but they come nowhere near this organisation. I had almost instant responses, quality and great delivery time. I would not hesitat... See more

Rated 5 out of 5 stars

Had the part I needed at a good price which included delivery, arrived well package and on time. Will definitely use this company again for any other spares I may need in the future.


Company details

  1. Auto Parts Store

Information provided by various external sources

Search & Compare prices on 1000s of quality new and used car, van and 4x4 parts.


Contact info

4.2

Great

TrustScore 4 out of 5

6K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(5,953)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really easy experience

First time using the website and pleasantly surprised. For a non industry person I was able to locate the part needed quickly and had it within a few days. Arrived well packaged, great condition and quickly. Thank you.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

French Car Breakers LTD: The Speed Demons of Steering SolutionsWho knew buying a second-hand steering…

Who knew buying a used steering rack could be as exciting as a Formula One pit stop? These legends were able to locate, package, and launch my steering rack faster than I could say "sacré bleu!"
Their chat game was so upbeat, I half expected them to include a baguette with my order. The packaging was tighter than a French mime's invisible box, and the next-day delivery was so quick, I believe they have a secret network of beret-wearing couriers on motorcycles weaving through traffic.
My vehicle went from "where am I going?" to "bonjour, smooth steering!" in record time. Thank you, French Car Breakers - You've elevated car part shopping to an art form!

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great way to shop for parts

Great way to shop for parts, give them your car reg and the part you’re after, they send you quotes from the suppliers, and you select the one you want. I’ve used them twice and highly recommend them.

July 3, 2025
Unprompted review
Rated 1 out of 5 stars

Parts gateway are just as corrupt as…

Parts gateway are just as corrupt as the scrap yard using their services to rob customers when they purchase parts through them, they have even taken away the reviews button on their page so you can’t comment on how you have been robbed by the scrapyard in question!!

Purchased a gearbox for £400 from Rochdale commercials LTD, OL11 4JB.

When I collected the gearbox the parts number had clearly just been carved away before I arrived as he knew the part number did not match and did not want me to know this! Not only this it arrived with a drive shaft sticking out of it, and then the garage who are doing the gearbox swap have said that the drive shaft is stuck inside the gearbox and needs to be returned as it will not come out!!

Then we are told by Rochdale commercials that we cannot have a refund and only swap it for another dodgy item they might have even tho the advertisement said we had 90 days warrenty this means absolutely nothing once you have given them your cash!!

Stay away from parts gateway and especially stay away from ROCHDALE COMMERCIALS LTD in Rochdale on some dirty back street the full address is :

IND ESTATE, Sparth Bottoms Rd, Rochdale OL11 4HJ also OL11 4JB

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

• Good sellers!

• Good sellers • Item exactly as described • Easy ordering, prompt delivery & value for money • No problems at all • Recommended – thank you!

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Result

What a great system. Managed to find a part for my neighbours car that we'd been searching for, for ages. Easy to use, can even add a picture of the item required. Will definitely be using again. Thank you.

June 21, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from vauxspares

Listed on parts gateway for a engine was contacted by vaux spares Ltd, took them 3 weeks to send me a nackered knocking engine advertised as 80k miles had to buy another engine pay for fitting twice and am now having takeing them to court to get my money back, have involved trading standards

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Right part

Right part, good value, quick delivery and a knowledgeable team who knew what I needed for my particular model.
Many thanks.

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use website for car parts

Website easy to use and no registration required. Have used these twice to get an hard to get part for my car successfully.
Car breakers send emails via Parts Gateway and buying, messaging and reviewing companies is easy through their website.
Would definitely recommend and use again!

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

I have just tried to use parts gateway…

I have just tried to use parts gateway online to buy parts for my car. Once I entered the car details the following page then gave me an option to ok the car information id given, this then redirected me to another website that asked for me to put in my card details, it stated it would not take any money but then took £1 which I thought was just to set up the account. I was then redirected to another website which had nothing to do with car parts where it informed me I’d signed up to a subscription for a health website and it was going to charge me £59.95 the following day and then every month after. With no way to contact anyone to cancel this subscription I have been forced to cancel my bank card, which is both frustrating and annoying. Im putting this up as a massive warning to anyone using this website as there was no warning to this!

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Easy to use and I got exactly what I wanted from all the options listed. ( I chose to go with a company called Synetiq who were also brilliant).

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great service parts arrived next day

Great service parts arrived next day
The price for spares ordered was very fair and condition of spares. As close to brand new as you can get
Will not hesitate to use them again and recommend them to everyone

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great first purchase experience

My first purchase, but it was a great experience. prompt communication before the purchase, and once payment was made, the items came the next day. well packaged, in excellent condition and fit my car well. Highly recommended.

March 4, 2025
Unprompted review

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